Yep I agree OP. The game lacks content. The customer service (GMs) is the worst that the 3rd world countries can provide. EQII at least uses Indians who can read and write in English. Unfortunately WOW does not.
Test junk (items, etc) is often time not released in patches. If you have ever grouped with any GMs in the test realm and looked at their toys you will no what I mean. They have such better gear than we can get it is very funny.
It's how to make a living in a 3rd world country farming in a game that claims it does not allow it. Hehe. I lie kthe in game mail spam i get from the farmers. " gold sale. etc" Hehe.
Welcome to WOW. Queues and lag go hand in hand mate. They owe me days of my life just waiting in Queues. Switch to a medium Pop server, it will be your best long term bet.
The unique thing in WOW is that if you are being harassed by another player you might get lucky enough to have to wait more than 48 hours before a GM response. Of course this is on a busy server. I especially like a guild mate who stayed up 38 hours…