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Final Fantasy XIV Suffers Massive Server Issues Last Night, Square Enix Pulls MMORPG From Sale To Co

SystemSystem Member UncommonPosts: 12,599
edited December 2021 in News & Features Discussion

imageFinal Fantasy XIV Suffers Massive Server Issues Last Night, Square Enix Pulls MMORPG From Sale To Combat Congestion | MMORPG.com

To say Final Fantasy XIV is popular would be an understatement. Since earlier this year, the MMORPG has had a huge influx of players jumping into Eorzea, congesting the servers. With the recent release of Endwalker, this has only intensified, leading Square Enix to once again pull the MMO from sale to stem the tide of players joining in and slamming the servers beyond capactiy.

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Comments

  • Jamar870Jamar870 Member UncommonPosts: 573
    Guess they are trying to decide wether to add extra servers. Contracts or what ever it is for the servers probably have a minium time which might be longer than the serge. Plus I would say the number of free trials that convert to subs would impact the decision on adding servers.
  • JeroKaneJeroKane Member EpicPosts: 7,097
    edited December 2021
    Too little too late! Now that the congestion situation has gotten completely out of hand and their forums being on fire for the past two weeks, they are starting to scramble and panic! It's a farce no matter how you look at it! They knew this would happen and did nothing!

    These new servers they are now talking about, are for the new Oceanic Data Center that was already planned for god knows how long! These players have been waiting for years and had to play on JP or NA servers!

    This is not going to solve the insane queue times in the European region for example.
    Europe is the only region with just 2 Data Centers and needed a 3rd Data Center for several years now.
    It has been a queue disaster with each expansion release in this region and for a very long time, each game server has queues 24/7.
    So each game server in the two Europe Data Centers have been at full capacity since before COVID began and they have done nothing!
    InfearealfoxgirlKyleranchrisnyc48ApridiseJHLotBGobstopper3Dlindaca
  • foxgirlfoxgirl Member RarePosts: 485
    `Jero here screaming and rantng the sky is falling. lol

    --

    The server/congestion issue really isn't all SE's fault. There has been a shortage of hardware for over a year now. Can't buy new servers if they aren't being made. Same with GPUs.
    ValentinabgzgamerApridiseJHLotBRoinEldritchWinter
  • KyleranKyleran Member LegendaryPosts: 44,001
    foxgirl said:
    `Jero here screaming and rantng the sky is falling. lol

    --

    The server/congestion issue really isn't all SE's fault. There has been a shortage of hardware for over a year now. Can't buy new servers if they aren't being made. Same with GPUs.
    Except that...are you sure they are telling the truth about the server shortage.

    The company I work for has completed multiple large data center migrations world wide this year, (and last) using all new hardware without any significant signs of delay that I can discern.

    Still, it's a nice problem to have, maybe Amazon can offer to share or sell the many extra ones NW has now. ;)


    ScotValentinaApridise

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • UtinniUtinni Member EpicPosts: 2,209
    Articles about server issues.
  • DragnelusDragnelus Member EpicPosts: 3,503
    For EU (my perspective) it isn't that bad. It is annoying but I can life with it, I come from work I start FFXIV get in a que, cook some talk with the kids and wife and in the evening I can play.
    Kyleran

  • MorbeousMorbeous Member UncommonPosts: 87
    At least they give game time back in decent amounts to those that are paid players
    TheDalaiBomba
  • ScotScot Member LegendaryPosts: 24,321
    edited December 2021
    ++++Breaking News++++Breaking News++++Breaking News++++

    Queues are now forming everywhere from Gamestop to Walmart to buy the last few copies of the game before they run out! :)
    TillerKyleran
  • TheDalaiBombaTheDalaiBomba Member EpicPosts: 1,493
    edited December 2021
    Morbeous said:
    At least they give game time back in decent amounts to those that are paid players
    Yes, they're not holding back on the free game time, which is great.  They deserve kudos for doing so.

    I just hope all of this doesn't continue to boil over into the new year, because it will be disappointing to see an MMORPG that's gathered so much momentum lose it to server issues.  A self-inflicted wound.
  • ValentinaValentina Member RarePosts: 2,105

    Kyleran said:


    foxgirl said:

    `Jero here screaming and rantng the sky is falling. lol



    --



    The server/congestion issue really isn't all SE's fault. There has been a shortage of hardware for over a year now. Can't buy new servers if they aren't being made. Same with GPUs.


    Except that...are you sure they are telling the truth about the server shortage.

    The company I work for has completed multiple large data center migrations world wide this year, (and last) using all new hardware without any significant signs of delay that I can discern.

    Still, it's a nice problem to have, maybe Amazon can offer to share or sell the many extra ones NW has now. ;)





    It seems to depend on who you work for and where your company is located, because I've heard some are not having as much trouble securing the hardware, while others are on a really, really long wait list for it, so I really don't think they are lying.
    TillerEldritchWinter
  • DattelisDattelis Member EpicPosts: 1,675
    Talk a bout a first world problem to have lol. Needing to stop selling because its too popular lol.
    TheDalaiBombaScotKyleran
  • JudgeUKJudgeUK Member RarePosts: 1,696
    Component shortages that's affecting multi-national organisations, causing stoppages in global manufacturing production.
    But no! Somehow it's SE's fault for not pulling semi-conductors out of their magicians hat.
    They've been secretly stashing these and it's about time they put them to use.

    Or...it is a world manufacturing issue that is affecting multiple disciplines, one of which is the gaming industry.

    Not welcomed, but it is what it is.
    EldritchWinter
  • JeroKaneJeroKane Member EpicPosts: 7,097
    edited December 2021

    foxgirl said:

    `Jero here screaming and rantng the sky is falling. lol



    --



    The server/congestion issue really isn't all SE's fault. There has been a shortage of hardware for over a year now. Can't buy new servers if they aren't being made. Same with GPUs.



    LOL! Server production continues as usual, just at a slower pace due to component shortage. You can very much buy new servers!

    Do you see shops out of new laptops, phones, PC's, screens, etc? They all have much of the same components that go in servers.
    I work in IT and can tell you plenty customers of mine are buying new servers continuously and still get them delivered. Just a week or two delayed. A month at most for very specific hardware.

    SE is lying out of their arse and just use COVID and component shortage as a convenient excuse this time around! They did not have this same excuse with last two expansion releases.
    Especially Stormblood's launch way back was a complete mess with endless queues as well back then (in Europe at least), that did not go away until more than a month had passed and people either quit again and/or reduced their playtime.
    I still remember I gave up after two weeks being stuck in queues for hours to get in.

    So please.... give me a break with SE's continuous excuses. It's starting to get old by now.


    PS. GPU production is actually not that much affected. The problem is not component shortage, but bitcoin miners buying all the new cards up in bulk and so creating a shortage and driven up the prices of the new cards to insane levels. Previous gen GPU's are also still being produced and easily available at normal prices.

    The laptop GPUs of the new RTX30xx cards are unaffected and I had no trouble buying a new Asus gaming laptop with RTX3070 card for normal price this summer.
    KyleranGobstopper3DValdheim
  • JudgeUKJudgeUK Member RarePosts: 1,696
    And yet multinational organisations such as Toyota have had to stop production due to component shortages:
    https://www.reuters.com/business/autos-transportation/toyota-suspends-production-two-more-factories-2021-12-10/
    But ignore the facts and carry on with the blame game.
  • JeroKaneJeroKane Member EpicPosts: 7,097
    edited December 2021
    JudgeUK said:
    And yet multinational organisations such as Toyota have had to stop production due to component shortages:
    https://www.reuters.com/business/autos-transportation/toyota-suspends-production-two-more-factories-2021-12-10/
    But ignore the facts and carry on with the blame game.
    Again, these are very specific components (chips) specifically for the car industry. They still being produced, but prices have been driven up for these components, so some car manufacturers have decided to halt production temporarily in an attempt to dampen the price of said components. Also to get enough stock first, before restarting again and able produce cars at an acceptable rate.
    Its cheaper to temporarily stop production, sent employees home for a while with financial government support, then continue production at a very slow rate, pay full employee salaries and so reduce your profits.

    Its a lot of politics and economics at play here, so you have to take a lot of these company statements with a grain of salt and see the nuances.

    Tesla was smart for example, saw the shortage coming and quickly switched to microcontrollers and is as such unaffected by this component shortage and continues to produce cars at full capacity.
    https://insideevs.com/news/505188/tesla-not-affected-chip-shortage/
    Post edited by JeroKane on
    KyleranIceAgeValdheim
  • JudgeUKJudgeUK Member RarePosts: 1,696
    Semiconductors are not exclusive to any one industry:
    https://www.autocar.co.uk/car-news/business-tech,-development-and-manufacturing/latest-updates-semiconductor-chip-crisis
    The components are used in a wide variety of applications from auto through to personal computing.
    In the automotive link above they highlight the widespread shortage affecting multiple industries.
    Of course they are customized for specific applications, but you need the base materials to start with, and that's the core of the problem.
    IceAge
  • KyleranKyleran Member LegendaryPosts: 44,001
    Most definitely a server shortage, might not abate until 2023.


    https://www.theregister.com/2021/11/04/arista_juniper_q3_price_rises/

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • JeroKaneJeroKane Member EpicPosts: 7,097
    edited December 2021
    JudgeUK said:
    Semiconductors are not exclusive to any one industry:
    https://www.autocar.co.uk/car-news/business-tech,-development-and-manufacturing/latest-updates-semiconductor-chip-crisis
    The components are used in a wide variety of applications from auto through to personal computing.
    In the automotive link above they highlight the widespread shortage affecting multiple industries.
    Of course they are customized for specific applications, but you need the base materials to start with, and that's the core of the problem.
    That is because the Automotive industry had been sleeping and too slow to react and as result they now struggle / fighting over securing enough supply of these chips.

    The core of the issue here is that they all finally jumped on the EV bandwagon and releasing more and more electric car models. Especially this year has seen a huge surge in demand, not anticipated by these car makers and now they struggle to secure enough chips.
    The factories producing these were not prepared for this either and can only make so many at a time. Compounded by the semi conductor shortage.

    On the other hand, the electronics market ( PC, laptop, server, phone, tablet, etc ) are much more predictable and went on business as usual as much as possible during the pandemic end kept with their continuous orders through the entire pandemic. Yes factories were closed for a month or two/three during the early days of the pandemic, but that's it.

    The only issue they face currently, due to the semi conductor shortage, is a delay with some new product releases due to manufacturing in semi conductor industry still playing catch up. This will most definitely drive up prices for new orders, when they run through their backlog.
    Either way, they manage to manufacture most of their products at a reasonable rate believe it or not, since they secured their orders well in advance. Which cannot be said from the car industry.

    Just look at Apple, Samsung, Asus, Acer, etc. Do you have trouble getting the latest iPhone or Samsung Galaxy? Nope!

    Like I said. You have to read a lot of these company statements with a grain of salt, as there is a lot of politics at play here.
    In a lot of countries, companies/shops/bars/restaurants/etc only get financial "COVID" support if they have to close down/halt production and sent employees home. So think about that for a moment and let it sink in. ;) 
    Post edited by JeroKane on
    Valdheim
  • JeroKaneJeroKane Member EpicPosts: 7,097
    edited December 2021
    Kyleran said:
    Most definitely a server shortage, might not abate until 2023.


    https://www.theregister.com/2021/11/04/arista_juniper_q3_price_rises/
    Read carefully through the entire article and see through the nuances. ;)

    The core issue in that article is NOT that they cannot produce new network equipment. After they run through their current supply, they will have to buy new chips at increased prices (due to demand)! That's it!

    It's all about bottom line and passing the buck to the customer by raising the prices of affected products to protect their margins. Which is nothing new and happened plenty times before in past economic crisis's, etc.

    But again, nuances here again. Even though some chips had their price increased up to 200%, doesn't mean a network router suddenly becomes 200% more expensive.
    It's just one of many components that go into a router, server, etc.  So the end price of a specific product might raise by as little as 5-10%. 

    So not as dramatic as you think. I have seen this in server prices the past year. Yes they are a bit more expensive, but not by "that" much that customers stop placing orders.

    If you look at the consumer electronics market, not much has changed at all in prices for phones, tablets, laptops, PC's, etc.
    ( Desktop GPU's the only exception due to bitcoin miners )

    Again, typical clickbait internet journalism at work here. Over dramatizing for those precious clicks!
    Post edited by JeroKane on
    Valdheim
  • TillerTiller Member LegendaryPosts: 11,463

    JudgeUK said:

    And yet multinational organisations such as Toyota have had to stop production due to component shortages:
    https://www.reuters.com/business/autos-transportation/toyota-suspends-production-two-more-factories-2021-12-10/
    But ignore the facts and carry on with the blame game.



    No joke, I recently ordered a BMW and since mine was delivered they have removed options, changed package availability ect due to the shortages. Some are just parts shortage, others due to chip shortage. When I put in the order XM radio was blocked as an option, but obviously they got some more receivers in.
    SWG Bloodfin vet
    Elder Jedi/Elder Bounty Hunter
     
  • LinifLinif Member UncommonPosts: 340
    Queues for me have improved a fair bit. The biggest improvement is that 2002 error comes up significantly less often than before, so I can actually go away and do something whilst in queue.

    I wonder if it's just the base game they've disabled, my buddy has been playing for a week and a bit now and is flying through the story. He'll need to buy Endwalker soon  :D  
  • fineflufffinefluff Member RarePosts: 561
    edited December 2021
    JeroKane said:
    JudgeUK said:


    Just look at Apple, Samsung, Asus, Acer, etc. Do you have trouble getting the latest iPhone or Samsung Galaxy? Nope!
    Actually, it took Apple almost a month to ship my iPhone 13. Looking at their website, shipping times aren't as long anymore for iPhone, but they certainly were and are still being affected. If I ordered the new macbook pro today, it would take until Jan 10 to arrive at the earliest.

    Apple stated that they missed out on $6 billion in profit due to chip shortages:  https://www.theverge.com/2021/10/28/22751418/apple-q4-2021-earnings-supply-constraints-chip-shortage
  • XiaokiXiaoki Member EpicPosts: 4,042
    JudgeUK said:
    And yet multinational organisations such as Toyota have had to stop production due to component shortages:
    https://www.reuters.com/business/autos-transportation/toyota-suspends-production-two-more-factories-2021-12-10/
    But ignore the facts and carry on with the blame game.

    That's why it's stupid for any MMO to still have physical server blades.

    Cloud servers can easily increase quantity and capacity at any time.

    And the chip shortage wouldn't matter at all.

    But, Square Enix's haven't bothered to upgrade FF14s servers since 1.0 and they're only thinking about it now when it's a big problem.
  • fineflufffinefluff Member RarePosts: 561
    Xiaoki said:
    JudgeUK said:
    And yet multinational organisations such as Toyota have had to stop production due to component shortages:
    https://www.reuters.com/business/autos-transportation/toyota-suspends-production-two-more-factories-2021-12-10/
    But ignore the facts and carry on with the blame game.

    That's why it's stupid for any MMO to still have physical server blades.

    Cloud servers can easily increase quantity and capacity at any time.

    And the chip shortage wouldn't matter at all.

    But, Square Enix's haven't bothered to upgrade FF14s servers since 1.0 and they're only thinking about it now when it's a big problem.
    Cloud severs have problems too. Amazon had a couple of pretty big outages recently. Twitch, PS5, Xbox, and Switch were all affected. https://www.theverge.com/2021/12/15/22837637/aws-west-is-down-twitch-outage-amazon

    Despite having queues, FFXIV's servers have not gone down unexpectedly since Endwalker's launch. So obviously, they are doing something right. They just don't have enough capacity.
  • TillerTiller Member LegendaryPosts: 11,463
    ^
    Look it might just be all of the above. They failed to keep up with the capacity for years, thought it would be all good, it isn't so now the shortages and their own cheapness from years ago is getting the better of them. Might be 9 months before they have the upgrades they need to handle the server capacity for a launch like this and hoping that queues will just magically get better as folks finish content isn't going to work this time around due to the amount of of players now playing.
    ScotJeroKaneGobstopper3D
    SWG Bloodfin vet
    Elder Jedi/Elder Bounty Hunter
     
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