I was following the game since kickstarter but at the time I did not have funds to pay for it. I was allready invested into several other games that where not out (some not even comming out anymore). So instead of backing another game on any crowdfunding platform I decided to wait. And I was happy that we finaly could pay and play the game.
Well I payed up the 20€ for a 3 month subscription (wich I kinda disliked as paying a subscription on a beta seems kinda ....). Now the game bairly looks like in the trailers or the lets play video's from the devs. The quality is bairly what it supposed to be in this day and age where games all look better then this. None the less I could look past this, I am more a gameplay kinda person.
But WTH was the gameplay? I needed to skip 3 parts of the tutorial because it bugged out on me. Ok it is a Beta but if the damn tutorial is not even working properly I was scared for what was to come. And right I was. Building did not work for me. I bounced my flying machine in invisble walls. Digging a hole that I was unable to exit. Not able to sell anything on the auction house. I could continue on.
What you need to understand is that this game should not be in a BETA stage. This is at best early ALPHA stage. What I experienced is all in the first 3 hours of playing.
I contacted support to ask for a refund. Lets be frank the game is not nearly as described and is by my standards unplayable. Here comes the most funny part of it all. I have been in contact with them for nearly a month and still they have not refunded me. Also they only responded to ask additional information. And after that not respond for over 14 days.
The support is nearly not existend. The game is not as described. It should be outed as a ALPHA and not a BETA.