Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
Social media as a information tool
Abimor
Member RarePosts: 874
Hello all,
does anybody else think it is irritating that game companies use twitter and facebook to spread important updates to their customers?
For instance bethesda support often looks into ticket numbers from people to get them updates or help. So I have to tweet the company for them to look into my problem now. Or said company post the game is down or going down but does not post it in their game launcher or their own forums. I was thinking back a long time ago a problem in lotro with golden leaves and the community manager saying players should just know something is broke rather than put it in their little updates box when you sign in.
I am all for them getting the info out in many ways but you should always be able to get it from a companies website and tweeting for support is just sad.
does anybody else think it is irritating that game companies use twitter and facebook to spread important updates to their customers?
For instance bethesda support often looks into ticket numbers from people to get them updates or help. So I have to tweet the company for them to look into my problem now. Or said company post the game is down or going down but does not post it in their game launcher or their own forums. I was thinking back a long time ago a problem in lotro with golden leaves and the community manager saying players should just know something is broke rather than put it in their little updates box when you sign in.
I am all for them getting the info out in many ways but you should always be able to get it from a companies website and tweeting for support is just sad.
![[Deleted User]](http://w8.vanillicon.com/v2/8187bdfebcad0c6fe557549abc3ef848.svg)
Comments
EQ1, EQ2, SWG, SWTOR, GW, GW2 CoH, CoV, FFXI, WoW, CO, War,TSW and a slew of free trials and beta tests
But I agree that it's just sad when you have to use Twitter or Facebook for something like normal customer support.
- Al
Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.- FARGIN_WAR
All websites/businesses are somehow tied in with Google and cookies etc etc.
click click ...clickbait yep all $$$.
I have bought a LOT of games and i can say without doubt the POLISH and effort going in to them is atrocious.Most games deserve a D minus score for lack of effort.
Every last one of them are more concerned where their revenue is coming from than making the game.
You also need to realize the world has gone full mad,a whole pile of social media junkies.Cell phones gone wild,pro athletes arguing with each other on twitter etc etc.It is like people can't just reach out to anyone like we used to with a telephone,NOW they want the whole world to see it as well.It really is like being a third party listener to two other people talking on the phone,so chances are your support people are also social media junkies.
Never forget 3 mile Island and never trust a government official or company spokesman.
“Microtransactions? In a single player role-playing game? Are you nuts?”
― CD PROJEKT RED
1) you only do that as a last resort for messages like "yes, our site is down, but we're working on fixing it", or
2) it's early information on some upcoming game that will have its own website but doesn't yet.
this makes me sound like I am some zealot on a crusade I just do not understand how we got here.
I just use Reddit or other forum that has people posting the updates anyway. That is the great thing nowadays you don't need that one source to get your updates. You don't have to have be tied to twitter or facebook. I can read stuff without being logged in anyway.
If I have to tweet a company to look at my customer ticket I do it. Once upon a time I had to call all the way from Singapore so this tweet is nothing compared to the cost of the phone call.
So I have no issues, I just decide if the game is worth it and based on that evaluation I act on it. I can jump through any hoop if the game is good.
When I wanted to play PSO2 on the Japanese servers I had to learn how their alphabet looks and follow websites on signing up for the game. Any hoops if it is worth it.
My reasoning is the same as it was when I made that phone call I wanted to play and if the only way I can get my ticket looked at was to call them, I did that.
I think most players feel the same way. That's most likely why developers keep looking into these avenues
- Al
Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.- FARGIN_WAR
2) If I contact a company through some external site that the company doesn't have control over, then they have no idea whether the person using that other site is the same person as uses the game account in question. That can create all sorts of security problems where someone else asks them to do something to your account.
3) There's no reason for a company to reply faster on social media than through their own web site, other than to inform people that their site is down or otherwise broken. If a company acts that way, then they're terrible at supporting their own product. If anything, their own site can be organized exactly how they want it to make it easier for them to offer support, which unrelated social media sites aren't.
Yeah its Mabel, Eunice, and Gertrude!