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Updated with comments from MMORPG.com users
Keep in mind that these comments are from the perspectives of writers currently playing BDO and who are invested in the game's community.
Just letting you know they tried to correct it by a second band wave hot on the heels of the first mess...and banned a whole bunch of new people who shouldn’t have been while leaving several of the incorrectly banned accounts still in the lurch.
The paid employees aren’t engaging with the community beyond the two “official” updates and instead volunteer moderators and ambassadors are starting to snipe at the player base in forum threads.
They also seem to be deliberately (or not) suggesting people don’t have the right to any follow up if they are banned because of the ToS. While the forums aren’t the place to debate consumer laws it seems to be a deliberate misdirection to tell players “too bad we can do what we want”
There are STILL innocent players banned, we have reached out to Kakao numerous times with tickets and they are not responding and when they do it's just copy paste trash and no one is actually reviewing the tickets. The small amount of players they "unbanned" and apologized for, isn't -everyone- reaching out to media outlets is all that we have left trying to get help. We have tried to find someone to go over the xigncode logs and they refuse. I sincerely, truly, appreciate that you've taken the time to write this article and try to get a comment from Kakao. But please know that they did not unabn all innocent players affected. It seems like xigncode is wrongfully flagging programs ( as it is very well known, and well documented to do ) and there are even people reporting on the forums this morning that their game closed and when they relaunched it, it's now saying they are banned. They have implemented some kind of automated process and it is failing the player base.
ORIGINAL STORY - Pearl Abyss and the Black Desert Online EU/NA team are under fire for issues in the recently-added Shadow Arena battle royale mode. According to players, there are a number of hacks present in Shadow Arena, a fact backed up by action taken by devs that led to a large number of accounts being banned. Players assert that well-known hackers are making trial accounts in order to cheat and are being paid for their effort by those looking for high win counts and in-game currency.