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After 3+ Days of Downtime, LOTRO & DDO Servers Back Online & a New FAQ Posted - MMORPG.com News

SBFordSBFord Former Associate EditorMember LegendaryPosts: 33,126
edited March 2019 in News & Features Discussion

imageAfter 3+ Days of Downtime, LOTRO & DDO Servers Back Online & a New FAQ Posted - MMORPG.com News

Standing Stone has brought both Lord of the Rings Online and Dungeons & Dragons Online servers back to life after more than three days of downtime. The downtime came as a result of persistent issues encountered with a datacenter move. As a result of the downtime, however, developers have some good news for players in the form of XP gains for the next several days and that a package of compensatory goodies is being prepared for players of both games.

Read the full story here



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Comments

  • SBFordSBFord Former Associate EditorMember LegendaryPosts: 33,126
    Pretty decent appreciation packages. Glad things are back up and running!
    gervaise1TheDarkrayneMendelKaladonnnecrolockvelimiriusAgent_Josephinfomatz


    ¯\_(ツ)_/¯ 


  • TheDarkrayneTheDarkrayne Member EpicPosts: 5,297
    Lot of free stuff for a small inconvenience.
    SBFordScotKaladonnnecrolock
    I don't suffer from insanity, I enjoy every minute of it.
  • QuizzicalQuizzical Member LegendaryPosts: 21,425
    Lot of free stuff for a small inconvenience.
    If a launched game is going to be completely down for three days, you'd better offer lots of free stuff as compensation.
    foppoteeKaladonnGhavriggLiandrethsquibbly
  • JimbobausJimbobaus Member UncommonPosts: 11
    edited March 2019
    Three days? I remember when wow launched oceanic servers that were actually in Australia. We had 5 day maintenance to allow for the move. What did we get as compensation? A big fat nothing. Shit happens no need to compensate people for it just be transparent as to what is happening and good players will understand without expecting a handout like entitled players would.
    SBFordScotjimmywolfbgzgamerTacticalZombeh
  • TheDarkrayneTheDarkrayne Member EpicPosts: 5,297
    Quizzical said:
    Lot of free stuff for a small inconvenience.
    If a launched game is going to be completely down for three days, you'd better offer lots of free stuff as compensation.
    Entitlement much?

    They had to offer 3 days extra sub time for subscribers. That would have been enough.

    If 3 days without LOTRO ruins someone's life then they didn't have one anyway.
    MendelTorvalSBForddragonlee66Truvidien88Scotcmacqwinghaven1Sovrathsquibblyand 10 others.
    I don't suffer from insanity, I enjoy every minute of it.
  • MendelMendel Member EpicPosts: 3,509
    The time and in-game assets are nice.  Standing Stones Games did themselves a tremendous favor with this PR move.  It cost them next to nothing.  This is how a game company *should* treat its customers.  We are clientele, not chattel.



    SBFordKevyne-ShandrisThupliitchmon

    Logic, my dear, merely enables one to be wrong with great authority.

  • TorvalTorval Member LegendaryPosts: 19,934
    Well now that I have internet back after not having it or power for 5 days, and LotRO is up and has internet, it's time to fire up the sub and let them know I still love them. :lol:
    SBFordblueturtle13SovrathparrotpholkTheDarkraynefoppoteeinfomatzitchmon
    Fedora - A modern, free, and open source Operating System. https://getfedora.org/

    traveller, interloper, anomaly, iteration


  • blueturtle13blueturtle13 Member LegendaryPosts: 11,951
    Torval said:
    Well now that I have internet back after not having it or power for 5 days, and LotRO is up and has internet, it's time to fire up the sub and let them know I still love them. :lol:
    Welcome back to the world of the living 
    TorvalScotBeezerbeez

    거북이는 목을 내밀 때 안 움직입니다












  • Truvidien88Truvidien88 Member UncommonPosts: 462
    I have yet to try this game. I wanna download it but I'm not sure if the gameplay or graphics alone will turn me away.
  • winghaven1winghaven1 Member RarePosts: 710



    Quizzical said:



    Lot of free stuff for a small inconvenience.


    If a launched game is going to be completely down for three days, you'd better offer lots of free stuff as compensation.


    Entitlement much?

    They had to offer 3 days extra sub time for subscribers. That would have been enough.

    If 3 days without LOTRO ruins someone's life then they didn't have one anyway.




    Savage
    BlueThunderBear
  • TorvalTorval Member LegendaryPosts: 19,934
    Once long ago the LotRO servers and service had some severe issues and were down and unreliable for a while. The then Turbine offered 5 Hope Candles (+1 hope for 15 minutes) for all characters as an apology. That went over like 'the middle finger' and players were pissed at how stingy they felt the response was. That small mistake was never forgotten so now players never have to worry about getting a box of candles ever again. The forgiveness care packages are always very robust now.
    Quizzicalblueturtle13
    Fedora - A modern, free, and open source Operating System. https://getfedora.org/

    traveller, interloper, anomaly, iteration


  • QuizzicalQuizzical Member LegendaryPosts: 21,425
    Quizzical said:
    Lot of free stuff for a small inconvenience.
    If a launched game is going to be completely down for three days, you'd better offer lots of free stuff as compensation.
    Entitlement much?

    They had to offer 3 days extra sub time for subscribers. That would have been enough.

    If 3 days without LOTRO ruins someone's life then they didn't have one anyway.
    Legally, yes.  From a PR perspective, no.  It's typically not a good business practice to make your customers hate you, especially when it would cost very little to avoid it.  It's much better to offer sufficient compensation for customers to not be particularly bothered by the downtime.
    bartoni33jimmywolfSandmanjwGhavriggKevyne-Shandrisinfomatz
  • parrotpholkparrotpholk Member EpicPosts: 4,602
    Good compensation package for the downtime. Communication was better than the average MMO team although some context and detail would have been nice.
  • AbimorAbimor Member UncommonPosts: 509
    The one thing I really liked was their communication during the process. the package seems good also. I did not like that their main website was down if I did not check the facebook page it appeared the game just diapered.
  • DrunkWolfDrunkWolf Member RarePosts: 1,639
    To bad they dont turn the game on thats better than both of those.

    Asherons Call
    ThupliHarikenchambordinvelimiriusparrotpholkKeushpuppy
  • TheocritusTheocritus Member EpicPosts: 7,175
    I have yet to try this game. I wanna download it but I'm not sure if the gameplay or graphics alone will turn me away.
    It's extremely quest and story heavy. If those are your cup of tea you will most likely enjoy it. The community in general is pretty good.
    itchmon
  • gervaise1gervaise1 Member EpicPosts: 6,751

    Abimor said:

    The one thing I really liked was their communication during the process. the package seems good also. I did not like that their main website was down if I did not check the facebook page it appeared the game just diapered.



    The issue took their website down as well. They kept their Facebook page updated.
  • Nhisso13Nhisso13 Member UncommonPosts: 74
    The 12 remaining DDO players must be thrilled!
    velimiriusparrotpholkinfomatz
  • velimiriusvelimirius Member UncommonPosts: 114
    hm those 250 points will come in handy, will have enough to buy Lothlorien then, that will complete content on my account up to the riders of rohan :)
  • lazylightninglazylightning Newbie CommonPosts: 2



    If 3 days without LOTRO ruins someone's life then they didn't have one anyway.



    Says the guy with 4500 posts on a mmo forum...
    parrotpholkTheDarkrayneAgent_Josephvelimirius
  • TheDarkrayneTheDarkrayne Member EpicPosts: 5,297



    If 3 days without LOTRO ruins someone's life then they didn't have one anyway.



    Says the guy with 4500 posts on a mmo forum...
    In 16 years...
    Agent_JosephSovrathparrotpholkblueturtle13velimiriusinfomatz
    I don't suffer from insanity, I enjoy every minute of it.
  • AwakenWarriorAwakenWarrior Member UncommonPosts: 49


    I have yet to try this game. I wanna download it but I'm not sure if the gameplay or graphics alone will turn me away.



    Didn't you see streams with this game? I'm not sure about gameplay, but you can see graphics.
  • HarikenHariken Member RarePosts: 2,405
    What turns me off from this game are those quest packs they sell. The last time i played i had all the expansions for the game that i bought. This was around a little over a year ago. Yet i still have to pay for quest packs to quest in some zones.
    Ozmodan
  • WizardryWizardry Member LegendaryPosts: 16,756

    Hariken said:

    What turns me off from this game are those quest packs they sell. The last time i played i had all the expansions for the game that i bought. This was around a little over a year ago. Yet i still have to pay for quest packs to quest in some zones.



    Welcome to this new era of scummy developers/publishers.

    I played FFXI for 15+ years,never a cash shop,now i play Atlas and i bought the game for $30 NO cash shop,so i feel since i enjoy the game a lot,i am getting more value than most every game on the market.
    IDK about LOTRO because i only played it for about 1 hour and deleted it but i know DnD is a real cheap game design and sadly i wasted about 1-2 months playing it.

    I have watched a bit more of LOTRO with Angry Joe and his bros as well if i remember his wife was playing as well and none of them seemed impressed with the game.The common theme was LACK of in everything from game play to rewards.My feeling i got from his video review was one of ho hum,not great not terrible just sort of not worth the time.
    velimiriusOzmodan

    Never forget 3 mile Island and never trust a government official or company spokesman.

  • TheDarkrayneTheDarkrayne Member EpicPosts: 5,297
    Wizardry said:

    Hariken said:

    What turns me off from this game are those quest packs they sell. The last time i played i had all the expansions for the game that i bought. This was around a little over a year ago. Yet i still have to pay for quest packs to quest in some zones.



    Welcome to this new era of scummy developers/publishers.

    I played FFXI for 15+ years,never a cash shop,now i play Atlas and i bought the game for $30 NO cash shop,so i feel since i enjoy the game a lot,i am getting more value than most every game on the market.
    IDK about LOTRO because i only played it for about 1 hour and deleted it but i know DnD is a real cheap game design and sadly i wasted about 1-2 months playing it.

    I have watched a bit more of LOTRO with Angry Joe and his bros as well if i remember his wife was playing as well and none of them seemed impressed with the game.The common theme was LACK of in everything from game play to rewards.My feeling i got from his video review was one of ho hum,not great not terrible just sort of not worth the time.
    Angry Joe has never done a video or stream on Lotro, Wiz. It was different LotR game.
    velimiriusOzmodan
    I don't suffer from insanity, I enjoy every minute of it.
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