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Epic Games Store Now Matches Steam's Refund Policy - MMORPG.com News

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  • ArskaaaArskaaa Member RarePosts: 1,265
    make it 3 hour refund limit and i will install epic store.
  • cheyanecheyane Member LegendaryPosts: 9,067
    edited January 2019
    Two hours is more than enough for you to find out how buggy a game is. Most people just want to play for free and return the game. That is why they are asking for longer than 2 hours.

    I have returned two games on Steam which within half an hour I had decided to return it. So it is perfectly doable in 2 hours.
    ArskaaaQuizzicalPhryjimmywolfCelciusimmodiumSovrath
    Chamber of Chains
  • ScotScot Member LegendaryPosts: 22,823

    KoNaosuke said:

    I'm still on the fence in relation to the ethics of "review bombing". In one side, devs don't want their game to look bad, and sometimes they're bombarded without a real good reason. But in the other side, it's one of the few ways buyers have power to show when they aren't happy with something made with a game post-release, like the fiasco of GTA V and mods which is one of the examples come to my mind. I wonder how they will find a "solution" in this system which can be the most neutral, cause if they line to someone eventually they're going to hear complains.



    Welcome to the boards! :)
  • TheocritusTheocritus Member LegendaryPosts: 9,739
    The reviews are probably the best part about Steam....I like seeing what others think about it, then I can do my own research and go from there.
  • ChildoftheShadowsChildoftheShadows Member EpicPosts: 2,193
    BestBuy wont let you return a game after you've opened it. So 2 hours is fine...
    Celcius
  • SiysrrilSiysrril Member UncommonPosts: 55
    If only they could make that store less of performance mess
  • WizardryWizardry Member LegendaryPosts: 19,332
    To the poster who THINKS Valve are doing those things,NOPE they do NOT support any game,those ideas are done by the developers.Valve does not add VR to a game,Valve does not add controller to a game,that is developers work.

    The PROPER way to run a business,is to offer a BETTER service than the competition,otherwise WHY would we start supporting Epic if they don't offer us anything better?
    Like we want to clutter our pc's with multiple store fronts?I feel i can speak for most in that we prefer one easy approach,give us the best options and we will use your service,if not ,then why would i want multiple stores and multiple places to find all my games?.

    Never forget 3 mile Island and never trust a government official or company spokesman.

  • zaberfangxzaberfangx Member UncommonPosts: 1,796
    edited January 2019
    Wizardry said:
    To the poster who THINKS Valve are doing those things,NOPE they do NOT support any game,those ideas are done by the developers.Valve does not add VR to a game,Valve does not add controller to a game,that is developers work.

    The PROPER way to run a business,is to offer a BETTER service than the competition,otherwise WHY would we start supporting Epic if they don't offer us anything better?
    Like we want to clutter our pc's with multiple store fronts?I feel i can speak for most in that we prefer one easy approach,give us the best options and we will use your service,if not ,then why would i want multiple stores and multiple places to find all my games?.

    Added Steam Configurator support for PS4 Dual Shock Controller. Enable in Big Picture settings Add/Test Controller settings. When enabled, PS4 controllers will have access to the same sort of customization/configuration support as Steam Controllers, including native API support. PS4 Controllers using this system can map the trackpad, gyro, buttons, etc. to keyboard, mouse, or x-input outputs and can make use of action sets, touch menus, radial menus, and so forth.
    ------------------------------------------------------------------------------

    That's not only controller support steam added over time Valve been added it, even if the game does not work with it. Yes, Valve does not just add VR to games they have supported them with money when all the hype started. Not sure about now as they are working on a VR game and a new headset in house.

    I am all for competitions but people are not. That is why people run windows over mac or Linux if people cared about competition. Or what about GoG? I don't see hype over them as they been around abit. With DRM free games and hype over a new store seem to be not in many peoples mind for competitions that should be one the best to support over Epic or Valve.

    I won't support Epic if people want to they can as Epic is way too new in the game a lot of things about them I am worried about. As they said before they been working on this store idea for years but it's a very cheapy done quicky, it was like put together over few months.


    PhryGdemami
  • ManestreamManestream Member UncommonPosts: 941
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    ArskaaaGdemami
  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    That would be way too long to be fair to pubs/devs.

    As long as it only counts during playtime when the game is launched, 2 hours is plenty to give you an idea of what you'll be getting.
    QuizzicalPhryimmodiumConstantineMerus

    image
  • nomadienomadie Member UncommonPosts: 172
    edited January 2019
    Too bad Epic has a crazy bad Launcher and Store site. They also are not as known as they used to be a part from Fortnite a lot of people have no idea about them. A lot of people that know about Epic is because of Unreal 4 engine or Unreal and that is about it. Going from a very, very well know platform like Steam to Epic is just silly. Also, the Epic launcher download speeds are insanely slow compared to Steam.
    Gdemami
  • PhryPhry Member LegendaryPosts: 11,004
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    That would be way too long to be fair to pubs/devs.

    As long as it only counts during playtime when the game is launched, 2 hours is plenty to give you an idea of what you'll be getting.
    The 2 hours is plenty to find out if the game is okay, if there are genuine issues with the game of a technical nature that do make the game unplayable after a certain point, then you can probably get a refund outside of the 2 hours as Steam has been known to refund games with known issues outside of the 2 hour window. :)
    MadFrenchie[Deleted User]
  • zaberfangxzaberfangx Member UncommonPosts: 1,796
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Phry
  • PhryPhry Member LegendaryPosts: 11,004
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Its a balancing act, you want developers to use your store, but they also want consumers to feel 'confident' that they are not being unfairly treated. Epic have made some serious steps towards encouraging devs to use their store by having a much reduced percentage cut compared to Steam, but unless that 'saving' is passed on to the consumer through lower pricing, its a move that makes absolutely no difference to the consumer.
    Celcius[Deleted User]
  • RenoakuRenoaku Member EpicPosts: 3,157
    Epic Games store also isn't organized right now anyways once they get too many games on it.
  • CelciusCelcius Member RarePosts: 1,865

    Phry said:

    2 hours from time of purchase? it should be no more than 2 hours spent playing the game, time of purchase isn't relevant as everyone downloads at different rates, so if it takes you over 2 hours to download the game, then you don't get a refund if the game is bad? hopefully that was just a misinterpretation as 2 hours from time of purchase would not be a good deal. :/



    Its not from time of purchase, it is time played.
    [Deleted User]MadFrenchiePhry
  • zaberfangxzaberfangx Member UncommonPosts: 1,796
    Renoaku said:
    Epic Games store also isn't organized right now anyways once they get too many games on it.
    That why I think they put together the store idea last minute even if they said they were working on it much more. Just to take on Steam without hading all in place before launching. 


  • PalebanePalebane Member RarePosts: 4,011
    If you are going to offer preorders, you have to offer refunds, to make the FOMO crowd at ease with the risk, imo. I would guess many games bank or bust on full-priced preorder sales. All a game has to do to be successful is to be highly anticipated in order to attract preorder sales. Most of those sales probably wont refund even if they do feel ripped off, I assume.

    Vault-Tec analysts have concluded that the odds of worldwide nuclear armaggeddon this decade are 17,143,762... to 1.

  • lahnmirlahnmir Member LegendaryPosts: 5,041
    Phry said:
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Its a balancing act, you want developers to use your store, but they also want consumers to feel 'confident' that they are not being unfairly treated. Epic have made some serious steps towards encouraging devs to use their store by having a much reduced percentage cut compared to Steam, but unless that 'saving' is passed on to the consumer through lower pricing, its a move that makes absolutely no difference to the consumer.
    Not yet. But when developers start using the Epic store exclusively because of the financial benefits it will most definitely make a difference to the consumer. And I am pretty sure that is their long term goal, it might even become part of the deal to be able to publish on their store.

    We will see but personally I am not too happy with it, mainly because of security reasons with Epic accounts. The amount of warning emails I have received is insane.

    /Cheers,
    Lahnmir
    Phry
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    Kyleran on yours sincerely 


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    Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...



    'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless. 

    It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.

    It is just huge resource waste....'

    Gdemami absolutely not being an armchair developer

  • ChildoftheShadowsChildoftheShadows Member EpicPosts: 2,193
    lahnmir said:
    Phry said:
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Its a balancing act, you want developers to use your store, but they also want consumers to feel 'confident' that they are not being unfairly treated. Epic have made some serious steps towards encouraging devs to use their store by having a much reduced percentage cut compared to Steam, but unless that 'saving' is passed on to the consumer through lower pricing, its a move that makes absolutely no difference to the consumer.
    Not yet. But when developers start using the Epic store exclusively because of the financial benefits it will most definitely make a difference to the consumer. And I am pretty sure that is their long term goal, it might even become part of the deal to be able to publish on their store.

    We will see but personally I am not too happy with it, mainly because of security reasons with Epic accounts. The amount of warning emails I have received is insane.

    /Cheers,
    Lahnmir
    Warning emails are not alarming. It's when you don't get one and you lose your account that is alarming.

    Epic wont force exclusives. They might make that deal from time to time for some people, but they wont force it on everyone.

  • QuizzicalQuizzical Member LegendaryPosts: 25,347
    edited January 2019
    Palebane said:
    If you are going to offer preorders, you have to offer refunds, to make the FOMO crowd at ease with the risk, imo. I would guess many games bank or bust on full-priced preorder sales. All a game has to do to be successful is to be highly anticipated in order to attract preorder sales. Most of those sales probably wont refund even if they do feel ripped off, I assume.
    At some point, idiots who rush to throw money at something stupid have to bear some risk themselves.  You can't make it impossible for people to waste money and shouldn't try.  A fool and his money are soon parted--and if you stop him from blowing his money in one place, he'll just lose it in another.
  • ChildoftheShadowsChildoftheShadows Member EpicPosts: 2,193
    Torval said:
    There is a discussion in another thread about upcoming games streaming services. These would essentially make refunds and risk purchases a lot less necessary since you don't even need to buy the game. It will be like Netflix, Hulu, or Prime video where you can just stop it and watch something else if it sucks. You can leave your thumbs up/down and move on. That may provide a lot more incentive to make a good game because the metric will be whether people want to play it, not if they'll fork over for it. Something to consider.
    For sure, and spending a few bucks a month over time will net them more money over all and less "shock" of spending $60 at one time.. much like micro transactions for most people.

    The problem of course is streaming games in today's internet is less than ideal.
  • DrakenwDrakenw Member UncommonPosts: 9
    edited January 2019
    No chance of me going to Epic games store for sure. Their leads are known to do quite a few things for the money and they are just riding fortnite in hopes of getting an additional income as they know they will NEVER make anything remotely as popular as fortnite.. And then i mean the BR version ofc. As the REAL fortnite died after release. Satm it is a Steam store without decent deals, low amount of games, no social features, there still are clouded clauses in the ToS and no third-party vendor key redeems (because lets be honest... Good bit of Steam games being bought arent fullpriced released games.. They either are on discount or you can find a cheaper Steamkey somewhere)
    For me i hope different stores get the hype and growth instead.. Even the Discord store deservese my respect more than this.


    You do understand, the 'cheaper steamkeys' you find, are normally grey market right ? You not going to get a game cheaper than the base store, without something shaddy going on.

    When you buy a steamkey, from some dodgy website, you are doing more harm to the devs, than good.
  • Gobstopper3DGobstopper3D Member RarePosts: 965



    Alverant said:

    Let's see how much they honor it. We already know businesses will lie on their refund page if it means more sales.


    Don't really think any court in the country would support them denying an otherwise duly-owed refund if the conditions for refund are clearly listed on the launcher or company's site and the customer qualified per those requirements.

    Saw some folks complaining about this trend of new launchers complain about the refund issue specifically and offer it as the reason they won't install any game not on Steam.  So, now that this is outta the way, will those folks give this launcher a go, or was it an excuse to bash on non-Steam launchers?  :o



    Epic launcher wasn't very consumer friendly and now they have taken a step in the right direction. I will give it 6 months or so and see where it's at with their policies and how things are going before I decide if I'm going to get anything via their launcher.
    MadFrenchie

    I'm not an IT Specialist, Game Developer, or Clairvoyant in real life, but like others on here, I play one on the internet.

  • ChildoftheShadowsChildoftheShadows Member EpicPosts: 2,193
    Knowing the developer gets more money, I will purchase the same game from their first regardless of who it is. It's just the better thing to do.

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