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Epic Games Store Now Matches Steam's Refund Policy - MMORPG.com News

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  • TheDarkrayneTheDarkrayne Member EpicPosts: 4,612

    Renoaku said:

    Not changing from steam to Epic games unless they can offer the following.



    - Reviews that cannot be hidden, or disabled by Developers or game moderators (Only reported if offensive language for example and such to be removed.)



    - 5MB, not Mega Bit / Sec downloads like on Steam



    - DRM Free games, or rather No Third Party DRM such as Denuvo, only DRM allowed is DRM made by the developers themselves such as "Origin" or "Uplay" No Denuvo titles.



    This is the only way I would ever use Epic Games store over Steams.



    Steam does a lot better than 5MB downloads. Personally get 50MB almost all the time.
    PhryRenoaku
    I don't suffer from insanity, I enjoy every minute of it.
  • timeraidertimeraider Member UncommonPosts: 769
    No chance of me going to Epic games store for sure. Their leads are known to do quite a few things for the money and they are just riding fortnite in hopes of getting an additional income as they know they will NEVER make anything remotely as popular as fortnite.. And then i mean the BR version ofc. As the REAL fortnite died after release. Satm it is a Steam store without decent deals, low amount of games, no social features, there still are clouded clauses in the ToS and no third-party vendor key redeems (because lets be honest... Good bit of Steam games being bought arent fullpriced released games.. They either are on discount or you can find a cheaper Steamkey somewhere)
    For me i hope different stores get the hype and growth instead.. Even the Discord store deservese my respect more than this.
    ChildoftheShadowsCelciusGdemami
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  • ArskaaaArskaaa Member RarePosts: 1,227
    make it 3 hour refund limit and i will install epic store.
  • cheyanecheyane Member EpicPosts: 6,102
    edited January 12
    Two hours is more than enough for you to find out how buggy a game is. Most people just want to play for free and return the game. That is why they are asking for longer than 2 hours.

    I have returned two games on Steam which within half an hour I had decided to return it. So it is perfectly doable in 2 hours.
    ArskaaaQuizzicalPhryjimmywolfCelciusimmodiumSovrath
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  • ScotScot Member EpicPosts: 10,638

    KoNaosuke said:

    I'm still on the fence in relation to the ethics of "review bombing". In one side, devs don't want their game to look bad, and sometimes they're bombarded without a real good reason. But in the other side, it's one of the few ways buyers have power to show when they aren't happy with something made with a game post-release, like the fiasco of GTA V and mods which is one of the examples come to my mind. I wonder how they will find a "solution" in this system which can be the most neutral, cause if they line to someone eventually they're going to hear complains.



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  • TheocritusTheocritus Member EpicPosts: 6,657
    The reviews are probably the best part about Steam....I like seeing what others think about it, then I can do my own research and go from there.
  • ChildoftheShadowsChildoftheShadows Member RarePosts: 882
    BestBuy wont let you return a game after you've opened it. So 2 hours is fine...
    Celcius
  • SiysrrilSiysrril Member UncommonPosts: 39
    If only they could make that store less of performance mess
  • WizardryWizardry Member LegendaryPosts: 15,779
    To the poster who THINKS Valve are doing those things,NOPE they do NOT support any game,those ideas are done by the developers.Valve does not add VR to a game,Valve does not add controller to a game,that is developers work.

    The PROPER way to run a business,is to offer a BETTER service than the competition,otherwise WHY would we start supporting Epic if they don't offer us anything better?
    Like we want to clutter our pc's with multiple store fronts?I feel i can speak for most in that we prefer one easy approach,give us the best options and we will use your service,if not ,then why would i want multiple stores and multiple places to find all my games?.

    Never forget 3 mile Island and never trust a government official or company spokesman.

  • zaberfangxzaberfangx Member UncommonPosts: 1,772
    edited January 12
    Wizardry said:
    To the poster who THINKS Valve are doing those things,NOPE they do NOT support any game,those ideas are done by the developers.Valve does not add VR to a game,Valve does not add controller to a game,that is developers work.

    The PROPER way to run a business,is to offer a BETTER service than the competition,otherwise WHY would we start supporting Epic if they don't offer us anything better?
    Like we want to clutter our pc's with multiple store fronts?I feel i can speak for most in that we prefer one easy approach,give us the best options and we will use your service,if not ,then why would i want multiple stores and multiple places to find all my games?.

    Added Steam Configurator support for PS4 Dual Shock Controller. Enable in Big Picture settings Add/Test Controller settings. When enabled, PS4 controllers will have access to the same sort of customization/configuration support as Steam Controllers, including native API support. PS4 Controllers using this system can map the trackpad, gyro, buttons, etc. to keyboard, mouse, or x-input outputs and can make use of action sets, touch menus, radial menus, and so forth.
    ------------------------------------------------------------------------------

    That's not only controller support steam added over time Valve been added it, even if the game does not work with it. Yes, Valve does not just add VR to games they have supported them with money when all the hype started. Not sure about now as they are working on a VR game and a new headset in house.

    I am all for competitions but people are not. That is why people run windows over mac or Linux if people cared about competition. Or what about GoG? I don't see hype over them as they been around abit. With DRM free games and hype over a new store seem to be not in many peoples mind for competitions that should be one the best to support over Epic or Valve.

    I won't support Epic if people want to they can as Epic is way too new in the game a lot of things about them I am worried about. As they said before they been working on this store idea for years but it's a very cheapy done quicky, it was like put together over few months.


    PhryGdemami
  • ManestreamManestream Member UncommonPosts: 913
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    ArskaaaGdemami
  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,039
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    That would be way too long to be fair to pubs/devs.

    As long as it only counts during playtime when the game is launched, 2 hours is plenty to give you an idea of what you'll be getting.
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  • nomadienomadie Member UncommonPosts: 103
    edited January 12
    Too bad Epic has a crazy bad Launcher and Store site. They also are not as known as they used to be a part from Fortnite a lot of people have no idea about them. A lot of people that know about Epic is because of Unreal 4 engine or Unreal and that is about it. Going from a very, very well know platform like Steam to Epic is just silly. Also, the Epic launcher download speeds are insanely slow compared to Steam.
    Gdemami
  • PhryPhry Member EpicPosts: 10,405
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    That would be way too long to be fair to pubs/devs.

    As long as it only counts during playtime when the game is launched, 2 hours is plenty to give you an idea of what you'll be getting.
    The 2 hours is plenty to find out if the game is okay, if there are genuine issues with the game of a technical nature that do make the game unplayable after a certain point, then you can probably get a refund outside of the 2 hours as Steam has been known to refund games with known issues outside of the 2 hour window. :)
    MadFrenchieTorval
  • zaberfangxzaberfangx Member UncommonPosts: 1,772
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Phry
  • PhryPhry Member EpicPosts: 10,405
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Its a balancing act, you want developers to use your store, but they also want consumers to feel 'confident' that they are not being unfairly treated. Epic have made some serious steps towards encouraging devs to use their store by having a much reduced percentage cut compared to Steam, but unless that 'saving' is passed on to the consumer through lower pricing, its a move that makes absolutely no difference to the consumer.
    CelciusTorval
  • RenoakuRenoaku Member EpicPosts: 3,028
    Epic Games store also isn't organized right now anyways once they get too many games on it.
  • CelciusCelcius Member RarePosts: 1,481

    Phry said:

    2 hours from time of purchase? it should be no more than 2 hours spent playing the game, time of purchase isn't relevant as everyone downloads at different rates, so if it takes you over 2 hours to download the game, then you don't get a refund if the game is bad? hopefully that was just a misinterpretation as 2 hours from time of purchase would not be a good deal. :/



    Its not from time of purchase, it is time played.
    TorvalMadFrenchiePhry
  • zaberfangxzaberfangx Member UncommonPosts: 1,772
    Renoaku said:
    Epic Games store also isn't organized right now anyways once they get too many games on it.
    That why I think they put together the store idea last minute even if they said they were working on it much more. Just to take on Steam without hading all in place before launching. 


  • PalebanePalebane Member UncommonPosts: 3,483
    If you are going to offer preorders, you have to offer refunds, to make the FOMO crowd at ease with the risk, imo. I would guess many games bank or bust on full-priced preorder sales. All a game has to do to be successful is to be highly anticipated in order to attract preorder sales. Most of those sales probably wont refund even if they do feel ripped off, I assume.

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  • lahnmirlahnmir Member EpicPosts: 2,223
    Phry said:
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Its a balancing act, you want developers to use your store, but they also want consumers to feel 'confident' that they are not being unfairly treated. Epic have made some serious steps towards encouraging devs to use their store by having a much reduced percentage cut compared to Steam, but unless that 'saving' is passed on to the consumer through lower pricing, its a move that makes absolutely no difference to the consumer.
    Not yet. But when developers start using the Epic store exclusively because of the financial benefits it will most definitely make a difference to the consumer. And I am pretty sure that is their long term goal, it might even become part of the deal to be able to publish on their store.

    We will see but personally I am not too happy with it, mainly because of security reasons with Epic accounts. The amount of warning emails I have received is insane.

    /Cheers,
    Lahnmir
    Phry
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  • ChildoftheShadowsChildoftheShadows Member RarePosts: 882
    lahnmir said:
    Phry said:
    it has to be at least 5hrs for refund. Alot of games have issues and 2/3 hrs is just not enough. Especially when the timer starts when you click the play/launch game button.

    This especially goes for Early Access(EA) titles. You more or less have to make a split decision on whether to refund or not before you have even had a proper chance. If you do refund then next time you buy to give it another chance, the time you had before (i have been told) travels back with you (which is wrong), it should be a fresh timer and if not a longer one (like 5hrs)
    5 hours not a good idea if one side is trying to keep dev on their store or keep them coming.
    Its a balancing act, you want developers to use your store, but they also want consumers to feel 'confident' that they are not being unfairly treated. Epic have made some serious steps towards encouraging devs to use their store by having a much reduced percentage cut compared to Steam, but unless that 'saving' is passed on to the consumer through lower pricing, its a move that makes absolutely no difference to the consumer.
    Not yet. But when developers start using the Epic store exclusively because of the financial benefits it will most definitely make a difference to the consumer. And I am pretty sure that is their long term goal, it might even become part of the deal to be able to publish on their store.

    We will see but personally I am not too happy with it, mainly because of security reasons with Epic accounts. The amount of warning emails I have received is insane.

    /Cheers,
    Lahnmir
    Warning emails are not alarming. It's when you don't get one and you lose your account that is alarming.

    Epic wont force exclusives. They might make that deal from time to time for some people, but they wont force it on everyone.

  • QuizzicalQuizzical Member LegendaryPosts: 20,503
    edited January 13
    Palebane said:
    If you are going to offer preorders, you have to offer refunds, to make the FOMO crowd at ease with the risk, imo. I would guess many games bank or bust on full-priced preorder sales. All a game has to do to be successful is to be highly anticipated in order to attract preorder sales. Most of those sales probably wont refund even if they do feel ripped off, I assume.
    At some point, idiots who rush to throw money at something stupid have to bear some risk themselves.  You can't make it impossible for people to waste money and shouldn't try.  A fool and his money are soon parted--and if you stop him from blowing his money in one place, he'll just lose it in another.
  • TorvalTorval Member LegendaryPosts: 18,701
    There is a discussion in another thread about upcoming games streaming services. These would essentially make refunds and risk purchases a lot less necessary since you don't even need to buy the game. It will be like Netflix, Hulu, or Prime video where you can just stop it and watch something else if it sucks. You can leave your thumbs up/down and move on. That may provide a lot more incentive to make a good game because the metric will be whether people want to play it, not if they'll fork over for it. Something to consider.
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  • ChildoftheShadowsChildoftheShadows Member RarePosts: 882
    Torval said:
    There is a discussion in another thread about upcoming games streaming services. These would essentially make refunds and risk purchases a lot less necessary since you don't even need to buy the game. It will be like Netflix, Hulu, or Prime video where you can just stop it and watch something else if it sucks. You can leave your thumbs up/down and move on. That may provide a lot more incentive to make a good game because the metric will be whether people want to play it, not if they'll fork over for it. Something to consider.
    For sure, and spending a few bucks a month over time will net them more money over all and less "shock" of spending $60 at one time.. much like micro transactions for most people.

    The problem of course is streaming games in today's internet is less than ideal.
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