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"Cloud Imperium spokesperson Dave Swofford tells Ars that "a lot of the information was fabricated" in the Reddit post discussed the below. Swofford says the account in question was issued an individual refund of $330, not the $45,000 claimed in posted screenshots and videos which Swofford says do not reflect actual complaints requests logged by the company. What's more, Swofford says the refund was handled "in a timely fashion" with "no extended debate over whether we should."edit. And this article on PC Gamer:
The Reddit post contains a number of screenshots of correspondence between the poster and CIG's customer service department detailing the refund process, however: "The screenshots do not represent the actual communications which were shared to and from our support department," the CIG representative wrote. "So no…there’s nothing to it at all. There is no story."edit. Right after CIG's reaction and the media intent to contact who claimed the refund, the poster deleted account.
...a refund was issued recently to one customer, but in the amount of $330. I asked if it appeared this was the same customer, and if this customer had perhaps doctored the correspondence to make it appear as if the amount refunded was $45,000. The response I got was: "Yes to the first. Yes to the second…as best as we can tell."