After the recent Producer's letter, I was truly elated, nay, overjoyed. I couldn't believe - a new race ! Mordor coming in form of a new expansion this summer ! Incredible ! Then, it all came crashing down when I logged in and my launcher DLed the necessary recent updates that SSG has pushed out. The first time I logged in to North Ithilien, I noticed immediately the background sound and music cutting in and out, constantly. I checked my latency, it was very good, so lag wasn't the issue. I tried other lower levels toons in differing areas of ME -- same sound issue. On top of this, I never received my VIP gift. I logged separate support tickets for both issues. Was told that I had to go to SSG's external site and log *another* ticket for the sound issue on their *technical support* area of their support site. Nothing was ever followed up on. My sub came up for renewal on Feb 12th, suffice it to say that after almost 9 years with LOTRO, I am now gone from Middle-Earth because of these unfortunate issues.
I do *not* believe that the product has improved since SSG has taken over. Since the last few updates were pushed out, I have noticed marked instability in the client, much more so than when Turbine was in charge. I have rarely had CTDs with this game, but since SSG has taken charge they have risen dramatically.
Like I said, it is all quite unfortunate.