Maybe I'm stupid but this game must have the most complex account creation process I've ever seen in a MMORPG. When you sign up then don't send you the confirmation e-mail that they state they will send. You have to googling to find out what the heck is going on.. looks like I may have created an account years ago (would have been nice if they would have told me that while creating). Trying to recover that account is a night mare... you can't get the login ID without opening a ticket.. and who knows how long that will take.
Fine, create a new gmail account and then create a new account.. get the confirmation email... nope, can't login to the client with that account. No explanation why. Go and reset that password, still can't login.
I've played a lot of MMORPGs and I don't think I've ran across one that is so hell bent on you being able to create an account and actually play their game.