Yesterday, a glitch showed up where zones would crash a lot. On average, every half hour or so, you'd get disconnected. My guess is that something was rebooting, as it would take about a minute or so for the zone to let you back in. There was also a mild rollback of perhaps tens of seconds of lost gameplay, which is consistent with a crash.
This is obviously the sort of bug that games need to fix, and quickly. So last night, they pushed out a patch that fixed the problem. And created a new one: if you go into certain zones, you get disconnected with a "CommanderLoadFail" error message and sent back to the server selection screen. If you're in a zone with multiple channels, you can pick a different channel and carry on. If the zone only has one channel, you can't log on as that character.
I'd be surprised if they don't fix this tonight, as they're good about fixing game-breaking things quickly. But it probably wouldn't have happened if last night's emergency fix wasn't rushed out. I don't blame them for rushing, but this sort of thing is why it's dangerous.
Comments
So I guess that's a risk that every developer would take,.these are actually called Hot Fixes because they are urgent not planned patches.
I witnessed nightmare scenarios with SoE taking their time fixing bad patches for then having to roll back hours (in one case even a whole day) of game play pissing the whole player base off.
I do agree though that they should take their time to fix the issues properly, for that reason I believe Devs should bring the Servers down until they are sure the patch is working smoothly.
But most players have no patience and they will start bitching about the Servers being down.
Devs can never win.