› ›

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links

Your username or password is incorrect. Please try again.

cybersrscybersrs Member UncommonPosts: 181
in Black Desert Online
Hello!

I would like to know if anyone else is getting this message "Your username or password is incorrect. Please try again."
So I go on Forgot password? https://www.blackdesertonline.com/account/forgotPassword
then I change the password to a new one and... I still getting this message with the new password.

Comments

  • cybersrscybersrs Member UncommonPosts: 181
    Jean-Luc_Picard said:
    Erm... to say it nicely... customer support is here:
    https://blackdesert.zendesk.com/hc/en-us

    I'm not sure if support is allowed to tell me if anyone else is getting this message.
  • KyleranKyleran Member LegendaryPosts: 43,509
    Jean-Luc_Picard said:
    Erm... to say it nicely... customer support is here:
    https://blackdesert.zendesk.com/hc/en-us

    BDO has customer support, who knew?

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • cybersrscybersrs Member UncommonPosts: 181
    The password is back to normal now... BTW, I tried to change the password to the same one and I was getting the message "password has already been use", so, I was not typing it wrong.

    Good chat, thx guys! :-)
  • linadragonlinadragon Member RarePosts: 589
    Kyleran said:
    Jean-Luc_Picard said:
    Erm... to say it nicely... customer support is here:
    https://blackdesert.zendesk.com/hc/en-us

    BDO has customer support, who knew?
    They have customer support if you actually file a ticket. They have around a 2 - 3 week turn about rate which isn't bad considering they are just kinda starting otu and likely under estimated things. So long as they don't pull a Linden Lab and end up with a 3  - 4 month back log on shit... 
  • cybersrscybersrs Member UncommonPosts: 181
    linadragon said:
    Kyleran said:
    Jean-Luc_Picard said:
    Erm... to say it nicely... customer support is here:
    https://blackdesert.zendesk.com/hc/en-us

    BDO has customer support, who knew?
    They have customer support if you actually file a ticket. They have around a 2 - 3 week turn about rate which isn't bad considering they are just kinda starting otu and likely under estimated things. So long as they don't pull a Linden Lab and end up with a 3  - 4 month back log on shit... 
    Well, I had some problems with The Divison, like a week waiting for ticket answer... Then I asked for Refund and they did it... Weird thing is, they answer the Refund ticket in the same day, but the others tickets still there I think, weeks ago  :-P
  • Azaron_NightbladeAzaron_Nightblade Member EpicPosts: 4,829
    Jean-Luc_Picard said:
    cybersrs said:
    The password is back to normal now... BTW, I tried to change the password to the same one and I was getting the message "password has already been use", so, I was not typing it wrong.

    Good chat, thx guys! :-)
    Good to know!
    Maybe you were just making the same typo over and over? Happened to me once or twice in the past...
    Or numlock/capslock was on or off. :p

    My SWTOR referral link for those wanting to give the game a try. (Newbies get a welcome package while returning players get a few account upgrades to help with their preferred status.)

    https://www.ashesofcreation.com/ref/Callaron/

  • linadragonlinadragon Member RarePosts: 589
    cybersrs said:
    linadragon said:
    Kyleran said:
    Jean-Luc_Picard said:
    Erm... to say it nicely... customer support is here:
    https://blackdesert.zendesk.com/hc/en-us

    BDO has customer support, who knew?
    They have customer support if you actually file a ticket. They have around a 2 - 3 week turn about rate which isn't bad considering they are just kinda starting otu and likely under estimated things. So long as they don't pull a Linden Lab and end up with a 3  - 4 month back log on shit... 
    Well, I had some problems with The Divison, like a week waiting for ticket answer... Then I asked for Refund and they did it... Weird thing is, they answer the Refund ticket in the same day, but the others tickets still there I think, weeks ago  :-P
    Ubisoft is a much larger company than Daum EU is and still takes a week at least for some stuff. Daum EU may be slow, but they are a small and growing company so have a partial excuse. I think the thing many people need to realize is that often tickets will get well... prioritized ultimately and the more urgent ones are answered first. The overall problems arise with the people working rather than the company themselves too. Some of us that do support work are far more efficient workers and some are just lethargic and never want to deal with people so are kind of a useless person to have on the job in the job they work. Many people working support shouldn't be working those jobs... 
Sign In or Register to comment.