I think they had numerous billing issues with AA preorders. My Rift acct was incorrectly activated and I had to struggle a bit to get it refunded, but I didn't hold it against them.
But their handling of the launched version was so unlike the alpha experience, thats the real reason I now eschew all of their titles.
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Well Trion went from being a company that cared about their customers, with phone support that could instantly fix any problem with maybe a 15 minute turn around, that actually sincerely felt bad when they did something wrong. A company that created its own games and took pride in them with a team able to literally bring down a server and fix a reported bug instantly. From being a company involved in and listening to the community, to basically one of the worst companies in the industry only focused on money money money under the leadership of Hartsman Trion the best in the industry has become SOE 2.0 the worst in the industry. Hell Trion now outsouces their CS to the same company doing CS for Perfect World. That says it all.
Do you know how many game companies use the same company to outsource their CS?
Daybreak Blizzard Square Enix EA Trion NcSoft
yeah.....
pretty much all of them - because they do a great job so every game company goes to them
How do you figure? When Trion did in house CS I could get on the phone and have a real person answer if not immediately within 10 mins. Now I average a 4 week turn around on email only CS, and then I get a canned response that has nothing to do with the email issue I submitted. Oh and God forbid your account gets a ban placed on it because then you can not even log in to submit a CS request. This is good CS? Yea whatever...
Of those companies, with the exception of Trion, the ones I know outsource only do it for basic support such as "where do I download the game" or "how do I set up a sub?". Nearly all large studios have in house escalation support or full in house support, its more expensive per contact, but it prevent repeat contacts which is a HUGE deal for MMO support. For example, EA and Blizards are in Ireland, Squenix is in the outskirts of London, NC Soft is in Austin I think, Daybreak not sure where they are now, when it was SOE they were in Austin (when they were partnered with Prosieben they had one in Berlin too). These are all in house support too
Trion I am not sure about I know they used to have a site in austin but not sure any more.
Just wanted to point out that the basic argument there was wrong.
Also Perfect world has in house support too, based in Amsterdam.
Quick bit of googling for their careers page would tell you that much
Trion was praised here for Rift. It's sad that they've lost so much goodwill. But that had no impact on people trying out Trove. Trove is the only game I've tried from them and it's super shallow. They released it way too early and I'm glad I didn't spend any money on it.
One of the best gaming experiences ive had in a long time.
But then the end of the month came and I checked my receipt.Just over $100.
Now thats kind of expensive, even for a great game. But looking through my steam library, considering I usually spend that much anyhow($15-$120 a month) it wasn't that bad. I mean sometimes I simply play games that I have had a long time for the month and I play them free because I own them and what they are asking is for my top spending every month. But they let me dip all the way down to what... $10 to keep the house? I guess thats not really all that bad.
But that is saying $60 is the right price for a new 3xA release... and that is saying a lot!
With all this I will say when I checked the bill and it said $100 I was flabbergasted! I quit immediately and never returned. Let a group of homes fall and simply uninstalled. looking back... ehhh, maybe just maybe I was a little harsh after spending $120 a month for 2 titles that I spent less then 30 hours on each..
Can someone help elaborate for me, the reason why Trion is so hated on this forum now? Not too long ago it was a company revered as the second coming for MMO's. I thought I kept fairly up to date on the comings and goings of MMO's but I guess not..
They were great before they invested in AA, since then Rift has taken the turn of the bigger the wallet the better it is, Defiance also seems to be going this route faster now. I tried AA and it was an instant to get the full game you have to subscribe, but thats not enough you also must buy these items every week too, i turned away from that game quite quickly. But then saw they had started hitting the old wallet in Rift (i believe its gone P2W for that game too) since i stopped playing and started with ESO (since stopped playign that too now as i got bored). Right now i have played Ark surv Evolved, 7days2Die, Life is Feudal, Mad Max<--completed in less than a week as casual play and am just jumping from 1 quick game to another (whatever interests me for that minute).
I rly don't get the whole hate for Trion. I never had any problems with them or their business model. If I had any issues and mailed them, they often answered and solved it for me in resonable short time. I also got thick skin from dealing with indie dev companies, so to me Trion is doing a gr8 job with AA. The recent patch now that it is up and running is fantastic, and there is so many peeps on Ollo right now that you can barely move. Barely. :P
Archage has made me uninstall all of trions games from my machne, I dont have time to be that frustrated// They arent going to make it this way and Archage is truely damaging their image.
I agree. I did the same months ago and will never, ever touch another Trion game, ever.
They are the new SOE, on steroids. On top of everything, their policy to only suspend hackers/cheaters, rather than perma-ban them, well, that was the cherry on top.
I don't trust them, at all. Some of the games are decent, the company is not, which is always a shame.
LMAO,i pretty much figured Trion out a month after Rift released.
Now in saying that,i never got the feeling that Trion is an in your face developer,they tend to let the behind the scenes stuff take care of business.I just feel they try to cut corners and nickle and dime everything they do and it adds up game after game.You might say that is good business,every nickel matters but not to me the gamer.There is a fine line to keeping a gamer happy with thousands of other choices out there.
Most people imo are just not good at reading between the lines.I know that EVERY single decision has a reason behind it,nothing happens out of some fluke.So when you see que ue's or botched launches,they happen for a reason.When i see very lazy designs in systems,that is for a reason,like i said it all adds up in giving your business a grade rating.
This comment put together every feeling I had towards Trion. They have a lot of good ideas as seen with Rift (imo) but they just seem lazy. Of course its business but its too noticeable to me. Bugs in Rift would go on for months and some even took a year or two to address, while some are not even addressed at all. Nor do they know how to properly mark things for value, they just use the same numbers for everything as has been seen recently with Devilian. Sure some people will pay the price, but can you honestly say the game has the same potential that AA had (yeah I'm using past tense)? Because the pack prices are the same but the games are worlds apart in terms of potential quality. There isn't THAT much you can do with a Diablo clone vs a true 3D MMO. Just my opinion.
Rollback was the best solution to a situation that never should have happened at all. Not only should they have been prepared on the first go, there never should have been a merge in the first place that took away players' land (many paid real money for that land...if the forums are to be believed a lot of real money), others paid time in and were already pissed at having to buy from speculators and worse, land hackers.
Trion has botched the land part of the game from the start. To be fair, non-instanced land that can be used to produce resources is a bitch to manage in a game, I get that, but every single way to screw it up, Trion screwed it up.
I am convinced there is only one way to eliminate these grave evils, namely through the establishment of a socialist economy, accompanied by an educational system which would be oriented toward social goals.
Rollback was the best solution to a situation that never should have happened at all. Not only should they have been prepared on the first go, there never should have been a merge in the first place that took away players' land (many paid real money for that land...if the forums are to be believed a lot of real money), others paid time in and were already pissed at having to buy from speculators and worse, land hackers.
Trion has botched the land part of the game from the start. To be fair, non-instanced land that can be used to produce resources is a bitch to manage in a game, I get that, but every single way to screw it up, Trion screwed it up.
I agree that this issue should not have happened in the first place, but once it did a rollback was about the only thing they could have done. Where I disagree is that all of the technical debacles that have happened with Archeage are Trion's direct fault. They're still to blame, but not directly at fault.
Ok that's going to take some explaining. Trion doesn't get to touch one single bit of the game code, that's all in the hands of XL Games, so any fuckups can be laid only at their feet. Trion taking the heat this time and saying it was a problem with Glyph, a front end that has worked swimmingly for me recently with both Rift and Trove, I feel is bit disingenuous as I feel once again the true culprit is due to XL Games handling of said game code.
Now why did I say that Trion is still to blame? Well because they are the ones that made this fucked up deal where they publish, and take the shit, for this game but have zero hands on control of how Archeage is manipulated. XL Games seem to have stepped on their own dicks every time quality control has mattered, yet due to this foolish laissez-faire publishing deal its always Trion that gets stuck with the shit end of the stick.
I sincerely hope Trion is making a mint off this deal as it seems to be unfairly turning their reputation to utter shit.
I understand your point, XL might be as culpable or more culpable than Trion, but Trion is who the Western players deal with, and Trion really refused to acknowledge the hackers who were selling land to players.
It seems some houses handed out at PAX that could be dropped straight away ended up on Ebay or some such too, don't think Trion has addressed that with any bans, either. So the pattern continues.
I don't know who is the bigger whale hunting liar: Trion or XL, or maybe it's a tie, but I want nothing to do with either company.
I'm mostly peeved because I can see how great AA would have been, if only greed and carelessness hadn't ruined it.
I am convinced there is only one way to eliminate these grave evils, namely through the establishment of a socialist economy, accompanied by an educational system which would be oriented toward social goals.
Comments
But their handling of the launched version was so unlike the alpha experience, thats the real reason I now eschew all of their titles.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Of those companies, with the exception of Trion, the ones I know outsource only do it for basic support such as "where do I download the game" or "how do I set up a sub?". Nearly all large studios have in house escalation support or full in house support, its more expensive per contact, but it prevent repeat contacts which is a HUGE deal for MMO support. For example, EA and Blizards are in Ireland, Squenix is in the outskirts of London, NC Soft is in Austin I think, Daybreak not sure where they are now, when it was SOE they were in Austin (when they were partnered with Prosieben they had one in Berlin too). These are all in house support too
Trion I am not sure about I know they used to have a site in austin but not sure any more.
Just wanted to point out that the basic argument there was wrong.
Also Perfect world has in house support too, based in Amsterdam.
Quick bit of googling for their careers page would tell you that much
I played like I wanted and paid what was asked.
I had a GREAT TIME!
No Lies!
One of the best gaming experiences ive had in a long time.
But then the end of the month came and I checked my receipt.Just over $100.
Now thats kind of expensive, even for a great game. But looking through my steam library, considering I usually spend that much anyhow($15-$120 a month) it wasn't that bad. I mean sometimes I simply play games that I have had a long time for the month and I play them free because I own them and what they are asking is for my top spending every month. But they let me dip all the way down to what... $10 to keep the house? I guess thats not really all that bad.
But that is saying $60 is the right price for a new 3xA release... and that is saying a lot!
With all this I will say when I checked the bill and it said $100 I was flabbergasted! I quit immediately and never returned. Let a group of homes fall and simply uninstalled. looking back... ehhh, maybe just maybe I was a little harsh after spending $120 a month for 2 titles that I spent less then 30 hours on each..
Meh...
Right now i have played Ark surv Evolved, 7days2Die, Life is Feudal, Mad Max<--completed in less than a week as casual play and am just jumping from 1 quick game to another (whatever interests me for that minute).
They are the new SOE, on steroids. On top of everything, their policy to only suspend hackers/cheaters, rather than perma-ban them, well, that was the cherry on top.
I don't trust them, at all. Some of the games are decent, the company is not, which is always a shame.
Want to know more about GW2 and why there is so much buzz? Start here: Guild Wars 2 Mass Info for the Uninitiated
Trion has botched the land part of the game from the start. To be fair, non-instanced land that can be used to produce resources is a bitch to manage in a game, I get that, but every single way to screw it up, Trion screwed it up.
I am convinced there is only one way to eliminate these grave evils, namely through the establishment of a socialist economy, accompanied by an educational system which would be oriented toward social goals.
~Albert Einstein
It seems some houses handed out at PAX that could be dropped straight away ended up on Ebay or some such too, don't think Trion has addressed that with any bans, either. So the pattern continues.
I don't know who is the bigger whale hunting liar: Trion or XL, or maybe it's a tie, but I want nothing to do with either company.
I'm mostly peeved because I can see how great AA would have been, if only greed and carelessness hadn't ruined it.
I am convinced there is only one way to eliminate these grave evils, namely through the establishment of a socialist economy, accompanied by an educational system which would be oriented toward social goals.
~Albert Einstein