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I'm starting to see why Sony has sold off SoE to Daybreak games.
The ability of this company to manage even the most basic things is non-existent.
They launched a newer "classic" server (I don't play classic, I just play regular EQ from time to time).
They didn't anticipate that many players would multibox, they launched a single server with too low capacity.
Even though the server starts at lvl 1, for some miraculous reason, people were granted a lvl 50 character.
They broke several more things.
2 days after official launch, they still didn't have their server in order, they were still wiping the server, throwing people off the server, rerolling characters.
Now they are into the third day, and people are still cancelling accounts.
They are not offering reimbursements for players (it's $15 a month, which people had to pay prior to being able to play).
So people are forced to chargeback through VISA.
I have seen several companies who didn't know what they were doing, this easily beats them all.