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EQ2 customer support revised

NadiaNadia Member UncommonPosts: 11,798

[EQ2] Cases where Game Masters will not intervene

http://help.soe.com/app/answers/detail/a_id/37731

Game Masters are available to assist with errors with the game and/or servers (such as crashes/rollbacks, zone down, etc)

Game Masters will not be able to intervene with simple gameplay errors. Gameplay errors should be resolved by further gameplay and players should use in-game means to address these errors.

Some examples of situations where Game Masters will not intervene:

  • Deleted items: Please reacquire any deleted items through gameplay.
  • Accidentally sold items: Buy the item back from a vendor. If it cannot be bought back, reacquire the item through gameplay.
  • Accidentally bought items: Sell the unintended item back to the vendor (not all items can be sold back unfortunately) and purchase the intended item.
  • Misloots: The Game Masters will not move items that were looted by accident or sent/traded to an unintended character.
  • Accidental item modification (transmutes, adornments, gems, etc): There are in-game means to correct this issue which the player should explore.
  • Renaming: The Game Masters will not change a character's first name, surname, or guild name upon request. Name change potions are available on the marketplace.
  • Guild Administration: The Game Masters will not administrate a guild or intervene in guild management affairs in any way. If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.
  • Deleted characters: There are various mechanics in place to assure that characters are not deleted by accident.   Let's be careful out there.  Deleted characters will not be restored. Feel free to re-roll a new character.

 

related commentary

http://eq2wire.com/2015/03/04/daybreak-customer-service-making-tough-choices-on-what-theyll-fix/

Comments

  • MendelMendel Member EpicPosts: 3,058
    Peculiar.  I was under the impression that they already did that (in EQ1, anyway).

    Logic, my dear, merely enables one to be wrong with great authority.

  • waynejr2waynejr2 Member EpicPosts: 7,768
    Originally posted by Nadia

    [EQ2] Cases where Game Masters will not intervene

    http://help.soe.com/app/answers/detail/a_id/37731

    Game Masters are available to assist with errors with the game and/or servers (such as crashes/rollbacks, zone down, etc)

    Game Masters will not be able to intervene with simple gameplay errors. Gameplay errors should be resolved by further gameplay and players should use in-game means to address these errors.

    Some examples of situations where Game Masters will not intervene:

    • Deleted items: Please reacquire any deleted items through gameplay.
    • Accidentally sold items: Buy the item back from a vendor. If it cannot be bought back, reacquire the item through gameplay.
    • Accidentally bought items: Sell the unintended item back to the vendor (not all items can be sold back unfortunately) and purchase the intended item.
    • Misloots: The Game Masters will not move items that were looted by accident or sent/traded to an unintended character.
    • Accidental item modification (transmutes, adornments, gems, etc): There are in-game means to correct this issue which the player should explore.
    • Renaming: The Game Masters will not change a character's first name, surname, or guild name upon request. Name change potions are available on the marketplace.
    • Guild Administration: The Game Masters will not administrate a guild or intervene in guild management affairs in any way. If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.
    • Deleted characters: There are various mechanics in place to assure that characters are not deleted by accident.   Let's be careful out there.  Deleted characters will not be restored. Feel free to re-roll a new character.

     

    related commentary

    http://eq2wire.com/2015/03/04/daybreak-customer-service-making-tough-choices-on-what-theyll-fix/

    I /salute EQ2 for that.  Players don't need to be coddled.

    http://www.youhaventlived.com/qblog/2010/QBlog190810A.html  

    Epic Music:   https://www.youtube.com/watch?v=vAigCvelkhQ&list=PLo9FRw1AkDuQLEz7Gvvaz3ideB2NpFtT1

    https://archive.org/details/softwarelibrary_msdos?&sort=-downloads&page=1

    Kyleran:  "Now there's the real trick, learning to accept and enjoy a game for what it offers rather than pass on what might be a great playing experience because it lacks a few features you prefer."

    John Henry Newman: "A man would do nothing if he waited until he could do it so well that no one could find fault."

    FreddyNoNose:  "A good game needs no defense; a bad game has no defense." "Easily digested content is just as easily forgotten."

    LacedOpium: "So the question that begs to be asked is, if you are not interested in the game mechanics that define the MMORPG genre, then why are you playing an MMORPG?"




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