Home › Game Forums › ArcheAge
Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
Trion has a 20% sale but the 10% Founders benefit is too hard to implement!
Kangaroomouse
Member Posts: 394
in ArcheAge
Trion just started a Black Friday Sale with everything in the cash shop 20% off yet they still have not given the Founders their 10% off that was promised in the initial Founder package sales.
I thought they said it is impossible to implement a 10% discount?
----
This company lies and deceives their customers on a daily basis. I have no account and i never played outside the free open beta but someone needs to step up and report them to the trade commissions.
This discussion has been closed.
Comments
Then why the crusade, you regularly start threads bashing Trion/AA so would assume that somehow they seriously wronged you.
Heck, I paid the $150 founder pack and have yet to play since it went live, yet I don't begrudge them nearly has much as you appear to. You sure there isn't more to the story?
As to your OP, offering a 20% discount to everyone probably doesn't take much effort, (likely built in) as opposed to trying to identify specific accounts as "founders" (likely a flag not actually coded to the cash shop's account records) so it would be tougher to give founders a 10% discount unless XLGames codes it.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I am just reporting the news, don't shoot the messenger.
----
They have founders status in game so the in game shop knows about it too. If you are telling me that something like this is too complicated then god help them with the rest of the game.
check_founder_status(player, price) {
if player.status.founder == true then price = price * 0.9;
return price;
}
I am not sure if i have read it right... But as i understood it the problem was not as much technical but rather financial. Technical ofc it is not really much of a problem beyond coding a system for flags and then flagging the correct accounts to have said rebats (and i use the term "not much of a problem" loosely here. ) but finding the time and place in the budget to get this thing live (especially at this current time) is a very different matter.
Because you see every minute a coder work cost money and you only have so many coders. And there are always just x amount of money and y amount of time. It has to be spent on the current issues ranked by how serious they are and how much Trion can do them self.
So yes... they can apply a blanket sale on everything because it is easy,.. Can they flag specific accounts for a specific discount.. it would seem not. Is this an oversight.. Yes.. Are there bigger things to fix. Yeah you could say that.
I guess they could just give everyone a discount... But that would also piss people off.
And no i am not saying Trion is excused.. it is pretty pants on head stupid to not fix this long before release. Just that it is very easy to understand how this very issue came in to existence.
This have been a good conversation
So you are saying that adding new items to the cash shop and making sales promotions has a higher priority than fixing a trivial issue with the promised 10% for Founders? We both know that they blatantly lied and they keep lying about this.
----
Nothing personal but what i don't understand is how resigned today's gamer's must be to just take this at face value and shrug it off as a loss.
I would raise hell and at least charge back the amount.
You missed the point.
The system to put things in the store is in place... It is used for every Trion game. But it would seem that they do not have a system in place that let them flag specific accounts (within ArchAge) for a constant discount. To put such a thing in call to use both UI and Database coding.
Adding stuff to the store costs nothing(per se) as the code is in place.
Do you see the difference?
This have been a good conversation
I see now where the disconnect is.
The store is in game, has nothing to do with Trion store on the webpage. It's XL Games that has to implement it and Trion has to push XL Games to do it as they promised it to their Founders.
Trion has on multiple occasions said that they need to contact XL Games to get a build of the server/client if they change anything in the cash shop. I am too lazy to link the quotes but you can find them easy.
Yeah... Pretty much.
I guess a temporary solution would be to build a web interface and each month email every founder a special one time use discount code (and have them contacting support if they need more for some reason) but that would still be vostly but at least would work with the systems Trion have in place.
In essence this entire problem stems from the very common problem of "we have time to fix that later"... After all i am pretty sure the bugs and exploits have tossed any kind of time table out the window. So anything that they had intended to get fixed during the soft launch period has just been pushed back.. and back again.
It sounds a lot more plausible then them "screwing over" their customers... early adopter customers even...
This have been a good conversation
Then how do they send cash shop items to an in game account? The cash shop records need to be tied to the specific in game accounts via some unique identifier. Pulling a record set of founders is simple enough and tying them to a cash shop account "should be" straightforward. But, to your point.. running a global discount is probably built in. Running a discount for a sub set of user accounts is probably not.. and they don't have either A) the bandwidth or
the ability/know-how to implement such a change. Also, the risk might be too great at this time to make a big code change to the cash shop application.
Even if that was true it would not change the fact that they have not given the founders what was promised which is a breach of contract, it's bad business and borderline scam.
----
“Facts do not cease to exist because they are ignored.” - Aldous Huxley,
What is not accurate about my OP? Stop accusing people of lying.
Trion's stopped banning people it seems, cheaters or not. Best way for them to make money in a game they care absolutely nothing about is to keep the exploiters in the game. Nothing surprises me about them any more.
edit: wrong Trion thread, but may as well be here.
Putting things on sale on cash shop is easy - just change the item's price.
Having the cash shop to use different prices for different customers is something the requires new mechanics to be coded to the system, and Trion has decided to not to code them after advertising and selling that feature.
It seems there is only one side of the story each time you arrive but I got something new for you to spin, here it is:
I don't think it's lying he's accusing you off ...but you can twist it any way you want I guess
Seems very good at twisting things.
Is it funny or sad that everyone is jumping on the op?
This game is on par with Mortal Online in terms of incompetence and corruption.
With the same kind of denial coming from its fans.
The difference is that by the end of the year CEO of Trion will get a big bonus for Christmas because he managed to reel in so much money with pre sale bundles.
So Trion promising 10% for patrons and not delivering is XL's issue. Alright.
Good that yours isn't. Ha Ha.
Yeah that was pretty good.
I have no love for AA, but most of you don't seem to realize (or absorb) is that something like this which targets founders only needs to be done by the Developers of the game (XLGames), not the publisher (Trion).
Tired of seeing so much hate for the publisher regarding this game.
Whats the point of this thread?
Didnt Trion "correct" that issue giving 10% of the credits spend to founders at some point?
embient... i think i explained this on page one.... Having control over the store and having the time and money to code a new system for said store is not the same thing.
Trion and XL sort of have bigger issues to deal with (as to WHY that is and who is to blame i do not really care) and such a minor issue as founders discount (something that can always be reimbursed later) i think end up on te bottom of the list compared to a exploit that let people in essence steal from the company (duping a RMT currency is perhaps not theft per se but it does cut in to the earnings) or issues that keep people from playing the game properly.
Yes it is kind of stupid that they end up in this situation but going back to the OP about the founders discount contra the current sale... You have to be really shut in if you can not figure out how they can have one but not the other.
This have been a good conversation
While you are in a way right of course , they should honour their agreement... They also sold a game with that cash-shop... And getting that to work sort of take priority. Getting on top of a exploit that give people free RTM currency also take priority...
So if we look at it from a more logical and not emotional point of view you are of course wrong... Applying said 10% discount is in reality inconsequential as this can be done retroactively. In fact... It might be easier to create a simple list of accunts that should have the rebate and have a CSR do it manually each month.
But compared to the other problems the game has.. this is by the actual letter of the words "of no real concern" until the game actually works as advertised.
Also i like to point out that i am not defending Trion or XL... This is a cluster*bleep* of rarely seen proportions... I am just pointing out that even a simpleton should be able to see why they have a sale but not the "founders discount". It is not rocket science exactly.
This have been a good conversation
nope they didn't, tehy changed it to give 10% to any founder who bough credits after launch, with is not the same, if they did send 10% of teh credit spend that would be the same but not the case, so unless youa re stupid enough to spend even more money on it you will never see that 10%.
DMKano talking about agendas is funny lol , and from someone who says don't work there you looks like you know pretty well how people in trion is paid.
now the shitstorm its the forums now because the bear in teh CS is pretty nice lol, trion is removing everything in the game who could offer progression, faster mounts who was supose to be in game for free as long you played was "normalized" so tehy would never be better then the CS ones, same for the gliders only reason i'm still playing is my patron, after it expire I will leave
So it would seem...
Ok let me see if i can lay this out for you in a manner that you can understand.
There is a inherent order to how things like this works.
A small (as in affecting very few customers) issue that can (and i guess will) be rectified or else wise solved by a simple refund is much farther down on the list of things they need to fix compared to the other game breaking issues they have had. They also made recompense in the form of the 10% refund on currency spent. That does for the moment put them outside of the reach of said law you mentioned as they have done everything they need (again.. for now) seeing as they have more pressing matters to attend to in order to be able to deliver a working product...
What part is it you have a hard time grasping.... I´l be extra clear....
The... Game... Is... Such... A... Mess... That... The... 10%... Issue... Is... IRRELEVANT... If they do not get the other things fixed angry customers will be their least problem... They will have to deal with angry investors and owners... Not to mention that it opens up for a actual call to action due to delivering a faulty product.
In the light of that novbody really gives a *bleep* if a (relativly speaking) handful of players did not get their discount. How hard is that to understand...
You are talking about buying a car that at delivery lacked a transmission and half the electric wires and then complaining because it does not have a cupholder and that the stereo is broken... Annoying yes.. but in the grand scheme of things with out impact.
This have been a good conversation