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Banned for hacking, even though I didn't hack.
ebm2010
Member UncommonPosts: 5
dd
Post edited by ebm2010 on
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ebm2010
Member UncommonPosts: 5
dd
Comments
MAGA
Citizen: Preach your filth elsewhere!
Your topic title says you were banned for hacking, but your post states that you don't know why you were banned. I'm not understanding the situation. It's not worth pointing out that you had arm surgery either. It's irrelevant to anything game-related. Did you bother checking your email for a reason why you were banned? When I got forum banned it was pretty descriptive, so I find it hard to believe that you didn't get that email, and you can certainly check for it one-handed or ask a family member to.
The simplest scenario I can piece together from that mess you call a post is that you were not playing for an extended period of time, someone probably hacked your account and used it for bad activities in game while you weren't using it yourself to notice, and you can't clearly state your case to a Customer Service Agent to appeal the ban.
It's a bummer to get hacked and lose access to something you like, but in this case it being SWTOR they probably did you a favor in the long run.
I'd just keep pressing. WoW is actually really adept at handling these issues. I've had similar issues with other games, but always got them resolved. GW2 was pretty much a nightmare because I didn't have my original serial number when I attempted to recover my account. SWTOR once (during beta) wanted to authenticate my identity by me faxing a copy of my drivers license, lol. Ummmmmmmmmmm, yeaaaaaaaah, no! However, once they sorted out their support, it was much easier.
The issue is probably due to the security measures in place. It's not trivial to crack into SWTOR. Unfortunately, this usually means that they'll take a harder line with violations, too. If you've had no previous violations, I'd bring that up. Also, I'd encourage them to look up the IPs that were accessing your account. If they're coming from different providers, or different countries, then maybe they could be more logical. Maybe just have you change your security info.
Crazkanuk
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