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rubydragon5
Member UncommonPosts: 693
Since for some reason I cannot post on the wildstar forums im hoping someone from carbine here will read this.
I had a account since 2012 on wildstar site and I a few months ago used a guest pass, the time expired and I just bought the game but it won't let me enter the serial code and its telling me mt account was suspended when I clicked login to game.
I couldnt even interact with the in game world when i was using the guest pass due to restrictions so im not sure how i could of possibly broken any rule whatsoever. I barely played it for 1 hour tbh.
I sent a ticket to support but been waiting on a rpely for a while now.
My support case number is 20110358
I could start a new account I guess with the serial code I bought but I had that account since 2012 with a very nice username.
If anyone has any info on why this could of happened or if carbine staff could help me I would be grateful
thanks
Comments
Hello xxxxxxxx,
I have reviewed the details of the past actions on your account. After careful consideration of the information available to us (including your appeal), I am confident in the decision to terminate the account. Please keep in mind that WildStar is a global game with standards of behavior that must be upheld.
You are welcome to submit additional questions, however, we do not want to give you the impression that anything you say or do will reverse or alter the decision to suspend your account.
Regards,
Jonard
WildStar Support Team
wtf.,.. i never even played for over 1 hour and didnt interact with anyone at all....
what kind of joke is this
Maybe someone got access to your account and pulled some shenanigans.
NCSoft's pretty quick with bringing down the banhammer.
My SWTOR referral link for those wanting to give the game a try. (Newbies get a welcome package while returning players get a few account upgrades to help with their preferred status.)
https://www.ashesofcreation.com/ref/Callaron/
they refused to tell me why im banned lol
Mardy (WildStar Player Support)
Oct 16 13:22
Hello, xxxxxx!
Your ticket has been forwarded to me because you do not agree with the previous decision to uphold the action on your account. As the Supervisor for the WildStar Support Team, it is my responsibility to make the final decision in these situations.
After thoroughly reviewing this incident, I have found no errors or inconsistencies in the reviews of your appeal requests nor was I able to find any errors in the decision to terminate the account.
Though we regret having to take these types of actions, we believe it is in the best interest of our service and our community that the account remains permanently closed due to the previously indicated rules violations.
At this time, I must also respectfully inform you that any further questions regarding the account termination may be closed without response.
Regards,
Mardy
WildStar Support Team
Red doesn't equal blue here... Me thinks there is more to the story. The plot thickens!!!
Red does equal blue. If a cop pulled you over and said, you did something wrong but im not going to tell you what it is, you would be annoyed. Also, here is a ticket, which also doesnt tell you what you did wrong. heh
OR, just maybe, the account was hacked and this "previously indicated" message is sitting in another email-box. Watson! Bring my hat old chap!
Given Wildstar's population woes it seems pretty odd that they would ban an account for no reason.
Having said that. however, it's even more odd that they wouldn't include a simple reason as to why the account was banned especially since "Mr. Final Decision" said it was "thoroughly" reviewed. He can't include a single word response; spamming, griefing. RMTing, etc.?
Terrible customer service.
I think that probably the Wildstar GMs are busy and underpaid and uninclined to investigate matters more fully. So it is not at all unsurprising that they would not want to investigate matters more fully.
To those saying, "The OP must have done something wrong..." get real. You haven't gotten in the mindset of an appeals GM who has 1000x cases they hvae to resolve before logging for the day. They just want to reduce their queue to managaeable proportions and go home for the weekend.
Update: account has been unbanned, it seems I was hacked through my email address
there security team rechecked it.
Grats!
PS: I don't play WS any more.
Quit myself but good to to hear it's sorted out, Nc costumer service can be a nightmare in cases like this i had to find that out myself.
I highly doubt you will last long in this game (hardly anyoone does these days) but have fun while it lasts.
___________________
Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien
http://www.penny-arcade.com/comic/2006/12/13/