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I was going to try to jump back into this game, so I downloaded it, put in my old details and was told my account had been locked. I then sent through all of the requested details to customer services and was told the information was inadequate to prove it was my account. There was nothing more that I could possibly provide them short of turning up at their offices with my passport.
So I decided that I would go for a fresh start and created a new account. When I tried to log in with it I was told that for security reasons I had to change my password. I did so and tried to log in again and the same thing happened. I changed my password several times and then was told I had changed it too often and the function was locked for 24 hours.
I then uninstalled the game.
Well done SOE.