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So apparantly they now ban people 'for pending investigation'. No one will provide you with any additional information, and support will just repat the same thing over and over again and close the ticket. If you are lucky to get a reply that is. You are better off with a private server, at least if I played such server I would not be hoping to get a decent service and would expect such behavior.
Oh well, lesson learned I guess. At least now I can stop making excuses for them and will actually see what 3.0 is all about