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I went to purchase the lifetime sub to TSW, and my CC got declined. I contacted the live support, and they recommended I try updating my CC information. I tried that and kept getting an error. They failed to give me a resolution and ultimately said "wait 24 hours and try again" as if that would change anything.
I called my CC company and they said they declined my payment but I could authorize it, so I did, but TSW still showed as declined.
So this time I sent a ticket since I learned live support was useless. I titled my ticket "Failed Payment" but explain that I called my CC company and resolved the situation, but wondered why it still said failed on my TSW account info.
A day and a half later I receive a response saying my payment was declined and I need to contact my CC company. WTF DID THAT, DID THEY EVEN READ MY TICKET? Obviously not.
So I call my CC company again, and they explain I just need to attempt the purchase again. So I do, it it works.
Conclusion: My CC company knows more about Funcoms systems than they do.
I actually regret giving them any money at all, but I really like the game, just not their fail support. I wish I could write my check to Ragnor himself