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CM Blackvelvet from Gameforge... pretty impressed I must say :)

VesaviusVesavius Member RarePosts: 7,908
in Aion

Lets have some positivity for a change and give kudos to a guy/girl doing it right.

 

 

After making use of their feedback/ suggestion email addy I expected to hear nothing more, and tbh I wouldnt have cried too loudly about it if I hadn't. I wasn't on a crusade or anything and it was more passing thoughts then demands, but...

I did get a reply. And a personal nicely written one at that.

 

"Greetings Vesavius,



I apologize for the late reply.

First of all: Happy New Year! I hope you had a good start into 2012... /etc"



 

Now I know this won't rock the world of many as a thread,and thats fine, but It just struck me as a good thing and a good indicator of the how the CMs are approaching this from Gameforge. It actually gives me more confidence in the change over.

 

Comments

  • VesaviusVesavius Member RarePosts: 7,908

    Originally posted by Kuraphimaru

    now send another ticket under different email and see if you get the exact same greeting line :)

     

    hehe nah. I hear what your saying, but the reply was actually very human, talking about my comments and how they worked with regards to lore etc.

    I am very cyncial about customer service as well in general, thats why this was noted enough to comment on it here, but I also think we should give dues when companies do well.

    Communicating with the playerbase on a personal level is doing well imo.

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