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As I've never played SB before I decided to give it a go using their 15 day trial, Ive encountered many strange and frustrating things. From the main shadowbane webpage theres no links to any official forums, the support link they do have takes you to an area where you can ask a question but you can only do so if you have an ACTIVE SB account.
After downloading the 660mb client and then installing and immediately having to patch another 400 odd Mb I find out that you can only create a SB account if you live in the US/Canada. Further digging around reveals that Germany and Europe also have trial offers for SB. Being in Australia Ive found that theres no support for any trial here(that I know of), using google I found the url to the official ubisoft forums, once there the account I had created did not give me the privileges to post or reply, too bad if youre trying to find info on how to activate an account
Through more digging I found that the official Australian supplier/distributor url is http://shadowbane.en-tranz.com/index.php, this link does not work Ive tried for 2 days. Im suspecting that its been down for some time and will never return. I also found a Malaysian SB site but the first thing they said on the main page was theyll be closing down all their SB servers as from 31st July because its no longer financially viable.
After that I contacted ubisoft at their main global page using the online form but got a message saying they do not support Shadowbane from this site and Ill need to go back to the main SB page for support (but I cannot because you need an active SB account to do so). So where does this leave me? Up shit creek.
I then decided to create a trial US account giving them my correct CC details and name but faked the Country/State/ZIP to allow me to register.
Yay I have a working SB account! The fun doesnt stop there though.
I managed to log on to the char creation screen played with that a bit but then needed to retire for bed, Id check it out the next day (today).
Now whenever I try to log in I get a The Server is Busy message and will not let me proceed, running searches on the official sb forums briefly showed people asking about it but as soon as they were posted a few moments later they mysteriously disappear! A moderator is deleting any posts relating to the servers not letting you log in as they get posted. Theres no support or technical section on the forums either.
So what the hell is going on I ask, has it always been like this with SB? Ive never encountered an MMORPG so difficult to start playing before and such a total lack of support.