When creating an account you do not receive a game key. The key is automatically attached to the account for you. Upon completion of the account set up, all you need to do is log into the game.
Can I upgrade the free account with the AO expansions?
Yes, you may upgrade the free account at any time. However, once you upgrade your account with any of the three expansions, the free promotion will end and your account will be charged as though it was a normal account. The charges will immediately be applied to the account.
Please be careful when upgrading accounts. If you accidentally upgrade a free account, we will NOT reimburse the charge or revert the account back to free status.
When trying to create a character, it wont let me choose a name or finish character creation. What is wrong?
This is most likely the result of having a firewall running. If you currently have a firewall up you will need to either disable it, or make sure the following ports are open:
80 7012 7013 7500-7504
You can open the ports from the firewall options menu.
I keep getting a Could not find valid dimension error when trying to log in.
Possible firewall issue. Please refer to previous solution.
Am I able to access the forums with me free AO trial?
Yes, all new players have access to our forums and can read the posts. However, access has been limited to read only. Only paid AO accounts are given access for posting. If you need to post a question or comment, we suggest visiting one of the fan sites. The links for these sites can be found on our home page at
Whenever I try to create an account, the system kicks me back to account creation.
There are a couple of reasons you may be experiencing this problem. The most common is browser security. Check and make sure that your web browser security is not set to HIGH and also make sure that you have cookies enabled.
Also, it is not possible to create an account if you try doing so through an open Hotmail window. You cannot access and change account information through an open Hotmail email because of how they configure their system. Please access the account directly from your browser or the log in screen and then perform the action. It will work then. Sorry for the confusion.
When I try to access the game, I get a log-in error.
If you are trying enter the game and the handler is giving you an error message about processing your character log in, then more than likely it is a traffic issue. Occasionally the log-in server will get overwhelmed due to heavy traffic. If this happens, simply log out, wait a few minutes, and then try and log in again.
The game never seems to stop patching.
If your game continues to patch even after your client has reached the current version, what you need to do is delete the Patch Folder and then run the aorepair.exe program (link below). After that, simply restart patching.
When you double-click 'Setup.exe' you'll get a message that reads, 'Please run the file named Install.exe.' You'll find the Install.exe file in the same folder as the Setup.exe file. Double-click Install.exe to begin the installation.
As soon as the installation begins, you'll get a message that reads, 'Please insert disk 1 that contains the file data2.cab.' Simply browse to the folder where the downloaded files are located; for example, if the game-files you downloaded are in a folder called 'AOInstall15.7.3_EP0_live_nointro', browse to that folder and select it when asked for data2.cab.
If you run Install.exe and a window pops up containing command-line parameters, OR if you get the setup for a program other than Anarchy Online (e.g., video drivers), start the installation from a command prompt. Go to Start > Run, type 'cmd' and click 'OK'. Use the 'cd' command to change to the directory containing the Anarchy Online installation files. Type the following and press 'Enter': setup.exe install
Comments
**Please Read**
received no game key upon set up.
When creating an account you do not receive a game key. The key is
automatically attached to the account for you. Upon completion of the
account set up, all you need to do is log into the game.
Can I upgrade the free account with the AO expansions?
Yes, you may upgrade the free account at any time. However, once you
upgrade your account with any of the three expansions, the free promotion
will end and your account will be charged as though it was a normal
account. The charges will immediately be applied to the account.
Please be careful when upgrading accounts. If you accidentally upgrade
a free account, we will NOT reimburse the charge or revert the account
back to free status.
When trying to create a character, it wont let me choose a name or
finish character creation. What is wrong?
This is most likely the result of having a firewall running. If you
currently have a firewall up you will need to either disable it, or make
sure the following ports are open:
80 7012 7013 7500-7504
You can open the ports from the firewall options menu.
I keep getting a Could not find valid dimension error when trying to
log in.
Possible firewall issue. Please refer to previous solution.
Am I able to access the forums with me free AO trial?
Yes, all new players have access to our forums and can read the posts.
However, access has been limited to read only. Only paid AO accounts
are given access for posting. If you need to post a question or comment,
we suggest visiting one of the fan sites. The links for these sites can
be found on our home page at
http://www.anarchy-online.com/content/community/links/
Whenever I try to create an account, the system kicks me back to
account creation.
There are a couple of reasons you may be experiencing this problem. The
most common is browser security. Check and make sure that your web
browser security is not set to HIGH and also make sure that you have
cookies enabled.
Also, it is not possible to create an account if you try doing so
through an open Hotmail window. You cannot access and change account
information through an open Hotmail email because of how they configure their
system. Please access the account directly from your browser or the log
in screen and then perform the action. It will work then. Sorry for the
confusion.
When I try to access the game, I get a log-in error.
If you are trying enter the game and the handler is giving you an error
message about processing your character log in, then more than likely
it is a traffic issue. Occasionally the log-in server will get
overwhelmed due to heavy traffic. If this happens, simply log out, wait a few
minutes, and then try and log in again.
The game never seems to stop patching.
If your game continues to patch even after your client has reached the
current version, what you need to do is delete the Patch Folder and
then run the aorepair.exe program (link below). After that, simply restart
patching.
ftp://download.anarchy-online.com/patches/aorepair.exe
Download Issues
If you're downloading via BitTorrent and the download is going very
slow, check the following page for suggestions on how to speed-up the
download: http://btfaq.com/serve/cache/38.html. If you're behind a
firewall or cable/DSL router, see this page:
http://btfaq.com/serve/cache/25.html.
If you continue to have trouble with BitTorrent or just wish to not use
it, you may download Anarchy Online directly from one of these
locations:
http://dlx.gamespot.com/pc/anarchyonline/moreinfo_6115450.html
http://www.fileplanet.com/files/110000/113407.shtml
http://http.ao-alien-invasion.gamigo.de/anarchy_online/ao/AOInstall15.7.3_EP0_live_nointro.zip
Install Issues
When you double-click 'Setup.exe' you'll get a message that reads,
'Please run the file named Install.exe.' You'll find the Install.exe file
in the same folder as the Setup.exe file. Double-click Install.exe to
begin the installation.
As soon as the installation begins, you'll get a message that reads,
'Please insert disk 1 that contains the file data2.cab.' Simply browse
to the folder where the downloaded files are located; for example, if
the game-files you downloaded are in a folder called
'AOInstall15.7.3_EP0_live_nointro', browse to that folder and select it when asked for
data2.cab.
If you run Install.exe and a window pops up containing command-line
parameters, OR if you get the setup for a program other than Anarchy
Online (e.g., video drivers), start the installation from a command prompt.
Go to Start > Run, type 'cmd' and click 'OK'. Use the 'cd' command to
change to the directory containing the Anarchy Online installation
files. Type the following and press 'Enter': setup.exe
install
-In memory of Laura "Taera" Genender. Passed away on Aug/13/08-
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