It looks like you're new here. If you want to get involved, click one of these buttons!
I think we all can agree SOE does not care or even really looks. At least that is how it looks to us.
But who does care and actively tries to see what they can do to accommodate the fans of mmo's, and of the mmo that they are working on.
I think it really is important that this attitude comes from the company heads. The teams that actually work on the game have very little they can do if they are not allowed to, either because of philosophy or time and budget constraints.
The testing philosophy is important! Are there any companies that really make time to test and listen to us as fans?