At least they admit the GM was out of line...
(Note the thread about the siege can be found here: http://www.mmorpg.com/discussion2.cfm/thread/298106/GM-interferes-with-player-siege.html It was closed due to fighting that developed in the thread. Please note that this thread is in relation to the new information [Company Apology] so please no arguing over the actual siege and let's keep this one clean so it doesn't have to be closed)
PLEASE DO NOT POST ENTIRE PAGES OR LARGE PORTIONS OF A PAGE INTO A THREAD. EVERYONE CAN CLICK A LINK.
OK.. since we can no longer copy single posts... here is the key excerpt:
Let me start the apology by first saying that while the decisions the GM took were obviously wrong, he acted out of his best interest and had no intention of interrupting. It became apparant to us that the communication between the people ultimately in charge and the GM team caused both the intervention with the gate, as well as the ad-hoc-rule regarding the use of sledgehammers. It is not the job of the GM team to set up rules in the game, much less a sandbox, but to enforce them. A critical error in the internal communication lead to the GM acting like he did - but the fault for that is ultimately on the end of the people in charge. Setting up artificial rules in a sandbox disallowing the usage of a specific weapon or something similar is extremely counter productive. It is our job as developers to ensure that the mechanics work as intended.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
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