My account got hacked, a few weeks ago. It isn't used, so it's not important. Changed the email (lucky me had a spare floating around) and my password. Haven't bothered to retrieve it or try and don't know how it happened. I never downloaded an add on or anything else. There's nothing on my system. You work it out. Yes, my system is secured.
I suppose it's still my fault to the fan's of WoW. I never gave away my Bnet email either. It'll still be my fault. Ah well, I can live with that. Good day to you.
Your system is as secure as you can make it and nothing more. Beyond that you cannot make any claims that you are incapable of having a security flaw in your computer or invulnerable to attacks.
Next month when your operating system downloads a security update, it will be addressing a security flaw you have on your computer right now. A security flaw you don't even know about and is wide open to attack right now. The update your virus scanner downloads tomorrow will be addressing a virus that is already running around the internet and one that your scanner will not detect today. Keep in mind there are also java attacks, flash attacks, browser attacks and countless other programs and systems that all have vulnerabilities you don't know about.
You are fighting against paid professionals with years of experience at getting information and deceitful ways of covering their tracks.
So the first and only things these "master criminals" go for are Warcraft accounts? Do I even have to explain how ridiculous this sounds?
My account got hacked, a few weeks ago. It isn't used, so it's not important. Changed the email (lucky me had a spare floating around) and my password. Haven't bothered to retrieve it or try and don't know how it happened. I never downloaded an add on or anything else. There's nothing on my system. You work it out. Yes, my system is secured.
I suppose it's still my fault to the fan's of WoW. I never gave away my Bnet email either. It'll still be my fault. Ah well, I can live with that. Good day to you.
Your system is as secure as you can make it and nothing more. Beyond that you cannot make any claims that you are incapable of having a security flaw in your computer or invulnerable to attacks.
Next month when your operating system downloads a security update, it will be addressing a security flaw you have on your computer right now. A security flaw you don't even know about and is wide open to attack right now. The update your virus scanner downloads tomorrow will be addressing a virus that is already running around the internet and one that your scanner will not detect today. Keep in mind there are also java attacks, flash attacks, browser attacks and countless other programs and systems that all have vulnerabilities you don't know about.
You are fighting against paid professionals with years of experience at getting information and deceitful ways of covering their tracks.
So the first and only things these "master criminals" go for are Warcraft accounts? Do I even have to explain how ridiculous this sounds?
that is not what he said.
i suggest you read it again.
That's exactly what he was implying; a compromised computer which is technically the fault of the user. The first poster mentioned he lost his account, nothing more.
I was hacked several times already. I'm done totaly.
They just want to force you to buy the authenticator.
What a stupid comment.
The solution OP is not to get hacked.
As much as I don't really like the "tone" of your comment, it's 100% valid.
I've been playing since CBT, never been hacked, not once. Never been hacked in any other game either for what that's worth.
At the end of the day, it's all about YOU and no one else. That's something we all have to accept.
It's simply not true for the non-retarded account owner. In the transition to battlenet accounts being mandatory, thousands of people saw their accounts compromised, including 2 year + inactives as I mentioned previously. There's no way a compromised account would be sat on for 2-3 years as the value and use of the character goes down drastically with each expansion.
It's sad that these people are so addicted they'll go to any length to defend this issue even when it was clearly a fault on the company's end.
I was hacked several times already. I'm done totaly.
They just want to force you to buy the authenticator.
What a stupid comment.
The solution OP is not to get hacked.
As much as I don't really like the "tone" of your comment, it's 100% valid.
I've been playing since CBT, never been hacked, not once. Never been hacked in any other game either for what that's worth.
At the end of the day, it's all about YOU and no one else. That's something we all have to accept.
Yeah, i play WOW and other four or five P2P titles just from yesterday, and i didn't ever heard about AV and internet security. What a lamer i am. I bow before you almighty geek!
I was hacked several times already. I'm done totaly.
They just want to force you to buy the authenticator.
What a stupid comment.
The solution OP is not to get hacked.
As much as I don't really like the "tone" of your comment, it's 100% valid.
I've been playing since CBT, never been hacked, not once. Never been hacked in any other game either for what that's worth.
At the end of the day, it's all about YOU and no one else. That's something we all have to accept.
It's simply not true for the non-retarded account owner. In the transition to battlenet accounts being mandatory, thousands of people saw their accounts compromised, including 2 year + inactives as I mentioned previously. There's no way a compromised account would be sat on for 2-3 years as the value and use of the character goes down drastically with each expansion.
It's sad that these people are so addicted they'll go to any length to defend this issue even when it was clearly a fault on the company's end.
Indeed.
"We got rid of the trinity." How'd you do that? "Now everyone can heal." Sounds like you just took the mechanic and spread it thin. "Well no, there's one class that can do it better than others." I see, so they're healers. "No. They're.." -mind asplode-
I was hacked several times already. I'm done totaly.
They just want to force you to buy the authenticator.
What a stupid comment.
The solution OP is not to get hacked.
As much as I don't really like the "tone" of your comment, it's 100% valid.
I've been playing since CBT, never been hacked, not once. Never been hacked in any other game either for what that's worth.
At the end of the day, it's all about YOU and no one else. That's something we all have to accept.
It's simply not true for the non-retarded account owner. In the transition to battlenet accounts being mandatory, thousands of people saw their accounts compromised, including 2 year + inactives as I mentioned previously. There's no way a compromised account would be sat on for 2-3 years as the value and use of the character goes down drastically with each expansion.
It's sad that these people are so addicted they'll go to any length to defend this issue even when it was clearly a fault on the company's end.
If the two year inactive thing is true I see no other possibility, unless you use the same password for everything, but like its been said this problem got way out of hand soon after the battlenet conversion. maybe its just coincidence, I do know a trial account that I paid for to become a regular account back when refer a freind first happened and i was trying to get my wife to play has already been linked to another battle.net account, so someone found the old account and stole it, those were on old computers, we've gotten completely new systems since that happened. so no key logger could have gotten the information.
It's not your wow acount is being hacked its your PC being hacked get anti virus software and stop going on bad websites... in my opnion they should charge 40 bucks to have your acount restored. get an authanticator to it cost nothing. they dont bother with hacking alloids or what ever its called becuase theres no money in that. i would be worried more about my bank acount than anything. Buy anti virus - everyone needs it ...
So the first and only things these "master criminals" go for are Warcraft accounts? Do I even have to explain how ridiculous this sounds?
Who said it was the first and only thing hackers go after. Maybe you just don't understand what a prime target the virtual market is.
Players are easily lured into exposing their information, because it is just a video game.
There is a lot of money involved. A very very large amount.
There is almost no risk of criminal prosecution
Without going any further can you see how that could be attractive to a hacker? Lots of money, large pool of vulnerable users and almost no risk of getting in trouble.
You probably think it is crazy to think that there are professional hackers breaking into millions of personal computers just to send spam out... AKA botnet.
I was hacked several times already. I'm done totaly.
They just want to force you to buy the authenticator.
What a stupid comment.
The solution OP is not to get hacked.
As much as I don't really like the "tone" of your comment, it's 100% valid.
I've been playing since CBT, never been hacked, not once. Never been hacked in any other game either for what that's worth.
At the end of the day, it's all about YOU and no one else. That's something we all have to accept.
It's simply not true for the non-retarded account owner. In the transition to battlenet accounts being mandatory, thousands of people saw their accounts compromised, including 2 year + inactives as I mentioned previously. There's no way a compromised account would be sat on for 2-3 years as the value and use of the character goes down drastically with each expansion.
It's sad that these people are so addicted they'll go to any length to defend this issue even when it was clearly a fault on the company's end.
This isn't a new problem for blizzard and predates the battle.net change for years. It is also not limited to blizzard and you can read nearly identical threads blaming ncsoft/aion for getting hacked or giving out their information.
In order for these claims to be true, there has to be such a large security flaw at these companies that spans multiple years uninterupted. Since only the company and the customer have the account information, the only other option is for the end user to have been involved in the loss of their account information and despite the compelling information you have presented so far, there is a long long fact filled history of end users being stupid or just unknowingly vulnerable.
To the OP if you read the support site they strongly suggest you do not call. Use the Support Site submission or for faster results use the Ingame help button. I did the ingame button and my gear was back in 2 days and my missing toons were back in about 2 weeks.
There were some problems my dual spec was gone had to buy it again.
Some F2P MMOs have a small keyboard map at the login screen, where the keys are either scrambled or the screen is on a different position at each login. So you can choose if you type in your account data via your physical keyboard or with your mouse clicking on the virtual keyboard, or mix it.
In my opinion while blizzard added another layer of security with the Authenticator, they put at least half a layer away by replacing Account name with email address. I would favourize a master account name for the Battle-net.
Originally posted by blackthornn I love all the "get an authenticator, it only costs you $X" crap. Show me another game that basically forces you to get additional security because the corporation heading the game doesn't have enough encryption and security to keep hackers out.....oh wait....right. Bliz has lost all my business as of the RealID bullshit.
Did you know there are several versions of the authenticator that are free? Blizzard can't keep players from being stupid and authenticators are being offered to help protect users from themselves.
If anything, more games should offer this level of security, because no matter how secure a company is there are customers that will be idiots with their account information. Those same idiots then turn around and blame the company when they get hacked.
This. The authenticator is a perfectly fine thing, and it helps protect those people that do not know how security works on the internet or what they should do to protect themselves.
Edit:
This is not to say that I think using your email for your global login for something like Battle.net is in any way a good idea.
"Gamers will no longer buy the argument that every MMO requires a subscription fee to offset server and bandwidth costs. It's not true you know it, and they know it." Jeff Strain, co-founder of ArenaNet, 2007
My account got hacked, a few weeks ago. It isn't used, so it's not important. Changed the email (lucky me had a spare floating around) and my password. Haven't bothered to retrieve it or try and don't know how it happened. I never downloaded an add on or anything else. There's nothing on my system. You work it out. Yes, my system is secured.
I suppose it's still my fault to the fan's of WoW. I never gave away my Bnet email either. It'll still be my fault. Ah well, I can live with that. Good day to you.
Your system is as secure as you can make it and nothing more. Beyond that you cannot make any claims that you are incapable of having a security flaw in your computer or invulnerable to attacks.
Next month when your operating system downloads a security update, it will be addressing a security flaw you have on your computer right now. A security flaw you don't even know about and is wide open to attack right now. The update your virus scanner downloads tomorrow will be addressing a virus that is already running around the internet and one that your scanner will not detect today. Keep in mind there are also java attacks, flash attacks, browser attacks and countless other programs and systems that all have vulnerabilities you don't know about.
You are fighting against paid professionals with years of experience at getting information and deceitful ways of covering their tracks.
So the first and only things these "master criminals" go for are Warcraft accounts? Do I even have to explain how ridiculous this sounds?
If you think about it, hacking WoW accounts is easy and risk-free. No one will file a police report and no paper trail is left. If you steal banking info or credit card info that becomes a federal offence that is actually pursued and can get you jail time.
The WoW client is a known entity and keylogging it is easy enough to get account info. You can mass spam your keylogger through phishing emails and security holes in ads or flash. No need to target individual users.
I can't log into my account anymore either the password on my battle net account has changed. I can't even log into the account manager to see whats going on.
I made a petition last week through the battle net web site but alas...no reply yet.
It's really to bad as I never had this problem before the battle net switch up thing.
had to put a stop payment on my CC two months ago as I was beilg billed after frezzing my accounts.
I love all the "get an authenticator, it only costs you $X" crap. Show me another game that basically forces you to get additional security because the corporation heading the game doesn't have enough encryption and security to keep hackers out.....oh wait....right.
Bliz has lost all my business as of the RealID bullshit.
No amount of encryption or security can prevent a User_Type=1D10T error, and that's the cause of just about every hack.
No one's hacking Blizzard's databases. They're hacking users computers, and the problem is sitting between the chair and the keyboard.
Do you not have an UP TO DATE firewall and anti-virus?
Do you download "warez"?
Do you get your email in HTML instead of plain ASCII, stripped of all links, graphics, fonts, and any other kind of content that can exploit security holes?
Do you not download and install patches as fast as they're released?
Do you use the same username/password on sites with much worse security than Blizzard (say... this one?), meaning hackers easily get the lists of users and logins and then spam them against WoW to see if they get a hit?
Do you let other people use your computer or log into your account from their computer?
Have you ever bought gold or used a power leveling service?
Answer "yes" to any of these, and you're the reason your account was hacked. Answer "no" and your account was still hacked? Then you're lying, or, perhaps, someone's been using your computer without your knowledge.
Things don't "just happen" on your computer. There are almost no true viruses anymore -- self replicating code. 99.99% of so-called "viruses" are trojans. They rely on YOU to execute them with admin privileges, or YOU to click on the link in the email that says "A friend sent you a greeting card!" or YOU to respond to the "Your account has been hacked, please click here to change your password!" emails. (And if you're that dumb, damn, I have something less than no pity for you. The word is "contempt".)
Very, very, very, rarely there will be short lived exploits which can sneak past up to date protection and do Bad Things. FAR more rarely than there are people who claim they "did nothing wrong" and still got hacked. So rarely that if you've been hacked, your main response should always be to try to figure out where YOU screwed up, and not waste time complaining Blizzard isn't doing enough to secure their servers. Until a story breaks showing their servers have been compromised -- and such a story will get out if it happens, never fear -- the fault is yours, so close to certainty that considering alternatives is like worrying about being killed by a meteorite. Can it happen? Sure. Is it worth worrying about? No.
Same thing happened to me but guess what try emailing them. Yes emailing will probably get you help a whole lot faster then calling by phone. It took about a week to get my account back to snuff and the greens I had were stat-less along with a few blues because any item which generates random stats upon looting cannot be fixed. Other then that my Blizz support responded very well.
Again try emailing them instead.
Games I've played/tried out:WAR, LOTRO, Tabula Rasa, AoC, EQ1, EQ2, WoW, Vangaurd, FFXI, D&DO, Lineage 2, Saga Of Ryzom, EvE Online, DAoC, Guild Wars,Star Wars Galaxies, Hell Gate London, Auto Assault, Grando Espada ( AKA SoTNW ), Archlord, CoV/H, Star Trek Online, APB, Champions Online, FFXIV, Rift Online, GW2.
It's is absolutely terrible how ignorant some of you are regarding methods of compromising your account. I particuarly love the "It's the LUA herp derp addons stoled my purplz". You are completely ignorant of the LUA programming language and the word "addon" should never cross your lips again until you do a little reading.
second, the terribles that think a multi-billion dollar company that banks on it's database is somehow compromised. Yes, a company that's very existence is tied to a networked database are the ones that don't understand internet security, not the brilliant users who chose "password" as their password. Hey, "god", that's a clever password, noone has ever picked that one. Why don't you look up "flash exploit" and "wow account" on google. Look at a few of the websites. Yes, blizzard must've lost control of it's database, because you've never been to curse, wowhead, or thotbott. The fault that blizzard has in this is making an email address your login name. That was pure idiocy on their part and they realize it, hence the authenticator.
First of all, to people who get hacked...If you get hacked, it is your fault. Period, end of story, there is no arguing it. Blizzard is not responsible for you keeping your computer clean of trojans and keyloggers, they can't baby sit you while you browse the internet or download and install stuff.
The conspiracy theorists who think Authenticators are a cash grab and Blizzard is responsible for your account getting hacked so you will be forced to buy one = me ROFLing at you, a lot. Get a grip. There are free versions of authenticators you can get, and ya the others are only six bucks big deal. Customer service takes A LOT of money to run, especially for a a company as big as Blizzard, six dollar authenticators are not gonna line their pockets with cash, people not getting hacked will. It is in Blizzard's best interest for you to not get hacked.
i got hacked a few months back. I got an email from Blizzard about some suspicious activity and found out that someone from a Alabama( think it was Alabama) IP Address logged into my account. They suggested I change my password which I did. Funny thing was the next day the hacker logged back in by requesting a password change again and now I'm locked out of my own account. I finally said screw it, wrote a letter about this to Blizzard to get it fixed because I couldn't get through on the phone and it took them 3 days to reply to my email. I've never been hacked in anyother game nor was I hacked before they merged with Battlenet. If all a Hacker needs to do to get into my account is request a password change than that's nuts.
Ended up cancelling since I didn't play much anyways. I would never give them my new payment information, who knows what else Hacker can do with their software.
There is no fullproof way to prevent from being hacked the man in the middle attack there is no defense against it even ban k atm's are ripped off this way.
i got hacked a few months back. I got an email from Blizzard about some suspicious activity and found out that someone from a Alabama( think it was Alabama) IP Address logged into my account. They suggested I change my password which I did. Funny thing was the next day the hacker logged back in by requesting a password change again and now I'm locked out of my own account. I finally said screw it, wrote a letter about this to Blizzard to get it fixed because I couldn't get through on the phone and it took them 3 days to reply to my email. I've never been hacked in anyother game nor was I hacked before they merged with Battlenet. If all a Hacker needs to do to get into my account is request a password change than that's nuts.
Ended up cancelling since I didn't play much anyways. I would never give them my new payment information, who knows what else Hacker can do with their software.
Sounds like your email is hacked. If it's a keylogger then he would know what password you changed it into.
i got hacked a few months back. I got an email from Blizzard about some suspicious activity and found out that someone from a Alabama( think it was Alabama) IP Address logged into my account. They suggested I change my password which I did. Funny thing was the next day the hacker logged back in by requesting a password change again and now I'm locked out of my own account. I finally said screw it, wrote a letter about this to Blizzard to get it fixed because I couldn't get through on the phone and it took them 3 days to reply to my email. I've never been hacked in anyother game nor was I hacked before they merged with Battlenet. If all a Hacker needs to do to get into my account is request a password change than that's nuts.
Ended up cancelling since I didn't play much anyways. I would never give them my new payment information, who knows what else Hacker can do with their software.
I've received plenty of these "messages" from "Blizzard". Well, NOT from Blizzard, actually. All of them FROM FRACKING HACKERS TRYING TO SEE IF I'M STUPID ENOUGH TO GO THEIR FRACKING FAKE WEBSITE AND TYPE IN MY PASSWORD LIKE A GODDAM FRACKING MORON. Now, I'm sure it's POSSIBLE the email you got was legitimate, though I've never heard of any such mails being sent legitimately, but the fact you were locked out of your account THE VERY NEXT DAY makes me just a TINY BIT SUSPICIOUS.
Nah, it's a all a big Blizzard conspiracy. It's NEVER the user's fault.
(I once got a tell in-game from someone using a name like "BlizzrdAccountRep" which warned me my account was "suspicious" and I had to go to some site like "www.blizzard.logincheck.com" and enter my name and password to "verify" it. The scary/hilarious thing is that they wouldn't do this if there weren't people stupid enough to fall for it. A *lot* of people stupid enough to fall for it. This isn't ANYTHING Blizzard can correct. You can't cure stupidity.)
i got hacked a few months back. I got an email from Blizzard about some suspicious activity and found out that someone from a Alabama( think it was Alabama) IP Address logged into my account. They suggested I change my password which I did. Funny thing was the next day the hacker logged back in by requesting a password change again and now I'm locked out of my own account. I finally said screw it, wrote a letter about this to Blizzard to get it fixed because I couldn't get through on the phone and it took them 3 days to reply to my email. I've never been hacked in anyother game nor was I hacked before they merged with Battlenet. If all a Hacker needs to do to get into my account is request a password change than that's nuts.
Ended up cancelling since I didn't play much anyways. I would never give them my new payment information, who knows what else Hacker can do with their software.
I know of a couple of guys that got hacked the same way (one of them realized what they did right after and quickly changed their real WoW password). Just because you get an email that looks real, doesn't mean it is :-). I'm pretty sure this is the way most people get hacked (fake email), many of them realize later what they did and won't admit their mistake.
Comments
that is not what he said.
i suggest you read it again.
That's exactly what he was implying; a compromised computer which is technically the fault of the user. The first poster mentioned he lost his account, nothing more.
I suggest you read what this thread is about.
As much as I don't really like the "tone" of your comment, it's 100% valid.
I've been playing since CBT, never been hacked, not once. Never been hacked in any other game either for what that's worth.
At the end of the day, it's all about YOU and no one else. That's something we all have to accept.
Tweet at me - Visit my website
It's simply not true for the non-retarded account owner. In the transition to battlenet accounts being mandatory, thousands of people saw their accounts compromised, including 2 year + inactives as I mentioned previously. There's no way a compromised account would be sat on for 2-3 years as the value and use of the character goes down drastically with each expansion.
It's sad that these people are so addicted they'll go to any length to defend this issue even when it was clearly a fault on the company's end.
Yeah, i play WOW and other four or five P2P titles just from yesterday, and i didn't ever heard about AV and internet security. What a lamer i am. I bow before you almighty geek!
Indeed.
"We got rid of the trinity." How'd you do that? "Now everyone can heal." Sounds like you just took the mechanic and spread it thin. "Well no, there's one class that can do it better than others." I see, so they're healers. "No. They're.." -mind asplode-
If the two year inactive thing is true I see no other possibility, unless you use the same password for everything, but like its been said this problem got way out of hand soon after the battlenet conversion. maybe its just coincidence, I do know a trial account that I paid for to become a regular account back when refer a freind first happened and i was trying to get my wife to play has already been linked to another battle.net account, so someone found the old account and stole it, those were on old computers, we've gotten completely new systems since that happened. so no key logger could have gotten the information.
My Thoughts on Content Locust
It's not your wow acount is being hacked its your PC being hacked get anti virus software and stop going on bad websites... in my opnion they should charge 40 bucks to have your acount restored. get an authanticator to it cost nothing. they dont bother with hacking alloids or what ever its called becuase theres no money in that. i would be worried more about my bank acount than anything. Buy anti virus - everyone needs it ...
Who said it was the first and only thing hackers go after. Maybe you just don't understand what a prime target the virtual market is.
Players are easily lured into exposing their information, because it is just a video game.
There is a lot of money involved. A very very large amount.
There is almost no risk of criminal prosecution
Without going any further can you see how that could be attractive to a hacker? Lots of money, large pool of vulnerable users and almost no risk of getting in trouble.
You probably think it is crazy to think that there are professional hackers breaking into millions of personal computers just to send spam out... AKA botnet.
This isn't a new problem for blizzard and predates the battle.net change for years. It is also not limited to blizzard and you can read nearly identical threads blaming ncsoft/aion for getting hacked or giving out their information.
In order for these claims to be true, there has to be such a large security flaw at these companies that spans multiple years uninterupted. Since only the company and the customer have the account information, the only other option is for the end user to have been involved in the loss of their account information and despite the compelling information you have presented so far, there is a long long fact filled history of end users being stupid or just unknowingly vulnerable.
To the OP if you read the support site they strongly suggest you do not call. Use the Support Site submission or for faster results use the Ingame help button. I did the ingame button and my gear was back in 2 days and my missing toons were back in about 2 weeks.
There were some problems my dual spec was gone had to buy it again.
Some F2P MMOs have a small keyboard map at the login screen, where the keys are either scrambled or the screen is on a different position at each login. So you can choose if you type in your account data via your physical keyboard or with your mouse clicking on the virtual keyboard, or mix it.
In my opinion while blizzard added another layer of security with the Authenticator, they put at least half a layer away by replacing Account name with email address. I would favourize a master account name for the Battle-net.
This. The authenticator is a perfectly fine thing, and it helps protect those people that do not know how security works on the internet or what they should do to protect themselves.
Edit:
This is not to say that I think using your email for your global login for something like Battle.net is in any way a good idea.
"Gamers will no longer buy the argument that every MMO requires a subscription fee to offset server and bandwidth costs. It's not true you know it, and they know it." Jeff Strain, co-founder of ArenaNet, 2007
WTF? No subscription fee?
If you think about it, hacking WoW accounts is easy and risk-free. No one will file a police report and no paper trail is left. If you steal banking info or credit card info that becomes a federal offence that is actually pursued and can get you jail time.
The WoW client is a known entity and keylogging it is easy enough to get account info. You can mass spam your keylogger through phishing emails and security holes in ads or flash. No need to target individual users.
My 2 cents.
I can't log into my account anymore either the password on my battle net account has changed. I can't even log into the account manager to see whats going on.
I made a petition last week through the battle net web site but alas...no reply yet.
It's really to bad as I never had this problem before the battle net switch up thing.
had to put a stop payment on my CC two months ago as I was beilg billed after frezzing my accounts.
8(
No amount of encryption or security can prevent a User_Type=1D10T error, and that's the cause of just about every hack.
No one's hacking Blizzard's databases. They're hacking users computers, and the problem is sitting between the chair and the keyboard.
Do you not have an UP TO DATE firewall and anti-virus?
Do you download "warez"?
Do you get your email in HTML instead of plain ASCII, stripped of all links, graphics, fonts, and any other kind of content that can exploit security holes?
Do you not download and install patches as fast as they're released?
Do you use the same username/password on sites with much worse security than Blizzard (say... this one?), meaning hackers easily get the lists of users and logins and then spam them against WoW to see if they get a hit?
Do you let other people use your computer or log into your account from their computer?
Have you ever bought gold or used a power leveling service?
Answer "yes" to any of these, and you're the reason your account was hacked. Answer "no" and your account was still hacked? Then you're lying, or, perhaps, someone's been using your computer without your knowledge.
Things don't "just happen" on your computer. There are almost no true viruses anymore -- self replicating code. 99.99% of so-called "viruses" are trojans. They rely on YOU to execute them with admin privileges, or YOU to click on the link in the email that says "A friend sent you a greeting card!" or YOU to respond to the "Your account has been hacked, please click here to change your password!" emails. (And if you're that dumb, damn, I have something less than no pity for you. The word is "contempt".)
Very, very, very, rarely there will be short lived exploits which can sneak past up to date protection and do Bad Things. FAR more rarely than there are people who claim they "did nothing wrong" and still got hacked. So rarely that if you've been hacked, your main response should always be to try to figure out where YOU screwed up, and not waste time complaining Blizzard isn't doing enough to secure their servers. Until a story breaks showing their servers have been compromised -- and such a story will get out if it happens, never fear -- the fault is yours, so close to certainty that considering alternatives is like worrying about being killed by a meteorite. Can it happen? Sure. Is it worth worrying about? No.
Same thing happened to me but guess what try emailing them. Yes emailing will probably get you help a whole lot faster then calling by phone. It took about a week to get my account back to snuff and the greens I had were stat-less along with a few blues because any item which generates random stats upon looting cannot be fixed. Other then that my Blizz support responded very well.
Again try emailing them instead.
Games I've played/tried out:WAR, LOTRO, Tabula Rasa, AoC, EQ1, EQ2, WoW, Vangaurd, FFXI, D&DO, Lineage 2, Saga Of Ryzom, EvE Online, DAoC, Guild Wars,Star Wars Galaxies, Hell Gate London, Auto Assault, Grando Espada ( AKA SoTNW ), Archlord, CoV/H, Star Trek Online, APB, Champions Online, FFXIV, Rift Online, GW2.
Game(s) I Am Currently Playing:
GW2 (+LoL and BF3)
It's is absolutely terrible how ignorant some of you are regarding methods of compromising your account. I particuarly love the "It's the LUA herp derp addons stoled my purplz". You are completely ignorant of the LUA programming language and the word "addon" should never cross your lips again until you do a little reading.
second, the terribles that think a multi-billion dollar company that banks on it's database is somehow compromised. Yes, a company that's very existence is tied to a networked database are the ones that don't understand internet security, not the brilliant users who chose "password" as their password. Hey, "god", that's a clever password, noone has ever picked that one. Why don't you look up "flash exploit" and "wow account" on google. Look at a few of the websites. Yes, blizzard must've lost control of it's database, because you've never been to curse, wowhead, or thotbott. The fault that blizzard has in this is making an email address your login name. That was pure idiocy on their part and they realize it, hence the authenticator.
First of all, to people who get hacked...If you get hacked, it is your fault. Period, end of story, there is no arguing it. Blizzard is not responsible for you keeping your computer clean of trojans and keyloggers, they can't baby sit you while you browse the internet or download and install stuff.
The conspiracy theorists who think Authenticators are a cash grab and Blizzard is responsible for your account getting hacked so you will be forced to buy one = me ROFLing at you, a lot. Get a grip. There are free versions of authenticators you can get, and ya the others are only six bucks big deal. Customer service takes A LOT of money to run, especially for a a company as big as Blizzard, six dollar authenticators are not gonna line their pockets with cash, people not getting hacked will. It is in Blizzard's best interest for you to not get hacked.
i got hacked a few months back. I got an email from Blizzard about some suspicious activity and found out that someone from a Alabama( think it was Alabama) IP Address logged into my account. They suggested I change my password which I did. Funny thing was the next day the hacker logged back in by requesting a password change again and now I'm locked out of my own account. I finally said screw it, wrote a letter about this to Blizzard to get it fixed because I couldn't get through on the phone and it took them 3 days to reply to my email. I've never been hacked in anyother game nor was I hacked before they merged with Battlenet. If all a Hacker needs to do to get into my account is request a password change than that's nuts.
Ended up cancelling since I didn't play much anyways. I would never give them my new payment information, who knows what else Hacker can do with their software.
Hate to break it to you but 100's of players with the authenticator had thier acount hacked:
http://www.youtube.com/watch?v=0h5Khh_ppg0
how it is done:
http://www.youtube.com/watch?v=pn87rC16Rjk&feature=related
There is no fullproof way to prevent from being hacked the man in the middle attack there is no defense against it even ban k atm's are ripped off this way.
Sounds like your email is hacked. If it's a keylogger then he would know what password you changed it into.
LOL, I'm sure Blizzard wants their customers to get their accounts hacked and have their customers get frustrated and quit playing.
I've received plenty of these "messages" from "Blizzard". Well, NOT from Blizzard, actually. All of them FROM FRACKING HACKERS TRYING TO SEE IF I'M STUPID ENOUGH TO GO THEIR FRACKING FAKE WEBSITE AND TYPE IN MY PASSWORD LIKE A GODDAM FRACKING MORON. Now, I'm sure it's POSSIBLE the email you got was legitimate, though I've never heard of any such mails being sent legitimately, but the fact you were locked out of your account THE VERY NEXT DAY makes me just a TINY BIT SUSPICIOUS.
Nah, it's a all a big Blizzard conspiracy. It's NEVER the user's fault.
(I once got a tell in-game from someone using a name like "BlizzrdAccountRep" which warned me my account was "suspicious" and I had to go to some site like "www.blizzard.logincheck.com" and enter my name and password to "verify" it. The scary/hilarious thing is that they wouldn't do this if there weren't people stupid enough to fall for it. A *lot* of people stupid enough to fall for it. This isn't ANYTHING Blizzard can correct. You can't cure stupidity.)
I know of a couple of guys that got hacked the same way (one of them realized what they did right after and quickly changed their real WoW password). Just because you get an email that looks real, doesn't mean it is :-). I'm pretty sure this is the way most people get hacked (fake email), many of them realize later what they did and won't admit their mistake.