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So, you dodge my questions. So, bought the game. Star Vault sent out the e-mail stating at release. If you want to end your sub you had to switch it to "cancel". Which was post on this website as well. So, in the end you did not check to make sure you would not be charged. Even with a month of warning for you cancel your sub. You come here, and only post one e-mail showing that you got charged. You paid for the digitally which I believe had a free month with it. Why would pay for it if was in Open Beta? I am throwing down the bullshit flag on this one.
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Mortal Online Customer Information
June 9th 2010
Auto-subscription
Today Mortal Online goes live!
You are receiving this email because of your Mortal Online pre-order purchase. The initial free month you received with your game purchase begins today, and regular billing will begin one month from today.
If you do not wish to auto-subscribe, please log into your account [Link] and cancel the option.
We also want to formally inform you about the new TOS, the Naming Policy, the EULA and the Reimbursement Policy.
All of which can be found on mortalonline.com.
Copyright 2010 Star Vault AB Legal Information
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Star Vault AB - Vaestergatan 18A - 21122 Malmo
To bad I never recieved this email, and I don't go on a website of a game I do not intend to play for a good while.
I showed a pic of all my emails I've got from SV.
but again,
http://a.imageshack.us/img251/4305/mortals.png
I didn't even think of this game before I saw this email this morning.
Sorry but if you did not even bother to check if you had subscribed for a game you bought then it is your fault. If you buy or pre-order a game you expect to be paying a sub.
If you even dare ask for a charge back or whatever nonsense the little kiddies using their daddies credit cards are doing now then you are fail x 2.
OP needs to sort himself out and stop whining like a baby girl.
Not everybody singned up for newsletter you know
Use some more standard lines, Sir?
And, Sir. I cancelled my account. Then they auto renewed it without sending a proper email. I never signed up for newsletter, so I never knew they would auto sub.
Well I'm done fighting the forum gladiators for today.
And that is Star Vault's fault? Because, People were to lazy to make sure nothing would happen. I do not about you, but I like watch my money. So, I would pay for somthing I no longer play. Even if stopped playing month it would take like 5 min once a month to check your account information.
Generally when you preorder a game you get the first 30 days free, but to do so you have to give them your credit card information up front for automatic renewal. If you don't cancel your account BEFORE the end of the free month, it's standard practice to bill you for the subsequent month.... Maybe I don't understand the problem clearly, but it seems legitimate to me.
I think the guy is just a troll and he has failed here at least.
Anyway looks like he has given up.
No the devs have not done anything wrong and it is not fair that they should have their rep lowered because some guy could not be arsed to cancel his subscription. It is hardly an money to moan about anyway....
Talk about a fuss over nothing.
Now his story has changed again. Funny how that works...
~Ripper
Thing is I did cancel the game, before I left it alone, and this was in FEBRUARY. And all of a sudden I got this email.
Yes, it is SV fault. Such important information should not be send in a shitty newsletter but be mailed to the registered email adress on the game account. If there is no sub when I test the game, I do not expect gaming company pulling a scam trick on me and enabling it later on, or atleast warning me about it in apropriate manner.
If you think there is nothing wrong with enabling auto-sub without a proper warning or mentioning it in TOS, I can't help that you dont understand the basics of business and how professional companies should behave.
Devs haven't done anything wrong? I believe it is normal when you buy something, you are informed you are buying a subscription aswell. A lot of people bought a game+ 30 days of gametime, not a subscription. Informing with the help of an email that a lot of people don't receive due to a spamfilter is really professional.
You really want to talk about money??? Maybe you have enough money to go around, but I certainly know people in my family who could use every cent I give them. Also I like to give to charity, there are still children dying in Africa. So you're telling me that SV is also a charity and if I don't give them money, flies will land around their eyes, their bellies will swell up and photographers of Reuters will take their picture hoping to win a prize?
I highly doubt the change in the TOS would affect him if he did not originally agree to that TOS. If you purchase a game with no sub "option" they cannot change the TOS after you have purchased it and do auto renew without you accepting either the TOS or the subscrtiption itself.
In your newsletter it says they have changed the TOS and are putting the sub on auto renew.
From the way you guys are defending SV they can just go change the TOS again send out a email saying they are activating the auto renew again and you will have to cancel again just because they changed there TOS.
A TOS is pointless if someone does not accept the change.
Look at WOW, when you log in if there is a change to the TOS you have to accept it before you can play the game. If you choose not to accept it you are then kicked out of the log in screen. This is true for all games.
No, but it is SV's fault for not mentioning they will do so at the start, giving false impression that you will not be auto chraged when you first bough the game during closed beta. All other companies put on the sub as soon as you buy the game, so you know it is there. However when it aint there first few months, and then appears, yes, it is wrong.
There was a warning in an e-mail, on this website, on Mortal main website, and there was a whole month time for people to cancel their subs. So, information was not sent the way you wanted to be sent. Of, you could have check the Mortal's main site for information. You do not expect, you should have made sure that did not. By checking your account every once in while. I fully understand how business operate. And understand that I need keep up on game I pre-order, and that I am not playing any more.
Yeah I fail cause I cancelled my account in february. And now at release they reactivate it without sending me a email stating they did so.
If you think there is nothing wrong with enabling auto-sub without a proper warning or mentioning it in TOS, I can't help that you dont understand the basics of business and how professional companies should behave.
There was a warning in an e-mail, on this website, on Mortal main website, and there was a whole month time for people to cancel their subs. So, information was not sent the way you wanted to be sent. Of, you could have check the Mortal's main site for information. You do not expect, you should have made sure that did not. By checking your account every once in while. I fully understand how business operate. And understand that I need keep up on game I pre-order, and that I am not playing any more.
Actually if you look at there email it is a "newsletter" which you have to subcribe too. If it involves a billing issue that should go to the email account listed when you purchased the game. Which would still be shady to set it to auto renew if the option was never there.
Also you guys defeninding this. are you nuts? Every game i have purchased came with a cd key which i then input when i want to start my game time/free month. I have never purchased anything that started my free time automatically and i have played almost every mmo p2p out there.
When the preorders started for this crappy game way back before open beta, you needed to setup billing info for the eventual subscription, but there was no subsciption plan at the time. Then they added the subs and set them to auto renew before the beta was over, without mentioning it really at all. That right there is not the norm and pretty damn shifty. I have never had to set up account billing info for any MMO I have ever preordered or played in the beta, until release. The billing account for subscriptions never happens until the day of launch when you install and/or activate the RETAIL COPY, or at least it works this way for pretty much all other MMO's. Not for Starvault though. I have never had to setup a subscription billing account before the damn game was released prior to MO, not even for games with the early headstart for preorder. I call shenaningans on Starvaults entire billing process and what appears to be bullshit tactics on the part of MO.
I really wanted MO to be a good game, but it was such a letdown that I will never go back to it...even it if survives longer than 6 months. Even during the beta I kept thinking it would get better by release time...how wrong I was. I have no faith in Starvault anymore.
Mortal Online Customer Information
June 9th 2010
Auto-subscription
Today Mortal Online goes live!
You are receiving this email because of your Mortal Online pre-order purchase. The initial free month you received with your game purchase begins today, and regular billing will begin one month from today.
----------------------------------
This wasn't a newsletter.
They used the email attached to the account that purchased the game. Individuals were informed their free month was starting, but the option to cancel the subscription was available before June 9th.
1. You did not cancel your subscription when the option became available.
or
2. You are one of the very few people in the world who did cancel their subscription when the option became available, and somehow got reactivated.
Individuals in my guild who canceled their account before release did not get charged... so which is it, 1 or 2?
No offense, but what if he never got the email? What if it got marked spam?
SV is not entitled to retain your credit card information without telling you. When people bought the game, they didn't know that their credit card was being kept on file for subscriptions. The people that have left the game a long time ago and moved on are not paying attention to anything Mortal Online -- they may has well marked all mail from them as "Junk" because they don't want to bother with the game any more. SV didn't tell the pre-order customers they were going to get subscribed, nor did they say they were keeping their credit card on file.
And if you're in the EU, there are actually consumer protection laws that FORCE you to let your customers know of what billing practices you have. This ninja billing -- and that's exactly what it is -- is actually illegal. Now whether enough EU residents step up and talk to the police or consumer protection agencies in Sweden is a different story, but the chargebacks alone from this action actually risk StarVault from losing their merchant accounts -- not to mention, they have to PAY BACK the charges on the chargeback. It's a boneheaded move on a business level, and it's unethical to boot.
Please continue your discussion regarding auto-subscriptions here. Thank you.
Fortune favours the bold.