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After no answers from two GMs and no response at all from one of them, I still have a ticket that has been out since 09 June 2010 and completely unresolved. I haven't even received a response saying that they cannot duplicate my problem, nothing. On 28 June I posted a ticket to ask after the delay and speak with a senior GM about it, after all it is a different issue so a different ticket is understandable, and it was simply merged by another GM without so much as saying whether or not senior GMs even handle questions like that.
Now, at just over 3 business weeks (16 buiness days and 22 calendar days) I think that I am well within my rights to call bullshit on the 'support' part of NCSoft support. I thought about contacting phone support despite their ridiculous hours of 12p-5p CST, but they only handle billing issues and technical support issues and nothing at all beyond that. Knowing that putting in another ticket isn't likely to help -but doing so anyway because it legitimately is a completely different issue, the delay v. the issue that I put in the ticket about initially- I searched NCSoft's website to see if there was a 'Contact Us' link anywhere. There was no such link, at least not immediately viewable or within 2 to 3 sensible links. I had to google 'contact ncsoft' to come up with this page and after taking the time to type up my concerns the query could not be processed. Why? There are two necessary boxes that must be filled in when clicking the Requests & Feedback link, 'Region' and 'Game(s)', however they are greyed out irrespective of the 'Subject' option that is chosen.
This means I now have no reliable way to contact a logically involved party at NCSoft by phone, on-site request or 'Ask a Question' web support. At this point I think I have figured out the initial issue I had on my own and I'm glad for that, however being stonewalled like this simply does sit not well with me and, obviously, I'm not going to tear my hair out about this but I am very curious what folks think of this issue. When it comes down to it it seems that all we can do as players is let each other know what other companies are doing so there is a fair warning, sort of like some of the APB and MO threads that have sprung up in the past two weeks. Share your thoughts.
Oh, but one final point first and more of an aside. Does anyone think that, despite with a general consensus of NCSoft giving horrible support, they will actually give ArenaNet and Guild Wars 2 the support it deserves (unlike AION)?
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain.
(2) It's not about community, is it? You just have nothing better to do.