Originally posted by summitus Wtf ? I've just recieved this now and I hav'nt even responded to the first email they sent yet !!! Thank you for contacting us about this issue. It appears that your issue has been addressed previously.Remember that in the future you may close or edit tickets which have been placed into the report system via the "View My Tickets" option located in the Help window.We appreciate your feedback and thank you for playing!
..... I'm stuck for words.
I can look on the bright side .. at least I'm getting quick responses !
That is the problem with generic responses attached to HelpDesk system. They might come out inappropriate sometimes.
What I find odd is that you did not reply to them yet...
That is the problem with generic responses attached to HelpDesk system. They might come out inappropriate sometimes.
What I find odd is that you did not reply to them yet...
He shouldn't have to contact them again. He informed them of the problem, someone in billing wasn't competent enough to see what was going on with his account and correct it, so he should go to his bank now and get the issue resolved that way.
"Oh my, how horrible, someone is criticizing a MMO. Oh yeah, that is what a forum is about, looking at both sides. You rather have to be critical of anything in this genre as of late because the track record of these major studios has just been appalling." -Ozmodan
Originally posted by Dinendae He shouldn't have to contact them again. He informed them of the problem, someone in billing wasn't competent enough to see what was going on with his account and correct it, so he should go to his bank now and get the issue resolved that way.
I guess that depends on what one wants to do - whine or communicate and act as intelligent being.
He shouldn't have to contact them again. He informed them of the problem, someone in billing wasn't competent enough to see what was going on with his account and correct it, so he should go to his bank now and get the issue resolved that way.
I guess that depends on what one wants to do - whine or communicate and act as intelligent being.
That only works when they actually respond and look at the ticket not just send out a generic form letter.
Originally posted by bstiff That only works when they actually respond and look at the ticket not just send out a generic form letter.
Generic responses are a norm. It is nice to receive a confirmation that my ticket was accepted or notifications about the state of my issue.
Generic responses make the work more efficient, writing hundred personalized messages per day takes lots of time that could be used to solve issues rather than typing, it also adds the necessary uniformity, decrease the chance for grammatical mistakes and typos, etc..
Second thing is, we have not seen the original text OP was sending to customer support thus there is no way one could evaluate the work of the customer support.
Things happen, people make errors be it a customer or customer support employee. No big deal and that is what intelligent communication is for...
That only works when they actually respond and look at the ticket not just send out a generic form letter.
Generic responses are a norm.
It is nice to receive a confirmation that my ticket was accepted or notifications about the state of my issue.
Generic responses make the work more efficient, writing hundred personalized messages per day takes lots of time that could be used to solve issues rather than typing, it also adds the necessary uniformity, decrease the chance for grammatical mistakes and typos, etc..
Second thing is, we have not seen the original text OP was sending to customer support thus there is no way one could evaluate the work of the customer support.
Things happen, people make errors be it a customer or customer support employee. No big deal and that is what intelligent communication is for...
So it's nice to receive a generic response about your issue stating it's been resolved when it hasn't?
That only works when they actually respond and look at the ticket not just send out a generic form letter.
Generic responses are a norm.
It is nice to receive a confirmation that my ticket was accepted or notifications about the state of my issue.
Generic responses make the work more efficient, writing hundred personalized messages per day takes lots of time that could be used to solve issues rather than typing, it also adds the necessary uniformity, decrease the chance for grammatical mistakes and typos, etc..
Second thing is, we have not seen the original text OP was sending to customer support thus there is no way one could evaluate the work of the customer support.
Things happen, people make errors be it a customer or customer support employee. No big deal and that is what intelligent communication is for...
So it's nice to receive a generic response about your issue stating it's been resolved when it hasn't?
ummmm no, no its not. thats corporate speak for go get stuffed, we dont care.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
Originally posted by bstiff So it's nice to receive a generic response about your issue stating it's been resolved when it hasn't?
I think I was clear on that topic:
Originally posted by Gdemami Second thing is, we have not seen the original text OP was sending to customer support thus there is no way one could evaluate the work of the customer support. Things happen, people make errors be it a customer or customer support employee. No big deal and that is what intelligent communication is for...
As for the second email, I already stated that automated responses might generate inappropriate replies. But I have to stress again that we heard one sided story only...
Anyway, why making a fuss about inappropriate message instead of just sending polite email to customer support telling about it?
Comments
That is the problem with generic responses attached to HelpDesk system. They might come out inappropriate sometimes.
What I find odd is that you did not reply to them yet...
He shouldn't have to contact them again. He informed them of the problem, someone in billing wasn't competent enough to see what was going on with his account and correct it, so he should go to his bank now and get the issue resolved that way.
"Oh my, how horrible, someone is criticizing a MMO. Oh yeah, that is what a forum is about, looking at both sides. You rather have to be critical of anything in this genre as of late because the track record of these major studios has just been appalling." -Ozmodan
I guess that depends on what one wants to do - whine or communicate and act as intelligent being.
That only works when they actually respond and look at the ticket not just send out a generic form letter.
Generic responses are a norm.
It is nice to receive a confirmation that my ticket was accepted or notifications about the state of my issue.
Generic responses make the work more efficient, writing hundred personalized messages per day takes lots of time that could be used to solve issues rather than typing, it also adds the necessary uniformity, decrease the chance for grammatical mistakes and typos, etc..
Second thing is, we have not seen the original text OP was sending to customer support thus there is no way one could evaluate the work of the customer support.
Things happen, people make errors be it a customer or customer support employee. No big deal and that is what intelligent communication is for...
So it's nice to receive a generic response about your issue stating it's been resolved when it hasn't?
ummmm no, no its not. thats corporate speak for go get stuffed, we dont care.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
I think I was clear on that topic:
As for the second email, I already stated that automated responses might generate inappropriate replies. But I have to stress again that we heard one sided story only...
Anyway, why making a fuss about inappropriate message instead of just sending polite email to customer support telling about it?