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STEAM USERS: YOUR WARNING IS HERE

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Comments

  • RavenRaven Member UncommonPosts: 2,001
    Originally posted by mickm


    I have learned that the OP has been refunded his purchase, and they have gone their separate ways..
    I believe Steam themselves have opened their eyes and see bad publicity or a problem.... whatever, (at least i would if i was them) I cannot speak for them but I clearly see the problem.
    I believe Steam should immediately make the following changes to their policy which I believe is more than fair.
    1. If you dispute a charge and chargeback and Steam feels they have been frauded or whatever, then they should bar the end user account form any further purchases.. However they should clearly mark their policy, that they will not restrict previous purchases. This is way too unfair..
    I think this is totally fair of both ends on a dispute.. A chargeback may be fraudulently used, im sure it happens, people say they didnt buy things or whatever, but when its used to defend a consumer right, where a store just refuses to refund, but consumer is protected by state law.. no company should be able to hold previous purchases, or other property to enforce power in use of a non legal judgement..
    If Steam feels they have been frauded, they do have resources to reverse a chargeback or seek legal action, or even collection, they should not have an upperhand of leveraging someones goods to use in their favor.
    To me that sounds fair, what do you guys think?

     

     

     

    What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.

    Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.

    image

  • mickmmickm Member, Newbie CommonPosts: 18
    Originally posted by rav3n2

    Originally posted by mickm


    I have learned that the OP has been refunded his purchase, and they have gone their separate ways..
    I believe Steam themselves have opened their eyes and see bad publicity or a problem.... whatever, (at least i would if i was them) I cannot speak for them but I clearly see the problem.
    I believe Steam should immediately make the following changes to their policy which I believe is more than fair.
    1. If you dispute a charge and chargeback and Steam feels they have been frauded or whatever, then they should bar the end user account form any further purchases.. However they should clearly mark their policy, that they will not restrict previous purchases. This is way too unfair..
    I think this is totally fair of both ends on a dispute.. A chargeback may be fraudulently used, im sure it happens, people say they didnt buy things or whatever, but when its used to defend a consumer right, where a store just refuses to refund, but consumer is protected by state law.. no company should be able to hold previous purchases, or other property to enforce power in use of a non legal judgement..
    If Steam feels they have been frauded, they do have resources to reverse a chargeback or seek legal action, or even collection, they should not have an upperhand of leveraging someones goods to use in their favor.
    To me that sounds fair, what do you guys think?

     

     

     

    What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.

    Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.

     

    You have a major flaw with your theory. You just said what they "Steam" feels. As just shown we seen what Steam fetl.. Does' nt make it legal or right. Consumer law allows for the refund thus the bank grants the chargeback.. Sorry but your point seems moot there.

    Anyhow, services are a part of their success. They know this going in.. Thats why they don't charge a exteneded download storage fee like others do. And I dont think its mandatory they have to check my purchase, every time i boot it.. I paid, i downloaded it.. Anything they do is their cost, and that's what they are doing and guess what, they are getting funds from another angle for doing just that.. so you are again mislead and point seems moot.

    Thanks for sharing though

     

    Also, I never cared for steam as a service, i always seen it as a monopolistc angle to grow a business.  No real features are there. Cant even send a message to a friend offline.. WTF? I am not interested in Steam for their service.. Is this why we have to pay retail price for digital distro? to cover a service that annoys me? No thanks, ill go back to the box.

    Ill take any other distro and a discount over Steam any day.

  • RavenRaven Member UncommonPosts: 2,001
    Originally posted by mickm

    Originally posted by rav3n2

    Originally posted by mickm


    I have learned that the OP has been refunded his purchase, and they have gone their separate ways..
    I believe Steam themselves have opened their eyes and see bad publicity or a problem.... whatever, (at least i would if i was them) I cannot speak for them but I clearly see the problem.
    I believe Steam should immediately make the following changes to their policy which I believe is more than fair.
    1. If you dispute a charge and chargeback and Steam feels they have been frauded or whatever, then they should bar the end user account form any further purchases.. However they should clearly mark their policy, that they will not restrict previous purchases. This is way too unfair..
    I think this is totally fair of both ends on a dispute.. A chargeback may be fraudulently used, im sure it happens, people say they didnt buy things or whatever, but when its used to defend a consumer right, where a store just refuses to refund, but consumer is protected by state law.. no company should be able to hold previous purchases, or other property to enforce power in use of a non legal judgement..
    If Steam feels they have been frauded, they do have resources to reverse a chargeback or seek legal action, or even collection, they should not have an upperhand of leveraging someones goods to use in their favor.
    To me that sounds fair, what do you guys think?

     

     

     

    What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.

    Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.

     

    You have a major flaw with your theory. You just said what they "Steam" feels. As just shown we seen what Steam fetl.. Does' nt make it legal or right. Consumer law allows for the refund thus the bank grants the chargeback.. Sorry but your point seems moot there.

    Anyhow, services are a part of their success. They know this going in.. Thats why they don't charge a exteneded download storage fee like others do. And I dont think its mandatory they have to check my purchase, every time i boot it.. I paid, i downloaded it.. Anything they do is their cost, and that's what they are doing and guess what, they are getting funds from another angle for doing just that.. so you are again mislead and point seems moot.

    Thanks for sharing though

     

    No you are the one that dont understand, systems like chargeback can be abused because the customer "feels" like doing it, I know how the chargeback system works, all you need to say is that you are not happy or that the product did not meet the standards and they will chargeback while saying this you could just not like the game, or expected something else, or just didnt read information about the product this happens on a daily basis.

    Just because you can doesnt mean you should, systems like Chargeback are too ambiguous on when and why should you use it, its up to customer "Feel" to use it or not, and believe it or not most people will take advantage of a system in a dishonest way if it suits them, this is the world we live in, this is why people cannot have this power but this power should be down to a third party that must listen to both sides and analyze the evidence and then decide as it is now any chump can just call in and ask for their money back because now they feel like spending the money on beer instead of the game while saying that the product didnt deliver.

    Again you can say what you want but when you do a chargeback on a company which means in other words "Without prior arrangement break a contract with a company by reverting a payment made" they do not have any right or obligation to provide you any further services.

    I have only used chargeback once and it was truly a money scam a company without any customer support not even a number to call and I did not receive anything, as a matter of fact I think the person behind it was jailed a couple of months after, this is when you should exercise your right of chargeback, not because you did not like a game, customer support while designed to deter you from making complaints and ask for refunds works if you just politely talk to them and follow their protocol on these things, if the OP has gone through the support system they asked him to he would have got his money back sooner and without any drama.

    image

  • mickmmickm Member, Newbie CommonPosts: 18
    Originally posted by rav3n2

    Originally posted by mickm

    Originally posted by rav3n2

    Originally posted by mickm


    I have learned that the OP has been refunded his purchase, and they have gone their separate ways..
    I believe Steam themselves have opened their eyes and see bad publicity or a problem.... whatever, (at least i would if i was them) I cannot speak for them but I clearly see the problem.
    I believe Steam should immediately make the following changes to their policy which I believe is more than fair.
    1. If you dispute a charge and chargeback and Steam feels they have been frauded or whatever, then they should bar the end user account form any further purchases.. However they should clearly mark their policy, that they will not restrict previous purchases. This is way too unfair..
    I think this is totally fair of both ends on a dispute.. A chargeback may be fraudulently used, im sure it happens, people say they didnt buy things or whatever, but when its used to defend a consumer right, where a store just refuses to refund, but consumer is protected by state law.. no company should be able to hold previous purchases, or other property to enforce power in use of a non legal judgement..
    If Steam feels they have been frauded, they do have resources to reverse a chargeback or seek legal action, or even collection, they should not have an upperhand of leveraging someones goods to use in their favor.
    To me that sounds fair, what do you guys think?

     

     

     

    What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.

    Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.

     

    You have a major flaw with your theory. You just said what they "Steam" feels. As just shown we seen what Steam fetl.. Does' nt make it legal or right. Consumer law allows for the refund thus the bank grants the chargeback.. Sorry but your point seems moot there.

    Anyhow, services are a part of their success. They know this going in.. Thats why they don't charge a exteneded download storage fee like others do. And I dont think its mandatory they have to check my purchase, every time i boot it.. I paid, i downloaded it.. Anything they do is their cost, and that's what they are doing and guess what, they are getting funds from another angle for doing just that.. so you are again mislead and point seems moot.

    Thanks for sharing though

     

    No you are the one that dont understand, systems like chargeback can be abused because the customer "feels" like doing it, I know how the chargeback system works, all you need to say is that you are not happy or that the product did not meet the standards and they will chargeback while saying this you could just not like the game, or expected something else, or just didnt read information about the product this happens on a daily basis.

    Just because you can doesnt mean you should, systems like Chargeback are too ambiguous on when and why should you use it, its up to customer "Feel" to use it or not, and believe it or not most people will take advantage of a system in a dishonest way if it suits them, this is the world we live in, this is why people cannot have this power but this power should be down to a third party that must listen to both sides and analyze the evidence and then decide as it is now any chump can just call in and ask for their money back because now they feel like spending the money on beer instead of the game while saying that the product didnt deliver.

    Again you can say what you want but when you do a chargeback on a company which means in other words "Without prior arrangement break a contract with a company by reverting a payment made" they do not have any right or obligation to provide you any further services.

    I have only used chargeback once and it was truly a money scam a company without any customer support not even a number to call and I did not receive anything, as a matter of fact I think the person behind it was jailed a couple of months after, this is when you should exercise your right of chargeback, not because you did not like a game, customer support while designed to deter you from making complaints and ask for refunds works if you just politely talk to them and follow their protocol on these things, if the OP has gone through the support system they asked him to he would have got his money back sooner and without any drama.

     

    No, you obviously never done a chargeback and have no clue how it works.. It aint hi, charge this back,

    You have to fill out forms and you have to go through loops and hoops.

    But thanks for caring..

  • CzargioCzargio Member Posts: 183
    Originally posted by ponerr


     

    ...i would first have to go thru technical support..

     
    I denied...

    Kind of a dick move, wouldn't you say?

     

    You are a Steam Subscriber, and as such, you have signed yourself to the Steam Subscriber Agreement.

    http://store.steampowered.com/subscriber_agreement/

     

    4. BILLING, PAYMENT AND OTHER SUBSCRIPTIONS

    B. Charges to Your Credit Card.

    ALL STEAM FEES ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART.

     

    You agreed to it.

     

    https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

    WHY WOULD A STEAM ACCOUNT BE DISABLED?

    There is a Zero-Tolerance policy for any violations of the Steam Subscriber Agreement and Online Code of Conduct. All accounts in a user's possession for any of the following activities will be disabled:

    PAYMENT FRAUD

    Any fraudulent credit card use, credit card chargebacks, or Paypal chargebacks (regardless of when the transaction occurred).

     

    This is their policy. You agreed to it when you became a Steam member.

     

    Yea, I think it's pretty harsh. A lot of people don't like that part of the agreement. I understand that you're pissed off, but they're not out to get you; everything they've said is already laid out for for when you sign up. You refused to go through the channels, and you got punished for it. I don't really feel bad for you.

     

  • ComnitusComnitus Member Posts: 2,462

    Sorry, mate. I bought Assassin's Creed 2 from Steam (the crappy DRM game you're no doubt referring to) and I've had no problems. Well, okay, the only problems I've had have been due to self-righteous and or bored asshole hacker crusaders who decide to attack the Ubisoft servers to "teach 'em a lesson." Still, I haven't had to wait more than 30 minutes to play. I bought the game Thursday, and it's worth every penny (so far).

    I'm glad I'm not having your problems, because I haven't tangled with Steam refund policies yet. It's the first game I bought through Steam. Though, given the rest of your post, I'll be a little more weary of it in the future. So, in a way, you kind of helped me. Thanks.

    image

  • DubhlaithDubhlaith Member Posts: 1,012

    Yes, this is not a great situation, but it sounds like your strong words made them more harsh than need be. Of course, if I bought a game at a physical store, and I did not like it after opening it and playing it, I could not take it back to that store for a refund. So, it does not seem that their policy is unreasonable.

    Of course you own the software you paid for, but you do not own the avenue to access it. If you piss off the company, they can refuse to let you access the stuff.

    I am not sure why you are surprised or upset. This is normal company behaviour.

    "Gamers will no longer buy the argument that every MMO requires a subscription fee to offset server and bandwidth costs. It's not true — you know it, and they know it." —Jeff Strain, co-founder of ArenaNet, 2007

    WTF? No subscription fee?

  • smutsmut Member Posts: 250

    Can I see a screenshot of your 2,000 dollar Steam collection? LOL

  • DragimDragim Member UncommonPosts: 867

    I don't use steam anymore once I found out I can't play the game without it running.  Use Direct2drive.  Basically it is steam without any 3rd party software "as far as I know".

    I am entitled to my opinions, misspellings, and grammatical errors.

  • RavenRaven Member UncommonPosts: 2,001
    Originally posted by mickm

    Originally posted by rav3n2

    Originally posted by mickm

    Originally posted by rav3n2

    Originally posted by mickm


    I have learned that the OP has been refunded his purchase, and they have gone their separate ways..
    I believe Steam themselves have opened their eyes and see bad publicity or a problem.... whatever, (at least i would if i was them) I cannot speak for them but I clearly see the problem.
    I believe Steam should immediately make the following changes to their policy which I believe is more than fair.
    1. If you dispute a charge and chargeback and Steam feels they have been frauded or whatever, then they should bar the end user account form any further purchases.. However they should clearly mark their policy, that they will not restrict previous purchases. This is way too unfair..
    I think this is totally fair of both ends on a dispute.. A chargeback may be fraudulently used, im sure it happens, people say they didnt buy things or whatever, but when its used to defend a consumer right, where a store just refuses to refund, but consumer is protected by state law.. no company should be able to hold previous purchases, or other property to enforce power in use of a non legal judgement..
    If Steam feels they have been frauded, they do have resources to reverse a chargeback or seek legal action, or even collection, they should not have an upperhand of leveraging someones goods to use in their favor.
    To me that sounds fair, what do you guys think?

     

     

     

    What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.

    Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.

     

    You have a major flaw with your theory. You just said what they "Steam" feels. As just shown we seen what Steam fetl.. Does' nt make it legal or right. Consumer law allows for the refund thus the bank grants the chargeback.. Sorry but your point seems moot there.

    Anyhow, services are a part of their success. They know this going in.. Thats why they don't charge a exteneded download storage fee like others do. And I dont think its mandatory they have to check my purchase, every time i boot it.. I paid, i downloaded it.. Anything they do is their cost, and that's what they are doing and guess what, they are getting funds from another angle for doing just that.. so you are again mislead and point seems moot.

    Thanks for sharing though

     

    No you are the one that dont understand, systems like chargeback can be abused because the customer "feels" like doing it, I know how the chargeback system works, all you need to say is that you are not happy or that the product did not meet the standards and they will chargeback while saying this you could just not like the game, or expected something else, or just didnt read information about the product this happens on a daily basis.

    Just because you can doesnt mean you should, systems like Chargeback are too ambiguous on when and why should you use it, its up to customer "Feel" to use it or not, and believe it or not most people will take advantage of a system in a dishonest way if it suits them, this is the world we live in, this is why people cannot have this power but this power should be down to a third party that must listen to both sides and analyze the evidence and then decide as it is now any chump can just call in and ask for their money back because now they feel like spending the money on beer instead of the game while saying that the product didnt deliver.

    Again you can say what you want but when you do a chargeback on a company which means in other words "Without prior arrangement break a contract with a company by reverting a payment made" they do not have any right or obligation to provide you any further services.

    I have only used chargeback once and it was truly a money scam a company without any customer support not even a number to call and I did not receive anything, as a matter of fact I think the person behind it was jailed a couple of months after, this is when you should exercise your right of chargeback, not because you did not like a game, customer support while designed to deter you from making complaints and ask for refunds works if you just politely talk to them and follow their protocol on these things, if the OP has gone through the support system they asked him to he would have got his money back sooner and without any drama.

     

    No, you obviously never done a chargeback and have no clue how it works.. It aint hi, charge this back,

    You have to fill out forms and you have to go through loops and hoops.

    But thanks for caring..

     

    Wow really is that your argument, I have done a chargeback, the only thing they ask you is "have you contacted the company" what which point you can say whatever you want and they send you a form, the form has the name of the company, the amount you paid and a box for why do you want the chargeback, it even comes with a free postage envelope back, took me 5min to fill it in drop it in the mail box and two  days after someone called me to say the money had been returned to my CC.

    This process is pretty much "Hi Charge this back please" unless you are counting licking the envelope, picking up the letter with the form from the floor, putting on your slipers, going out the front door to drop the letter on the box as having to go through loops and hoops LOL.

    They really make it hard these days, I am guessing if you have some sort of disability yes it is hard to fill out one form and send it back, dunno what hoops you are talking about a 2 min phonecall and 5min to fill a form the next day when it arrived.

    image

  • neorandomneorandom Member Posts: 1,681

     sounds like someone didnt read the terms of the contract before signing it.

  • luciusETRURluciusETRUR Member Posts: 442

    Steam has been out since 2003, back in preparation for the release of patch 1.6 for Counter-Strike. The only problems I can really collect from that was friends network pretty much not working and random crashes in Valve games and some bad servers for a few years.

    You're made because you made a internet transcation and they won't refund that. It's the policy of nearly all, if not all, internet stores to operate like this. Why? It's impossible to tell how long you have played, you could have turned off the internet played the game in offline mode, and come back online demanding a refund and claiming it wouldn't work. Did that happen? Maybe not, but it could.

    Also, you're mad that if you chargeback Steam will suspend $2000 dollars of your account? Well, that's YOUR fault. Steam is doing the right thing, just because you made a purchase and aren't willing to be patient enough until the game works, you want to go against Steam's policy and use something that is actually pretty immoral. You accepted terms and agreements and not reading them was done at your discretion, and that's why this happened. Next time, be more patient and more understanding and you might not get so angry.

    Steam is NOT a bad program and Valve is NOT a dishonest company, you're just impatient.

  • NifaNifa Member Posts: 324

     Never had a problem with Steam.  Of course, I also read the Steam EULA and knew that if I wanted a refund, I should have a very good reason for asking.

    It was announced all over the place that Ubisoft was initiating a pretty silly copyright protection, and Steam is pretty darn clear on the game's pages exactly what you are getting into.  I am really sorry you are having troubles, but it seems to me that if you didn't wish to deal with restrictive protections, perhaps you should have been a bit more careful about what you were buying and read the sale page more thoroughly before buying.  Logging out of Steam might also have helped.  It seems to me that leaving Steam running isn't always a good idea - in fact, I always log out when finished playing one of my half-dozen or more Steam games.

    One more thought?  You really do accomplish more with a bit of honey than you do with hot sauce.  Asking "can you please help me" makes CSRs feel good that they were able to help you out, screaming at them generally upsets them and makes them want to get rid of you.  The customer may always be right, but even when s/he's right, he can still be a complete jerk.

    Firebrand Art

    "You are obviously confusing a mature rating with actual maturity." -Asherman

    Maybe MMO is not your genre, go play Modern Warfare...or something you can be all twitchy...and rank up all night. This is seriously getting tired. -Ranyr

  • CeridithCeridith Member CommonPosts: 2,980

    As I'm sure has been mentioned multiple times already... the problem isn't steam, it's with Ubisoft software. They've embedded a rather annoying level of DRM into their latest games that forces you to stay connected to their authentication server while you play their game. If you lose connection or even drop a packet, you get booted to the main menu of the game.

    Steam on the other hand, only authenticates on launch. Even then, no all games through steam even require this as you can just run their execute from the steam folder without any fuss. For other steam games, you can set them to offline mode which locks said game to your computer (until you put it back to online mode) but it lets you play it without logging into steam.

    So once again, don't blame steam, blame Ubisoft and their fail-tastic DRM.

  • Vulnero87Vulnero87 Member Posts: 182
    Originally posted by mickm

    Originally posted by Vulnero87


    OP I'm sorry that this happened to you, but in the eyes of STEAM you played the game for 12 hours.  They don't know what happened to your computer, so they are going by their logs.  Not to mention you should of done the research about new UBISOFT games before hand, but people make mistakes and they suffer for them.
    It sucks you lost 50$ or whatever the price was, but I highly doubt you'll get your money back.  Even if you sue them, no good will come of it because they have a log that says you were playing them game for 12 hours.  Even if their system is flawed, the only proof you have is hearsay, which won't mean crap in court.
    You might get credit from steam, but with the your aggressive attitude, they'll treat you like a nuisance and push you away.
    Good luck to you and learn from this.

     

    Thanks for your opinion, actually we dont want the refund.. OP says he cna care less about his account.. He is a man of princpical.

    He is going to find out for all of us.. just how much ransom steam will use when you do a chargeback on a item your state gives you laws to get a refund wiht... Again, he care lessa bout the 12 hours of play.. its irrelevent... the story here is

    STEAM WILL HOLD YOUR ACCOUNT WHEN YOU RIGHTFULLY USE YOUR CONSUMER RIGHTS TO GET BACK WHAT THEY WONT GIVE...

    This has nothing to do with DRM, who's the problem, who's right or wrong.. Its consumer rights and a game company is about to get a law changed if lost that will prevent them from using your previous purcahses against you...

    Anyone who wants to step up and protect their accounts best start doing so.. The more games steam sells, the more they control the monopoly.. another thing we fought in this country to avoid

    And yes digital distributiion is a  monopoly. go see if you can open up a store like steam today..

     

    I really think your the OP and just created a account because you don't want to be held accountable for what was said originally.

    Anyways, from what you said before, he got his stuff refunded.  I wouldn't be surprised if all his stuff got locked also.  Like a poster pointed out before, it says in their agreement that they do not refund and if you break this agreement they can do whatever they want to your account.  Not to mention half of the stuff you seem to be saying is mainly opinions about consumer law.  These laws only go so far.  Especially when it's stated by the company what they will do if this problem arises. 

    If he(you) want to take to do a lawful action, by all means do so.  If steam has to change their agreement because of it, more power to him(you).

    Only reason I think that you are him is because he hasn't come out of the woodwork for a while and you seem to be speaking for him or your his friend in RL.  Either way good luck to you guys.

    edit: Forgot to mention that Steam most likely refunded a lot of people just because of the stupid DRM.  A lot of people were pissed about it and Steam realized that it had a problem.  Last time I checked, they weren't selling Silent Hunter 5.  Very strange that this game had problems when Assassins Creed 2 didn't.  Well, at least I haven't heard anything.(so far)

    Everyone has opinions, but does that make them the universal truth??? NO!

  • dirtyjoe78dirtyjoe78 Member Posts: 400

    So you think because you bought a game without doing some research and tried to play it that Steam owes you something?  If you had went to the store and bought this game you would have got NOTHING because no store that sells software accepts returns on that software unless it is for another copy of said software.  The only difference is that you should be dealing with UBISOFT instead of steam for creating craptastic DRM.

  • greymanngreymann Member Posts: 757

    One, you might want to get to the point earlier in your post.  Two, people are too short-sighted and self-centered for a boycott to work these days.  They want their toys now in the shinniest box possible and could care less for the long-term effects on the industry.

  • SarykSaryk Member UncommonPosts: 476

    I have spent thousands of dollars through Steam for myself, my son, wife and an extra computer (guest) (4 accounts). I have never had a problem with Steam. Bought Far Cry 2 and this was the first problem ever. Contacted a Steam guy and problem was fixed within 30 minutes and it was an Ubisoft problem. I won’t buy any Ubisoft games, but trust Steam and Valve.

  • KirijiKiriji Member Posts: 340
    Originally posted by Plutonicwoes

    Originally posted by TJ_420


    I feel for you OP- I wont use steam and have warned people away from them-
    The reason for a "no return" policy on software is due to people copying games and returning them- That is IT. When using a service like Steam there is no way to copy the damn game anyway. Period.
    I would just give up on steam, torrent the games you have paid for already since you have already paid anyhow and consider this a lesson learned.



     

    Just so you know, a large portion of pirated games now are steam releases.  

    The absolutely can be cracked, copied, shared, and run without steam.

    Very true I am playing a pirated version of Silent Hunter 5 now, I'll never buy a UbiSoft game, they are legendary for releasing buggy games, always have been and things havent changed with SH5. But this isnt really a problem with Steam all this shit with the problems your having with this game is all down to Ubisoft .

    image

  • jdnewelljdnewell Member UncommonPosts: 2,237

    A few words of friendly advice.

    Read and make sure you understand what it is you purchase in the future.

    That steam can do this should be no suprise.

    Just pay the stupid tax and move on IMO. We have all had to pay it a time or 2 in life also.

    =)

  • pencilrickpencilrick Member Posts: 1,550

    Steam kind of sucks in that, but IT gaming software is like that in general.  They are so afraid of piracy that they do not stand behind their products when customers are dissatisfied with a purchase.  Only industry, I can think of, that does that.

    Plus, doesn't help that software is over-priced anyway, which brings on their own piracy risks (i.e., folks sometimes steal what they cannot afford, but feel they must have).

    My sympathies to the OP.

     

  • Bob_BlawblawBob_Blawblaw Member Posts: 1,278
    Originally posted by Dragim


    I don't use steam anymore once I found out I can't play the game without it running.  Use Direct2drive.  Basically it is steam without any 3rd party software "as far as I know".

     

    In this case, as it's been said many times in this thread, the issue has very little to do with Steam. It's Ubisoft. try buying SH5 or AC2 from D2D or any other DL service and you'll have the same issues.

  • XianthosXianthos Member Posts: 723

    For gods sake i got only a single game via Steam .....

     

    If i would have read this post before i would never bought anything on their platform before ...

    The most shoking thing for me is that they can block my account and prevent me from playing MY GAMES which i paid ... and even worse they arent afraid to abuse their possibilitys...

     

    Sigh

    EvE doors

    See the best doors on EvE-on!

  • RednecksithRednecksith Member Posts: 1,238

    The only thing I use STEAM for is my Half-Life games and Global Agenda. For just about everything else, I use Impulse. Same convenience, but it doesn't need to be launched/running when you play the games purchased over it. Plus, it tells you exactly what kind of DRM the software comes with right on the info page, in plain sight. Not to mention that Stardock itself is a pretty stand-up example of how a software company should treat its customers.

    STEAM can... well, use your imagination.

  • DeivosDeivos Member EpicPosts: 3,692

    Yeesh. I didn't have this problem when Spore: Galactic Adventures came out...

     

    Bought that on Steam prior to finding out I can't link my retail copy to the Steam service to get it upgraded.

     

    One e-mail to, and one e-mail reply later, they refunded my purchase.

     

    Maybe it just depends on who you catch on the other end?

    "The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay

    "The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin

This discussion has been closed.