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Chantilly
Member UncommonPosts: 20
in Guild Wars
At log-in Feb 9th, 2010, Guild Wars has added a blank for me to fill in one of my character names as its security question. That was never my security requirement and I don't recall the names. I emailed the support address and that failed to help. Any ideas how to compromise this naughty little security surprise so I can play my Guild Wars account again. It was paid at NCSoft and it looks like a management change may have happened. Am at a loss where anyone is that can tell me the answer to the security now. Chantilly
Comments
im sure that ANET support can help you out after their verification process
if they cant help, we cant
Have fun storming the castle! - Miracle Max
Unless you have reinstalled GW you might have an old screenshot with a valid charname in your screenshots folder?
If you don't have old screenshots available you will have to choose one of the support options here: http://us.ncsoft.com/en/support/ (This IS the correct adress and not one of those malicious scam-adresses that is one of the reasons for this change. Anyway: Always beware of links posted or emailed to you.)
I only have experience with using their web-support form. This will require that you register a valid email adress (do not use your gw account here.)
My problem was solved in 3 working days from their websupport. Good luck.
We dont need casuals in our games!!! Errm... Well we DO need casuals to fund and populate our games - But the games should be all about "hardcore" because: We dont need casuals in our games!!!
(repeat ad infinitum)
Happily posting info that NCSoft was able to verify my account and sent me the name of one of my characters on my Guild Wars account. It was 2006. LOL I forgot.... Many thanks for this forum and for you dedicated, smart folks who are here to give me a feeling that help is near. Chantilly
good to hear that your problem got resolved, welcome back to the game
Have fun storming the castle! - Miracle Max