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I'm not a fan of what SOE did to SWG or PS and I'm not a fan of the direction they're going down these days. They haven't released a proper big MMO since 2004 and it just looks like they're going down the console/casual road like everyone else. However last month I resubbed to SWG and got a free month for EQ2 and have been playing their games, just for nostalgia reasons really as I get this itch once a year to come back to them.
I've come across some bugs, deleted items by mistake and other things like Treasure chests spawn intside structures and not being able to get to them. In most MMOs I've played I contact Customer Service and never hear back from them. I remember when my ex got mad at me and delete my characters in a few MMOs. SOE gave me them all back where as Blizzard said "tough Luck" lol. When I had technical problems with WoW, Blizzard never ever helped me and to this day they still haven't fixed the problems with my GPU and their game. However SOE are always willing to help and they always respond fast, within 24 hours.
So no matter how angry I am at them for the whole SWG thing, I have to say that I wish every MMO had a customer service as helpful as theirs.