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Escalating support request
Cymric
Member UncommonPosts: 6
in Guild Wars
Does anyone know how I can escalate a support request to a senior GM or any senior ncsoft staff?
I have a problem with a quest and for nearly a week I am unable to get a response. Eventually, I submit another support request asking to contact a senior GM. That support request is closed without any response.
Comments
I have no idea how to escalate - beyond using their ticket system
help.plaync.com/cgi-bin/plaync.cfg/php/enduser/std_adp.php
what quest are you having problems with ?
and what is the issue ?
EQ2 fan sites
Well, I managed to get an answer from another forum. Basically I did not know how to get into a mission and the GM doesn't know either. This is the link if anyone is interested :
http://www.guildwarsguru.com/forum/showthread.php?p=4488764#post4488764
Guild war support is the worst that I had ever encountered before