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i couldn't find how to fix my problem in the game some thing about my graphics card kept on crashing but i installed all the new drivers and what not to get it to work but to no success. so i though i know i will ask there team of experts what i could do (ha). I find out that ii ahve to submit a ticket to them (fair enough) i then find out that as i dont pay for the game that i can not get any help on trying to get the game to work in the first place.
I sent in a ticket under basic/guest account tab saying
"i have recently started playing this secondlife but i have encountered a problem with my graphics. i have attached a DX diag to this ticket as i hope it will help find my problem.
thanks in advance for the help"
there reply was
Thank you for contacting us about this issue.
As a Basic Account Holder, you are not entitled to this level of support through the ticket system. This support is currently only offered to Premium account holders.
We encourage you to look through our extensive knowledge base, the solution finder, the forums and the wiki to solve this problem.
You could also visit one of the help islands in world and ask a helper or mentor for advice regarding this issue.
You can find the knowledge base and solution finder at www.secondlife.com/support.
If you need help with your password, please visit www.secondlife.com/password or call us on:
US/Canada (toll free): 800-294-1067
Long Distance (not free): 703-286-6277
If, however, your issue is in fact regarding one of the basic account questions in the drop down menus for Ticket type: 'Special questions - Basic account or guest login', then please re-submit a ticket under the appropriate ticket type.
Linden Lab Support"
so now i still dont have a working game they have lost me as a customer because i could not even start the game to begin with. so they want me to pay to get the game to work because they wont help me untill i pay.
i find this compeletly stupid if they want to make money from people they should be able to offer support on getting the customer to at least be able to try the game...
i have spent 2 minutes in the game b4 crashing out and that is all the time i am willign to spend on a game with no customer support.