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I was told many times and now I agree, I will never do business with Gamestop/ebgames again.
So I pre-ordered the collector's edition of warhammer back in March 28th 2008. They gave me the pre-order box that they give everyone but they never emailed me the collector’s registration codes. So Live game head start has begun and I have been calling several gamestop locations and reading through tons of websites to find out that gamestop screwed up. So I called gamestop again and asked for them to re-send the email which I am still waiting for. Maybe hopefully I will still be able to get into the collector's edition event.
And no the email did not go into my junk folder.