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In short, "Live Chat" confirmed that Wi-FI connections are not supported by Pirates of the Caribbean Online. This is not explained under "Minimum Requirements"
This may be old news to some but I was very suprised. I installed the game for the first time a couple of days ago so I could play with my nephew. Before the jail was even done loading I had my first crash. I didn't think much of it and retried. I then had crashes every 5-10 min as I rushed through creating a character and opening tutorial. I could not get past the canon practice.
I read through all the completely useless "support" and FAQ's on the official web site. I even tried reinstalling, adjusting screen resolution and lowering the video settings (mostly in despiration since my PC had no problem running WoW & GW's on high settings). Finally I gave in and decided to contact the Live Chat. That's when I was told if that if you rely on WiFi, you're out of luck.
I just can't believe they would cut out such a large segment of users. I would think Disney could afford developers with the nessicary skills.
Here's the transcript (Names Changed):
The initial submission was:
The game crashes every 5-10 minutes
SERVER:Customer is waiting for Response...
TECH: Hello Mark.
MARK: Hi there
MARK: thanks for your help
TECH: I'm sorry to hear you're having trouble. I see you describe the game crashing every 5 to 10 minutes. Is that correct?
MARK: yes, I recently installed the game for the first time
MARK: and it has not let me play greater than 10 min without a crash
MARK: I could not find much on the website in regards to this issue
TECH: Do you use a wireless connection?
TECH: That is the most likely cause of the disconnects you describe.
TECH: Wireless is not supported by Pirates, and causes this exact issue.
MARK: that's unfortunate
TECH: As the first troubleshooting step, please try connecting to your router using an ethernet cable, and then trying to play.
MARK: and this causes the whole game to crash? not just a server disconnection?
TECH: Lossing connection to the server causes the game to crash.
TECH: Can I help you with anything else today?
MARK: ah got ya, no I'll give that a try.
TECH: You're welcome, and thank you for choosing Pirates Online Chat support. Have a great day!
MARK: thanks you too [TECH]
SERVER:Agent has closed chat session.
edit: my horrible spelling