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Ncsoft Austin has hired Charles Dane, those of us who played EvE or Ultima Online might remember him as kieron, community manager in EvE and event manager in UO.
Here you have a thread of introduction to the community www.aionsource.com/forum/news-announcements/6315-greetings-salutations-introduction-nc-austin.html
Hopefuly he will do as well as he did in his previous games, next to Ayase, Amboss and Atreid (kieron doesn't start with A) I think Aion team is ready for some massive hype, let's see how they pull it now