I recently changed my email address and wanted to update my Knight Online account information. Well, when I tried to use the "edit account information" link it was non-functional, so I opened a support ticket and asked for some assistance. This was their reply:
"Thank you for contacting customer support, I understand you are having trouble with "change of e-mail". Unfortunately, resolution of this issue does not fall under our Free2PlayT support offerings. To learn more about the support levels we provide, please review the Knight Online Service Level Agreement at this link: http://www.knightonlineworld.com/index.php?pg=sla
However, if you do indeed wish to receive support for this issue, please purchase a premium service package (bronze, silver, or gold) and submit a new ticket. Thank you for playing Knight Online!"
-Knight Online Customer Support Team.
Since when is updating account information exclusive to only pay-to-play persons in ANY game? It is totally ridiculous, don't you think? Why would I pay for a game that doesn't even have my updated and correct account information?
My advice, stay away from this game unless you have an open wallet because dollar signs are all that these people can see. They don't care about anything else, not even a simple common courtesy like being able to keep your account information up-to-date. Needless to say I won't be back, not even for free play, it isn't worth the aggrevation and stupidity that revolves around it.
Edit: Knight Online has now been uninstalled from my computer.