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What I posted under the Vanguard forums!
Mmotroy
Member Posts: 17
Im getting very tired of the crappy customer service and real lack of support offered by Blizzards WoW game. Its gone far too far now I feel. If you log into there servers they are crashing left and right. Also they are all label medium now and some are locked or just offline crashed. CM's on the forums refuse to awnser questions or give any sort of feedback. They released new realms on launch day and all were physically located in east. Alot of people on the WoW forums are saying they are moving over here. Im very much looking in the same direction. Anyone else feel this way?
PS. I was talking about moving to Vanguard here!
Comments
"If you give a man a fish, you feed him for a day, if you teach him how to fish, you feed him for a lifetime"
Disagree on the servers though, the 2 i play on have been solid, had a few disconnected on the day TBC was out, but connected again right away. WoW servers are very stable IMHO. Last issue was about 6 months ago when my server was off for 3 days becuase they moved it to a different data centre, got 4 days credit on my account too, which made up for it.
1. Reported to the GMs about a farmer with a funky name like ffjkff. Cant remember the exact name now. About an hour after the Convo with the GM I got an ingame mail from the GM with 5 major healing pots and 5 gold.
2. Deleted a character on my account and forgot to clear out the toon's bank. Would have lost 200 mithril bars and 120 thorium bars. After the convo with the GM, the character was put back so I could get the stuff out its bank.
3. Got stuck in an instance. Something had bugged where it couldnt be completed. Main boss would always "Evade' our attacks. And wouldnt reset. contacted the GM and he came into the instance, joined our group and kill the boss for us so we could loot him.
That is just three times I have had to contact GMs in WoW and came out happy. Other games its completely different.
1. In L2 I contacted a GM about a bot farmer. Was kicked out of the zone and killed.
2. In SWG I lost my house. It got deleted and never spawned back in. The GM reply was pretty much 'Too bad so sad'.
3. In EQ2 got stuck in a place where I couldnt move. GM ported me to a hostile zone where I died immediately.
Kai
All I want is the truth
Just gimme some truth
John Lennon
If customer support is so bad then go find another game, no need to troll these forums.
And for the record their service is great, better than any MMO I've played. I had my account hacked, dunno how, but I logged in one day and my main character was naked, my bank was empty and I only had a few coppers on me. The next day my character was back just like he was before I got hacked.
Another time our guild was trying to get into AQ40 but for some reason half the raid had different raid IDs so we couldn't raid, our guild isn't big enough to fill 2 40 man raids. We petitioned a GM and within 15 minutes a GM showed up and started fixing our IDs.
Another time I fell through the world, I petitioned and withing 5 minutes (I was shocked) a GM moved me back to the world again.
3 problems in 2 years of playing, not bad. 3 fast resolutions...priceless.
On the contrary sir, their tech and customer support is number one.
I can't say much about eve but my friend who play's says the game isn't really that fun he just plays it cause it's all his system can handle.
Kai