Tigrane the CSR very helpful! (not)

Kaenash · October 2006

So I tried Saga of Ryzom when it first came out, I think it was over two years ago.

I had lost the CD and assumed with all the patches, may as well try a new install. So I tried the 'trial' recently just to see if it had improved, noticing it is in the hype meter. I am glad it didn't cost money.

I can't review games in the hpye meter (or else I would say this there) because my 'rating' is too low. I have been a regular lurker for a long time, but I guess I seldom log in.

I create a character. I think "Nevrox" as this is a play on words of the publisher Neverax, which isn't even something in the game, not like I named my character "Stormwind" in World of Warcraft or something.

Anyway, I struggle with the really clugey controls and then 10 or so "OKs" I have to hit to get through the first 'mission' which is to talk to a ranger.

I wander around fighting things I have no idea if they are too strong for me or not (no handy red/yellow/blue color code) and naturally they kill me right away.

In between deaths I wander around to green things that lay on the ground and 'extract' while Iwait for my hp to return. I can't tell what may be in the green puddles of goo, it could be wood or dung, who knows.

I craft a pair of boots but this 'degrades' my crafting tool right away. So I realize quickly if I can't craft anything other than boots and I can't sell them for more than the materials and crafting tool, I am going to be in trouble. It requires about 5 resources to make a boot and you get 50 'generic' resources that I am hesitant to use, but with all the dung and resiin and wood Icollected, rarely is anything usable in the boot recipe. I make about three boots.

I had asked a few very general questons about how to craft anything besides boots or to switch to meelee after you use acid blast to pull the monster. I got no response. I had even asked how to 'complete' the mission with the ranger because I had no idea I had to actually hit 'ok' about 10 times all the way through even the final parts of 'so let me tell you about ..." multiple choice tree.

I had no response from my 'fellow players' in this community. not even a 'hello' or a "I do not know'. I asked in a short and respectful way.

I had asked for assistance, trying to figure out if I could somehow switch from the power gloves of the mage to a dagger when the monster closes in on me (you know...in other games how automatically you put away your wand and switch to your staff for instance, intuitively). ...anyway, the CSR Tigrane is there and I ask him.

Apparently he is bored, because after not answering my question he sends back;

"I need a name suggestion...

"

I am getting renamed?

"yes...I am afraid so"

"why?"

"Too close to Nevrax"

I made it easy for him.

I quit and uninstalled this unintuitive nightmare. frustration and CSRs with too much time on their hands. That is my conclusion. also, do not ask a CSR for help, because that is how they 'help' you.

Garrik · October 2006

Sad story indeed, but when i asked for help i always got it from the community and then the few times i have needed assistance from a CSR i had excellent support from them.

Naniboujou · October 2006

Sorry to hear of your difficulties on Atys. My experiences with CSRs has always been that they are top-notch at customer service and helpful almost to a fault; sorry to hear your experience differed.

Good luck in whatever world you next decide to explore.

Chessack · October 2006

You chose a name purposely that was like the company name and were then surprised that they changed it? I'd have been more surprised if they had not.

As for the rest of it -- you can easily tell how tough something is by the "star" rating. That rating system is explained in the game help files. Also, if you hover the mouse over the star rating it tells you the 10-level range of the target (e.g., the target is level "31-40"). By comparing with your own level it's a trivial matter to see what is an appropriate challenge.

It's surprising no one answered your questions but where were you asking? There are multiple channels... if you were asking in local then maybe nobody saw it. On the other hand if you ask on Universe normally you get a response. On the other hand this does depend on play hours... if you are on at a time when few other players are, then that would make it hard for them to respond.

C

XoloX · October 2006

I'll try not to sound too bitchy now, as I do feel sorry for your experience, still some things need to be referred to. I apologize in advance...

Some things have already been said in words I wouldn't have used, but they're there
At first, naming this thread. You're naming of this thread looks like a flaming call to me, while after all, you're complaining about the intutiveness you have experienced for yourself. That's, simply put, unfair.
About you UI problems... every new game has a new UI to get used to. That's business.. It even used to be a major showstopper for necomers but that was resolved by the new starter island. You did get a popup at your very first start, directing you to where to learn the basics of your interface. It's nobody else's fault that you seem to have clicked it away without reading but, you guess it... Also, you said that you have been playing at some time, propably Beta, already. The interface is, apart from details, unchanged, so I really don't understand those problems too well. Anyway...
Info on missions: Usually questions in region are answered fairly quick. It might ofc be, that people are doing something to keep them busy for a while not being able to answer without endangering themselves or their team (healers, anybody?). Maybe it was also the tone of voice while asking, but that I won't assume. There is and was the ingame help, you have been pointed to that in the first popup. That one would have explained a lot, even the system to help consider the mob's strengths...
Guides and GM's generally are not allowed to give hints to missions or where things or anything can be found. They can't. That's not unique to Ryzom, however...
Yes, it is some lines to read for a beginner, strewn across the place in the IG Help, the regular popups during the tutorial and the mission texts themselves. Yes, it will take a minute or two to actually read it. Yes, I know that everybody wants to go about adventuring instead of reading. BUT, it's there with a reason, the reason to help you get started in playing your role and it was your choice to -obviously- skip those. Like it was your choice to moan about things now a little as a result of it.
I'm sorry that you made those decisions.

Now that you have given your first time anger a free go, you might consider looking at it again. You might be biased this time but who knows...

Dreneth · October 2006

Choosing a name which would violate any game's naming policy shouldn't surprise you. As for gameplay, being a 6 year veteran MMO gamer, I would have to disagree with your description of the game. It appears to me that your post was born of aggrivation that your "play on words" name was rejected.

Good luck finding a game that works for you.

Mrbloodworth · October 2006

Originally posted by Kaenash
So I tried Saga of Ryzom when it first came out, I think it was over two years ago.

I had lost the CD and assumed with all the patches, may as well try a new install. So I tried the 'trial' recently just to see if it had improved, noticing it is in the hype meter. I am glad it didn't cost money.

I can't review games in the hpye meter (or else I would say this there) because my 'rating' is too low. I have been a regular lurker for a long time, but I guess I seldom log in.

I create a character. I think "Nevrox" as this is a play on words of the publisher Neverax, which isn't even something in the game, not like I named my character "Stormwind" in World of Warcraft or something.

You should have known, and he was polite about it. Using the name you made, it is to close to neverax, and allmost implys a GM statis, just as it would in other games if you atempted to use [GM] or the like in your name.

Anyway, I struggle with the really clugey controls and then 10 or so "OKs" I have to hit to get through the first 'mission' which is to talk to a ranger.

The controals are WASD. Not cludgy at all. As for the "OK's", yes the quests on the starter island have some good reading, its point, after all, is to explane how to play the game.

I wander around fighting things I have no idea if they are too strong for me or not (no handy red/yellow/blue color code) and naturally they kill me right away.

If you look at your target window, you will see a star with a # next to it, that is its relative danger to you agenst yourhigest skill tree, With 0 being basicly = to your best skill line. There is no Con system in ryzom, only understanding of the creatures in the world will tell you if they are argo, and the stregenth and weakness is.

In between deaths I wander around to green things that lay on the ground and 'extract' while Iwait for my hp to return. I can't tell what may be in the green puddles of goo, it could be wood or dung, who knows.

You will get the skill later to identify wht is in the Harvest nodes. You will also gain the ability to limmit your serches for Resorce nodes to only thoes of a type of item, such as "Clothing", Weapions" ETC...

I craft a pair of boots but this 'degrades' my crafting tool right away. So I realize quickly if I can't craft anything other than boots and I can't sell them for more than the materials and crafting tool, I am going to be in trouble. It requires about 5 resources to make a boot and you get 50 'generic' resources that I am hesitant to use, but with all the dung and resiin and wood Icollected, rarely is anything usable in the boot recipe. I make about three boots.

See above. Crafting in ryzom does require a little knowladge of the materials needed. Each material will list what it can be used for on the metrial itsself.

This was all explaned in one of thoes "OK'S" you must have clicked threw.

I had asked a few very general questons about how to craft anything besides boots or to switch to meelee after you use acid blast to pull the monster. I got no response. I had even asked how to 'complete' the mission with the ranger because I had no idea I had to actually hit 'ok' about 10 times all the way through even the final parts of 'so let me tell you about ..." multiple choice tree.

How to craft other tiems is also explaned if you do the series of quests given by the crafter NPS. (Reading)

As for as the "OK's", The island is a tutorial, and reading is required. Reading whay the NPC says will give you alot of good info on how to play ryzom.

I had no response from my 'fellow players' in this community. not even a 'hello' or a "I do not know'. I asked in a short and respectful way.

That is odd. You may have been in lochal chat..and noone heard you. Try region.

I had asked for assistance, trying to figure out if I could somehow switch from the power gloves of the mage to a dagger when the monster closes in on me (you know...in other games how automatically you put away your wand and switch to your staff for instance, intuitively). ...anyway, the CSR Tigrane is there and I ask him.

Switching, from casting to melee is as simple as hitting the skill, or if you have a AMPS (Magic gloves) just equip somthing melee by clicking your curently equiped item in your hot bar. (Also explaned by a quest series).

Apparently he is bored, because after not answering my question he sends back;

Your name was invalid, had you let him change your name and been nice about it, he mostlikeley would have helped you out after doing his job.

"I need a name suggestion... "

I am getting renamed?

"yes...I am afraid so"

"why?"

"Too close to Nevrax"

I made it easy for him.

I quit and uninstalled this unintuitive nightmare. frustration and CSRs with too much time on their hands. That is my conclusion. also, do not ask a CSR for help, because that is how they 'help' you.

Totaly inncorect. The CSRs are some of the best anywere. Peroid.

Im sorry you had such "issues".

Arremus · October 2006

Wow.. just wow...

Ok, just let me sum up the OP quick:

"I used a name that's a very close copy of the company's name, intentionally, and am now bitching that it was changed.
I then didn't bother to read any help files or download the manual, but expected the game to be as newb-intuitive as WoW.
It was all too hard, I got killed by a mob.
The community sucks cos no one would answer my question (my note on this: I have not seen a single question go unanswered in the last week I've been back playing).
Because of my frustration, my lack of reading Help files, and my stupid choice of name, all CSRs therefore suck, the community is shitful and the game is unplayable."

WARNING for potential new players:
The Saga of Ryzom is not a spoon-fed MMO. It is not a point-click-and-level MMO. It is not 99% gear, 1% skill.
If you've not experienced anything other than WoW, EQ2 and DD:O, Ryzom is going to be a very different and most probably challenging experience for you.

I find Ryzom to be a LOT more rewarding than The Cookie Cutter Three that I named above. It takes some perseverance yes, and a good amount of question asking and Help file reading.
But if your concept of MMOing is point-and-clicking your way to 60, Ryzom is not for you.

For the record, I saw your name in-game, and my first thought was "Haha, wonder how long til that idiot gets his name changed".

My post is harsh and bitchy? Well suck it up. I don't have the tissue for your tears attitude that some nicer people do around here.
You intentionally went out of your way to draw attention to yourself, and then failed to do any research, so a game of Ryzom's learning curve is very evidentally not for you.

I hear EQ2 are trying to get more subs to stay afloat though, maybe go check that out.

Zorvan · October 2006

The OP obviously thought he could play the game just like WoW and when he realized it wasn't anything like WoW, it became a bad game. Just another "WoW was my first game, so it must be the only correct way to play." troll. Everything he complains about was brought on by his own actions and inabilty to play something that required reading. GBTW

moyaku · October 2006

What Arremus says ! couldn't have said it better... (and no your post isn't bitchy at all just down right)

Plus the name is Tigane not Tigrane !
And if nobody helped you, as you say, it is prolly because you were to WoWish

we don't really like this kind of behaviours... Ryzom's community is mostly about respecting everyone.

Sorry to see there still are players out there not understanding the basic "skill" in MMOS (and day-to-day real life) that is respect.

Go back to WoW and try not to check out games that are to complex for you anymore this way your feelings won't get hurt again (hopefully)

badomen07 · November 2006

Kaenash im sorry to hear that your pure ubber nooby retared thinking, made your downful to what could be discribed as one of the best mmos out there. this game requires that you use your brain, it requires carefull thinking and planing of each action you take. your statement to noone helps u is well i dont think they would let me say what i think of that. because i have played a few mmos out there WoW and linage2 just part of the list, saga of ryzom has the best costumer support service in any mmo game i have ever played, these people give you the time of the day if you so much as ask for it,they really do care for the players and not just there monthly income. i strongly belive other game could take a leaf out of ryzoms book on this.

some of the quests are buggy with things like update counters not updateing untill u have the full count of items needed, thats not the end of the would and if u ask why so so quest seams bugged the players in the region would tell u.

Kaenash everything u stated as a problem was brought on by your own fault sorry if thats harsh but i dont care and the csr u happen 2 use is prob one of the bests csr in the game.

go take your back to wow

Akaraxle · November 2006

I feel compelled to post here and say that for the couple of weeks I trial'd Ryzom a few months ago (I still have it installed), the players were extremely helpful on /universe and answered every question of mine. The game got me curious because it was rumored to have the best MMO community ever, and I have to admit it's true.

orew · November 2006

Let me put it delicately... Ryzom requires an IQ superior to the one of a, say, mollusk and you were not up to the task. I'll try to address a few of your concerns:

Your choice for the name was rather uninspired. This is a roleplaying game, I've reported names for much less reason than being almost identical to the publisher's name.

Information about the general difficulty of a mob is available as long as you watch the screen.

The quests are self explaining and very easy as long as you read what the NPC has to say - all the information you need to finish them is given to you. The quests are not real quests, they are the tutorial, they are easy by design.

Ryzom community is the best I have ever seen, helpful and polite. So are the CSR. If your experience differed it must be something you did wrong - like asking how to play Ryzom or asking how to become a jedi or stating that the game sucks because it is not easy, fast and easy.

Angelbound · November 2006

First of all I think everyone here is being way to harsh on the lad, maybe he is 9 but you are insulting him and judging him based on an action of a name and his thread, maybe wow was his first game.

Maybe it is not his fault he never experienced any skillfull mmorpgs, and btw you speak of the community in ryzom being really great but all you are doing is proving how rude and arrogant you can be. Who cares about how is attitude is maybe instead of focusing on judging him make a suggestion instead. And to me it seems most of you are acting way to defenseivly just because the op made a name its only a game geesh.

frkhot97 · November 2006

Originally posted by Angelbound
First of all I think everyone here is being way to harsh on the lad, maybe he is 9 but you are insulting him and judging him based on an action of a name and his thread, maybe wow was his first game.
Maybe it is not his fault he never experienced any skillfull mmorpgs, and btw you speak of the community in ryzom being really great but all you are doing is proving how rude and arrogant you can be. Who cares about how is attitude is maybe instead of focusing on judging him make a suggestion instead. And to me it seems most of you are acting way to defenseivly just because the op made a name its only a game geesh.

I agree. Ryzom players have a reputation of doing what is "hominly" possible to help a new player out, answering questions or trekking them to new lands or making nice gear. But when the game is criticized the playerbase will bite back - hard. Hard to imagine it's the same people. The OPs post doesn't really challenge the game, it sounds to me he is actually aware he missed lots of info click-click-clicking through the mission texts without reading them.

The game isn't all that easy. I think we all went through a steeper than average learning process, it took me two trials to get a feeling for the game (back when it was timebased trials). But it did turn out more rewarding than I expected, 15 months later I'm still learning stuff.

fiontar · November 2006

A lot of Elitism in this thread. I might question whether or not the OP was meant to troll or not, but if so the game's regulars fell right into the trap that was set. Who, investigating this game, is going to be happy to find it populated by Elitists with an explaination of why no one in game was able to answer questions being "maybe you seemed to WoWish"?

All I can say is wow. "We don't like your kind 'round here" is a great way to encourage the new blood needed to keep your game financially viable.

Kyleran · November 2006

Originally posted by fiontar
A lot of Elitism in this thread. I might question whether or not the OP was meant to troll or not, but if so the game's regulars fell right into the trap that was set. Who, investigating this game, is going to be happy to find it populated by Elitists with an explaination of why no one in game was able to answer questions being "maybe you seemed to WoWish"?

All I can say is wow. "We don't like your kind 'round here" is a great way to encourage the new blood needed to keep your game financially viable.

Its been my experience that if you post on internet forums spoiling for a fight..... you'll find one....

Doubt much was lost...doesn't sound like there was any chance to change the OP's mind at this point.

GRIMACHU · November 2006

Originally posted by fiontar
A lot of Elitism in this thread. I might question whether or not the OP was meant to troll or not, but if so the game's regulars fell right into the trap that was set. Who, investigating this game, is going to be happy to find it populated by Elitists with an explaination of why no one in game was able to answer questions being "maybe you seemed to WoWish"?

All I can say is wow. "We don't like your kind 'round here" is a great way to encourage the new blood needed to keep your game financially viable.

Not elitist per se, but very protective of what we have. Two of the greatest things Ryzom has going for it are 1) the community and its relative maturity 2) the ability and responsiveness of the CSRs.

Anything that threatens those is going to be reacted to with hostility.

Angelbound · November 2006

Like I said, it makes you out to be way to judgemental and one person is not going to change the game, it is only a game and people are making this guy out to be an enemy. Maybe in the forums if you showed him kindness and suggest a better and more mature approach with ryzom he just may do that.

But instead you talked him down when in reality people here were acting no better then he. You do not truly know him so how can you judge him already? Maybe he just isnt an elitist and that is his choice not yours. It is not only your game its everyone who pays for it and thats just the way it is.

GRIMACHU · November 2006

Originally posted by Angelbound
Like I said, it makes you out to be way to judgemental and one person is not going to change the game, it is only a game and people are making this guy out to be an enemy. Maybe in the forums if you showed him kindness and suggest a better and more mature approach with ryzom he just may do that. But instead you talked him down when in reality people here were acting no better then he. You do not truly know him so how can you judge him already? Maybe he just isnt an elitist and that is his choice not yours. It is not only your game its everyone who pays for it and thats just the way it is.

And if it gets overrun by leet kiddies everything that remains that was good about it will sink into the usual online game mire.

I don't think there's anything wrong with wanting something to remain the best it can be.

Angelbound · November 2006

I have been playing mmorpgs for a long time, and believe me it wont happen in this game. This game is not developed for the young mind, and as long as it stays the way it is one person isnt going to make a differance.You cannot prevent wow players and etc from playing the game and who cares if they did?

They cannot expect to act the same way as they did in wow, they will end up quitting or changing how they approach others and the game as they learn what kind of game it really is. And with a free trial like this one you cannot stop kiddies from trying it, its going to happen no matter what. You cannot judge every new player like this, when your new to the game with differant kinds of people there will be differant approaches espically if they are use to differant games, if you want to keep your community clean then show them how to act instead of acting like the typical elitist.

GRIMACHU · November 2006

Originally posted by Angelbound
I have been playing mmorpgs for a long time, and believe me it wont happen in this game. This game is not developed for the young mind, and as long as it stays the way it is one person isnt going to make a differance.You cannot prevent wow players and etc from playing the game and who cares if they did? They cannot expect to act the same way as they did in wow, they will end up quitting or changing how they approach others and the game as they learn what kind of game it really is. And with a free trial like this one you cannot stop kiddies from trying it, its going to happen no matter what. You cannot judge every new player like this, when your new to the game with differant kinds of people there will be differant approaches espically if they are use to differant games, if you want to keep your community clean then show them how to act instead of acting like the typical elitist.

And show them what isn't acceptable.
Which means, really, mission accomplished.

Angelbound · November 2006

But there are better ways to do this in chat, which means you dont not need to act rude about it.

GRIMACHU · November 2006

Originally posted by Angelbound
But there are better ways to do this in chat, which means you dont not need to act rude about it.

Garbage in, garbage out.

Angelbound · November 2006

That is deffinatly not a good prespective in the real world, believe me it works the same way in rl and you will realize it one day.

slay13 · November 2006

I dont know...i just started Ryzom this week and have been pretty smitten with the experience so far. Community is extremely friendly and helpful. I do agree that there could be more INGAME help to start out...but the community has pretty much always picked up the slack in this area, so i'm pretty OK with the dev's devoting their time to NEWER content than makin new stuff to better explain things to newbs and creating more redundancy.

I totaly dont see where your comin from with the whole "name" thing. If it was a normal name then i guess i'd be right with ya...but people get fed fake info and whatnot from "fake" moderators all the time in MMORPG's. How is a newb supposed to not know to give his personal info to someone claiming to be a moderator or whatnot if he has the same name as the company. This is done a lot in games and im glad that ryzom did what they did to you. I only wish that more games would be as on top of things as they have been.

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Tigrane the CSR very helpful! (not)

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Tigrane the CSR very helpful! (not)

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Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV