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It's been over 2 years since Sony Online Entertainment came out with their new Stormhammer (Legends) server for EverQuest. Currently it's the highest populated server in EQ boasting a wide range of better features than the typical server. Out of all the features that are interesting is the better customer service. Unfortunately it shouldn't be called better customer service, but just plain customer service because on a regular server, there is none anymore. I'll admit i haven't played every server to see if GM's are on at all, but I can bet that there hasn't been one in a long while. Tarew Marr (my server) hasn't had a GM on to answer petitions in over 2 months and even then it was for only 10 min. I use the analogy of the freeloader vs. the landowner becuase that's what SOE has portrayed regular server player's to be, a burden, something to be contents with. If SOE had it's way, all the server's would be Legends servers and we'd be paying $40 a month. Now for alot of people, that's ridiculous! Quite frankly, by pulling back customer support from the regular servers, they are causing unrest amongst the players and trying to force us to pay more money for the service. They know they'll lose a few to this customer support situation, but in the end, more will come because EverQuest is a game where every month there's at least 2 new subscribers (or at least someone buying a new account). So ya, contradict this, but quite frankly Sony didn't even have the guts to make their own MMORPG, they didn't know how to risk it, and quite frankly, they never have or will.
-Mike (One angry and almost unloyal follower of the cult obsession known as EQ)
P.S. : Damn it's 6:00pm PST already, gotta do my Pre-Algebra homework!