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I dont really care for WoW but I will give them credit. That game has basically ZERO bugs. Yes the servers have issues and balance needs some tweaking. But as far as gameplay goes, I cant recall once running across a quest that simply didnt work. And lets face it, the only reason WoW has server issues is because who could have known they'd grab 4+ million players and at such a fast rate.
Looking at SWG, the community is so used to total garbage buggyness that they dont seem to care anymore. The players that remain either dont care (because of their all-consuming pursuit of jedi) or stopped reporting bugs because SOE never fixes anything.
A fine example is the gungan missions at the Sacred Place on Naboo. These missions have been bugged since beta 2 when i first attempted them. I have consistently reported once a week since that time and have had every thread deleted with various responses. From its a known issue to its working as intended (funny considering I didnt know a chat bubble should be empty when an npc chats with me). Its simply unbelievable to think that SOE wont fix this. Is it a matter of policy ? Do they just not want to spent the money and man-hours to bother ? Or is this is simply a matter of incompetence..ie. they tried but dont know how to fix it ?
I also think if Blizzard ran things we'd actually get things long promised to us done. I personally dont buy the dev chat on stratics that promises future profession revamps. Anyone recall the planetary loot revamp ? I recall word for word the same responses from devs.."we'll be doing all planets loot over again very soon"
Overall, I wish SOE would break its contract with Lucas. Im betting Lucas would switch to Blizzard in a second after seeing their success.