does anybody else think it is irritating that game companies use twitter and facebook to spread important updates to their customers?
For instance bethesda support often looks into ticket numbers from people to get them updates or help. So I have to tweet the company for them to look into my problem now. Or said company post the game is down or going down but does not post it in their game launcher or their own forums. I was thinking back a long time ago a problem in lotro with golden leaves and the community manager saying players should just know something is broke rather than put it in their little updates box when you sign in.
I am all for them getting the info out in many ways but you should always be able to get it from a companies website and tweeting for support is just sad.