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The TERRIBLE support for this game is astounding. I cannot understand how a game is going to continue to survive with this crappy support. You can email support, and get no responce about issues that affect mutiple players. I have pmed slappy, and support and recieved no email back whatso ever. If i had gotten a simple email with something like "We are currently looking into the matter." i would have been a little happier. But I didnt even get that simple of a responce. How long does it take to copy and paste that into all emails that maybe regarding the same situation.
The next issue i have is the GMs. I was in-game the other day, and asked a GM what i was doing wrong and or if the "thing" in question was broken. He pmed me back and proceded to tell me i was and idiot and wasnt doing it correct after i had told him exactly what i had done. He pmed me back and told me to do it the same exact way i did it. He proceded to tell me I was obviously doing it wrong. At that point i got fed up with the crappy support and logged off. Frankly if they ever want this game to grow, they need to make some major changes.
Third, they have some serious issues with the blacksmith that they do not want to address. The blacksmith does not work correctly. Well according to them it works eactly the way it is supposed to. The only problem is that i have spent over 1k metals and i have nothing to show for it. When you consider that it takes about 2 months to get 1k metals and you get crap for it then... Before a patch they put out supposedly making the success rate "higher" i had much much better success. I had a 2 +9 bows and a +9 shield. I now have a +0 bow, a +3 bow and a +1 shield. All of these items are what they consider "low level" so the success rate should be very very good. Guess what its not...
Anyway if you are considering purchasing the game, i wouldnt use any metals. I would save them up or sell them. There is no point. And if you have any issue in game forget about it because the support people wont help you.