I saw on their reddit that Intrepid is saying things are a bit delayed, but the average time is 3 days? I'm over two months in on mine, and I've even updated it and tried contacting their support twitter even to no response.
It seems to have simply fallen down a black hole or something. And apparently I'm not alone in that, because plenty of people are complaining about absurd response times of over a month.
They say they added new support staff to help? Maybe they did, but it doesn't seem to be helping. Lots of people can't even log in to the new site because of account migration problems, and simply can't get them resolved. Others are missing their previously purchased items from the old website.
Truly something seems VERY amiss here.