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Epic Games Store Now Matches Steam's Refund Policy - MMORPG.com News

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  • immoralthangimmoralthang Member UncommonPosts: 160
    edited January 12






    Epic should really start making true exclusives besides Fortnite. A new Unreal Tournament would be a start.






    Same could be said of valve



    But we got the wonderfully received Artifact card game last year! You are absolutely right though. I hope Epic launching its store motivates both companies to start making AAA games again.
    Post edited by immoralthang on
  • QuizzicalQuizzical Member LegendaryPosts: 20,374
    SlyLoK said:
    2 hours isn't enough time to decide whether you like the game or not. Needs to be a bit more. However it would be difficult when so many games can be beat 4 or 5 hours. Possibly take it on a game by game basis.
    And you think that it should only be necessary to pay for games if you decide after you're done with them that you liked the game?  I can understand requesting a refund if the game doesn't work properly or it's quickly obvious that it's not what you expected.  But to treat it as a free trial where you can clear half the game with everything working exactly as it ought to, and then decide that you'd rather not pay to finish it and so you request a refund is abuse of the refund policy.
    CazrielcheyaneKyleran
  • blamo2000blamo2000 Member UncommonPosts: 631
    I went to check out their store the other day and it didn't seem to have much. Origin seems to have way, way more. Unless I went to the wrong place. I went to the epic website and hit the store tab up top. I can't wait until their is more options comparable to steam and gog. At the very least it will hopefully force Steam into losing their current authoritarian, anti-free speech policies.
  • TorvalTorval Member LegendaryPosts: 18,602
    Quizzical said:
    SlyLoK said:
    2 hours isn't enough time to decide whether you like the game or not. Needs to be a bit more. However it would be difficult when so many games can be beat 4 or 5 hours. Possibly take it on a game by game basis.
    And you think that it should only be necessary to pay for games if you decide after you're done with them that you liked the game?  I can understand requesting a refund if the game doesn't work properly or it's quickly obvious that it's not what you expected.  But to treat it as a free trial where you can clear half the game with everything working exactly as it ought to, and then decide that you'd rather not pay to finish it and so you request a refund is abuse of the refund policy.
    I don't believe in refunds because you didn't like it. Those should be for technical issues or the rare case of feature bait and switch which should be verifiable, not hearsay. For technical issues though it should extend for the entire patch life of the product for the rated OS. So if a company says the game will work on Windows 7 or 10 and a patch later breaks that on because Windows 11 is out, they need to make it work or refund whether it's 2 or 2000 hours. If a company sold support for OSX or Linux and they later remove it, then they it should trigger a refund.
    blueturtle13GdemamiConstantineMerus
    traveller, interloper, anomaly
    ¯\_(ツ)_/¯

  • SlyLoKSlyLoK Member RarePosts: 2,505
    Quizzical said:
    SlyLoK said:
    2 hours isn't enough time to decide whether you like the game or not. Needs to be a bit more. However it would be difficult when so many games can be beat 4 or 5 hours. Possibly take it on a game by game basis.
    And you think that it should only be necessary to pay for games if you decide after you're done with them that you liked the game?  I can understand requesting a refund if the game doesn't work properly or it's quickly obvious that it's not what you expected.  But to treat it as a free trial where you can clear half the game with everything working exactly as it ought to, and then decide that you'd rather not pay to finish it and so you request a refund is abuse of the refund policy.
    I can send back food , clothing , electronics and other things that I do not like.. Why can't video games get the same treatment? Do you think that industry is above all others?

    image

  • QuizzicalQuizzical Member LegendaryPosts: 20,374
    SlyLoK said:
    Quizzical said:
    SlyLoK said:
    2 hours isn't enough time to decide whether you like the game or not. Needs to be a bit more. However it would be difficult when so many games can be beat 4 or 5 hours. Possibly take it on a game by game basis.
    And you think that it should only be necessary to pay for games if you decide after you're done with them that you liked the game?  I can understand requesting a refund if the game doesn't work properly or it's quickly obvious that it's not what you expected.  But to treat it as a free trial where you can clear half the game with everything working exactly as it ought to, and then decide that you'd rather not pay to finish it and so you request a refund is abuse of the refund policy.
    I can send back food , clothing , electronics and other things that I do not like.. Why can't video games get the same treatment? Do you think that industry is above all others?
    You cannot use clothing, electronics, or many other things for a considerable fraction of their useful life, then decide that you don't like them, and return them for a full refund.  Why would you expect to be able to do so with games?

    A lot depends on how often you're returning games.  If you only request a refund on 5% of the games you buy, then I don't have a problem with that, even if I disagree with the reasons you asked for a refund.  If you're requesting a refund on 95% of the games you buy, then for that sort of abuse of the system to become widespread will inevitably lead to developers demanding stricter refund policies that make it possible to actually make money.
    cheyaneKyleran
  • miawanmiawan Member UncommonPosts: 16
    Just wait for steams response. It will kill epic games store instantly. :)
    parrotpholkBlueThunderBearinfomatz
  • MadFrenchieMadFrenchie Member LegendaryPosts: 7,874
    edited January 12
    Quizzical said:
    SlyLoK said:
    Quizzical said:
    SlyLoK said:
    2 hours isn't enough time to decide whether you like the game or not. Needs to be a bit more. However it would be difficult when so many games can be beat 4 or 5 hours. Possibly take it on a game by game basis.
    And you think that it should only be necessary to pay for games if you decide after you're done with them that you liked the game?  I can understand requesting a refund if the game doesn't work properly or it's quickly obvious that it's not what you expected.  But to treat it as a free trial where you can clear half the game with everything working exactly as it ought to, and then decide that you'd rather not pay to finish it and so you request a refund is abuse of the refund policy.
    I can send back food , clothing , electronics and other things that I do not like.. Why can't video games get the same treatment? Do you think that industry is above all others?
    You cannot use clothing, electronics, or many other things for a considerable fraction of their useful life, then decide that you don't like them, and return them for a full refund.  Why would you expect to be able to do so with games?

    A lot depends on how often you're returning games.  If you only request a refund on 5% of the games you buy, then I don't have a problem with that, even if I disagree with the reasons you asked for a refund.  If you're requesting a refund on 95% of the games you buy, then for that sort of abuse of the system to become widespread will inevitably lead to developers demanding stricter refund policies that make it possible to actually make money.
    To be fair, the video game (distributed electronically, at least) does not have a physical material cost to manufacture, and does not degrade with use.  But I agree with your points on the whole.

    image
  • DatastarDatastar Member UncommonPosts: 286
    steams refund policy leaves a lot to be desired im not going to lie, some games take longer than 2h just to bind the controls for, should be more like 4-6 hours allowing people to set up , troubleshoot and run the game and get a decent feel for it.
  • SabracSabrac Member UncommonPosts: 109
    I'm wondering, what does Valve thinks about this situation or if they are planning to do anything about it, things seems to have escalated quickly with the recent events.
    Torval
  • VaselVasel Member UncommonPosts: 190
    Oh yes now its a race. Get the popcorn!
  • CelciusCelcius Member RarePosts: 1,477
    edited January 12
    I am a little wary of them claiming that they have to figure out a solution to review bombing. That would basically be censorship. I mean, if a game deserves to be review bombed, it should be. Do I think that it should be clear (IE: how steam shows graphs, ect)? Absolutely. But people should know why a game got review bombed. Say, if a game adds bad monetization, it should be review bombed and it deserves it. Hell, the whole term "review bomb" is just a bad way to phrase it. That makes it sound like they didn't deserve it, when I would say, most of the time they do. Companies don't just get randomly review bombed. There is always a reason. Are they always good ones? Maybe, maybe not. That should be information that is available to you, to let you decide.
  • parrotpholkparrotpholk Member EpicPosts: 4,314
    Sabrac said:
    I'm wondering, what does Valve thinks about this situation or if they are planning to do anything about it, things seems to have escalated quickly with the recent events.
    They were not threatened enough to lower their cut so this will likely do little to illicit a response.

    Fortnite alone gave Epic a large base already logging in daily so some success is all but guarenteed. 

    A major shift will have to happen for Steam to really need to respond beyond changing a refund policy.

  • PhryPhry Member EpicPosts: 10,371
    2 hours from time of purchase? it should be no more than 2 hours spent playing the game, time of purchase isn't relevant as everyone downloads at different rates, so if it takes you over 2 hours to download the game, then you don't get a refund if the game is bad? hopefully that was just a misinterpretation as 2 hours from time of purchase would not be a good deal. :/
  • mmrvmmrv Member RarePosts: 268
    Honestly I am not sure why people are so sided on this type of thing. Nothing being discussed or changed makes improvements on the customer side, its just other people fighting over your money. Not once was something like this said "oh hey with epics lower take on sales we can lower the games retail price!".

    Me personally I am fine with less launchers and happy to have everything in steam, however I am open to new platforms if they offer some benefit to me as the customer I'm just not seeing anything like that yet.

    Also it will be interesting to see if epics lower % take offsets what might end up being lower overall sales because I would imagine due to steams large footprint the platform itself generates alot of sales for the small and middle sized dev's aka we all browse steam for new titles, not sure how many people browse the epic store for new titles.
  • mmrvmmrv Member RarePosts: 268
    Datastar said:
    steams refund policy leaves a lot to be desired im not going to lie, some games take longer than 2h just to bind the controls for, should be more like 4-6 hours allowing people to set up , troubleshoot and run the game and get a decent feel for it.
    Sure and some games are completed in 4-6 hours...its a tough nut. I would suggest that maybe 3 hours is the right spot to allow time to get configured trouble shoot any issues and still have an hour or two to decide if you like the game which really should be amply time to decide if you like your purchase or not.
  • WellspringWellspring Member EpicPosts: 1,200
    Phry said:
    2 hours from time of purchase? it should be no more than 2 hours spent playing the game, time of purchase isn't relevant as everyone downloads at different rates, so if it takes you over 2 hours to download the game, then you don't get a refund if the game is bad? hopefully that was just a misinterpretation as 2 hours from time of purchase would not be a good deal. :/
    On Steam, it's 14 days from time of purchase or 2 hours played. If Epic is matching their policy, it'd be the same. 
    --------------------------------------------
  • syltmackasyltmacka Member UncommonPosts: 336
    does this mean we get to get rid of all of those godamn pixel indie games like steam has?
  • TillerTiller Member EpicPosts: 7,284


    Epic should really start making true exclusives besides Fortnite. A new Unreal Tournament would be a start.



    Same could be said of valve
    Half Life 3?


  • zaberfangxzaberfangx Member UncommonPosts: 1,768
    edited January 12
    Sabrac said:
    I'm wondering, what does Valve thinks about this situation or if they are planning to do anything about it, things seems to have escalated quickly with the recent events.
    They were not threatened enough to lower their cut so this will likely do little to illicit a response.

    Fortnite alone gave Epic a large base already logging in daily so some success is all but guarenteed. 

    A major shift will have to happen for Steam to really need to respond beyond changing a refund policy.

    Fortnite user a lot of them are on console, and not pc gamers so most of them won't ever see the store. Even so still tons of people Epic still got long ways to go even how much money they have. I am sure Valve will response but not on the refund policy. Making it any better will usely make dev leave steam even more or put their game on epic store first.

  • zaberfangxzaberfangx Member UncommonPosts: 1,768
    edited January 12
    Maybe is good for gamers or not. Got to wait and see if Tencent don't try to push Epic to do things that gamers don't agree with or dev.

    Is like this Epic Overload is Tencent, and Valve Overload is Gabe.

    Kyleran
  • QuizzicalQuizzical Member LegendaryPosts: 20,374
    mmrv said:
    Datastar said:
    steams refund policy leaves a lot to be desired im not going to lie, some games take longer than 2h just to bind the controls for, should be more like 4-6 hours allowing people to set up , troubleshoot and run the game and get a decent feel for it.
    Sure and some games are completed in 4-6 hours...its a tough nut. I would suggest that maybe 3 hours is the right spot to allow time to get configured trouble shoot any issues and still have an hour or two to decide if you like the game which really should be amply time to decide if you like your purchase or not.
    Maybe it would be better to say, you can only go beyond this particular point if you agree that your purchase will not be refunded.  Have that point be perhaps a couple of hours of active playtime into a long game, or less into a short one.  That way, time fussing with installation or keybinds or whatever doesn't count.
  • Solar_ProphetSolar_Prophet Member RarePosts: 1,924
    I think opt-in user reviews is fine. If a company doesn't have the confidence to allow user reviews on what they've created, then chances are it's not worth buying in the first place. Their lack of user reviews would, to me at least, serve the same function as a 'mostly negative' review average on Steam.

    If you're not willing to stand behind something you're selling, I'm not going to buy it. Period.
    Kyleran

    AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!

    We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD. 

    #IStandWithVic

  • lahnmirlahnmir Member EpicPosts: 2,143


    Epic should really start making true exclusives besides Fortnite. A new Unreal Tournament would be a start.



    Same could be said of valve
    Are you playing Artifact? Its the brand new Valve game with lots of multiplayer and ingame purchases and dubious monetization nobody here is talking about. Its also pretty good but very convoluted.

    /Cheers,
    Lahnmir


    'the only way he could nail it any better is if he used a cross.'

    Kyleran on yours sincerely 


    But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.

    Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
  • RenoakuRenoaku Member EpicPosts: 3,003
    Not changing from steam to Epic games unless they can offer the following.

    - Reviews that cannot be hidden, or disabled by Developers or game moderators (Only reported if offensive language for example and such to be removed.)

    - 5MB, not Mega Bit / Sec downloads like on Steam

    - DRM Free games, or rather No Third Party DRM such as Denuvo, only DRM allowed is DRM made by the developers themselves such as "Origin" or "Uplay" No Denuvo titles.

    This is the only way I would ever use Epic Games store over Steams.
    BlueThunderBearCyberFrog
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