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Fallout 76 you cannot get a refund even if you wanted one

kitaradkitarad Member EpicPosts: 5,955
edited November 2018 in The Pub at MMORPG.COM
https://www.spieltimes.com/news/bethesda-promised-refund-on-fallout-76-then-bailed-out-the-next-day/


No wonder they were afraid to put it on Steam. They would have faced an avalanche of refund requests they cannot refuse because of Steam's policy on refunds. Bunch of thieves.

If you had any confidence in your product you should allow refunds. 

And another price drop

https://www.pcgamer.com/fallout-76-drops-in-price-again-to-dollar35/

JeffSpicolicheyaneTruvidien88rasgan514Nephethwingood
«13456

Comments

  • delete5230delete5230 Member EpicPosts: 6,512
    The power of advertisement, it makes people buy everything.
    ScotJeffSpicoliOG_Zorvanceh430TokkenThaharwingood
  • yonpachiyonpachi Member UncommonPosts: 155
    You could if you did it before the change, they processed my Refund with no question asked. Took them less than a day to process my refund. I played to like level 30+ already and my Stash maxed 400/400, so definitely already played it for a decent amount of time. Yet they approved my refund request.

    But then after reading posts, seems like they already changed their refund policy since yesterday or two.... Well I guess there's too many people asking for Refund now they had to do it or the sales will went negative.
    bartoni33PhryKyleranThahar
  • MaxBaconMaxBacon Member EpicPosts: 7,275
    edited November 2018
    A company like this put under pressure would likely stop refunds, the policies are always open and nice and dandy when the request numbers are stable, if they see a peak they'll see money loss they're not willing to cope with and that's when policies change.

    But mind, they will comply with what they are willing to give as the right to refund as written on their own TOS, that'd be their store.

    At least was about time they learned a lesson that admitting you're releasing a broken title you'll fix later is not an excuse to release a broken unfinished game as fully released title, not with one online PvP game.
    Post edited by MaxBacon on
  • ScotScot Member LegendaryPosts: 13,317
    You have to wonder if this turns out really bad for them what will the knock on effect be? Will gaming companies learn that listening to business plans instead of just trying to make a great game stop? No. Will consumers become far more suspicious of not just the MMO genre but the Survival one as well? Yes.

    These attempts at money grabs will erode the confidence of gamers, which will have a knock on effect for the ability of future titles to establish themselves as games we want to buy.
    bartoni33TacticalZombehwingood

     25 Agrees

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  • MaxBaconMaxBacon Member EpicPosts: 7,275
    Scot said:
    You have to wonder if this turns out really bad for them what will the knock on effect be? Will gaming companies learn that listening to business plans instead of just trying to make a great game stop? No. Will consumers become far more suspicious of not just the MMO genre but the Survival one as well? Yes.

    These attempts at money grabs will erode the confidence of gamers, which will have a knock on effect for the ability of future titles to establish themselves as games we want to buy.
    Bets on the knock-on effect will be Fallout becomes a mobile game :cookie:
    PhryScotBeezerbeez
  • HorusraHorusra Member EpicPosts: 4,211
    MaxBacon said:
    Scot said:
    You have to wonder if this turns out really bad for them what will the knock on effect be? Will gaming companies learn that listening to business plans instead of just trying to make a great game stop? No. Will consumers become far more suspicious of not just the MMO genre but the Survival one as well? Yes.

    These attempts at money grabs will erode the confidence of gamers, which will have a knock on effect for the ability of future titles to establish themselves as games we want to buy.
    Bets on the knock-on effect will be Fallout becomes a mobile game :cookie:
    Technically they already have a mobile game.
    bartoni33Xarkowingood
  • Slapshot1188Slapshot1188 Member LegendaryPosts: 12,189
    Man... I am certainly not aligned with the vast majority of gamers on this one.  I'm actually having a ton of fun with the game.


    RemyVorenderGatlanKyleranmaskedweaselMaddog666Gruug

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

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  • MaxBaconMaxBacon Member EpicPosts: 7,275
    Horusra said:
    MaxBacon said:
    Scot said:
    You have to wonder if this turns out really bad for them what will the knock on effect be? Will gaming companies learn that listening to business plans instead of just trying to make a great game stop? No. Will consumers become far more suspicious of not just the MMO genre but the Survival one as well? Yes.

    These attempts at money grabs will erode the confidence of gamers, which will have a knock on effect for the ability of future titles to establish themselves as games we want to buy.
    Bets on the knock-on effect will be Fallout becomes a mobile game :cookie:
    Technically they already have a mobile game.
    Yeah but a side thing, I'm talking Blizzard type of thing where they move core resources to mobile development.
  • RemyVorenderRemyVorender Member RarePosts: 3,857
    edited November 2018
    I paid full price and feel like it was worth it. I'll be playing it for the foreseeable future. I feel bad for those who can't get into FO76. It's not like there are a ton of other games out there for us starving MMO fans these days. 
    KyleranGruug

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  • PhryPhry Member LegendaryPosts: 11,004
    Man... I am certainly not aligned with the vast majority of gamers on this one.  I'm actually having a ton of fun with the game.


    If 1 in 10 players don't want the game refunded, does that make it a success  :p

    The problem is that most of the people who bought into it are having issues, consider yourself lucky if you are not and are having fun.  ;)
  • Slapshot1188Slapshot1188 Member LegendaryPosts: 12,189
    Phry said:
    Man... I am certainly not aligned with the vast majority of gamers on this one.  I'm actually having a ton of fun with the game.


    If 1 in 10 players don't want the game refunded, does that make it a success  :p

    The problem is that most of the people who bought into it are having issues, consider yourself lucky if you are not and are having fun.  ;)
    Oh I'm not disputing the fact that most folks seem to dislike it.  That's why I said I'm not aligned with the vast majority of gamers.
    Torval

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

    My ignore list finally has one occupant after 12 years. I am the strongest supporter of free speech on here, but free speech does not mean forced listening. Have fun my friend. Hope you find a new stalking target.

  • PhryPhry Member LegendaryPosts: 11,004
    Phry said:
    Man... I am certainly not aligned with the vast majority of gamers on this one.  I'm actually having a ton of fun with the game.


    If 1 in 10 players don't want the game refunded, does that make it a success  :p

    The problem is that most of the people who bought into it are having issues, consider yourself lucky if you are not and are having fun.  ;)
    Oh I'm not disputing the fact that most folks seem to dislike it.  That's why I said I'm not aligned with the vast majority of gamers.
    Well its not the end, but its probably one of those 'crossroad' moments, does Bethesda carry one as is, or do the take the harder path and build or buy into a new game engine, i hope they don't just let inertia carry them because Bethesda have made some of my favourite games. I will be keeping my fingers crossed that Bethesda learn from this and are able to do what is necessary  :/
    bartoni33
  • Gobstopper3DGobstopper3D Member RarePosts: 878
    I paid full price and feel like it was worth it. I'll be playing it for the foreseeable future. I feel bad for those who can't get into FO76. It's not like there are a ton of other games out there for us starving MMO fans these days. 
    I will have to disagree with you on this.  There are a ton of survival type games out.  It seems like every other game launched is one.  There is nothing new or innovating in FO76.  It's just a poorly developed survival game with the FO skin on it.

    If your having fun with it then that is all that matters.  What others think shouldn't take away from ones enjoyment of a game, but when it's made with cop-op in mind, it can have an impact.  Hope you get to enjoy it for a long time.
    RemyVorender

    I'm not an IT Specialist, Game Developer, or Clairvoyant in real life, but like others on here, I play one on the internet.

  • JeffSpicoliJeffSpicoli Member EpicPosts: 2,849
    Gorwe said:
    What? Is it Betheda's turn for the Hate Train? Why exactly do these big companies do this?
    I'm guessing they are letting their creativity be driven by sales charts. Perhaps someone very high up said "hey we need to change the formula, Survival & battle royale is whats making money these days"   

    I'm just hoping they learn from this and don't destroy the Elder Scrolls series...
    • Aloha Mr Hand ! 

  • ForgrimmForgrimm Member EpicPosts: 2,993
    That's why this guy wrecked a gamestop

    JeffSpicoliTokkenragebulletGobstopper3Drasgan514
  • AvanahAvanah Member RarePosts: 1,545
    bartoni33

    "My Fantasy is having two men at once...

    One Cooking and One Cleaning!"

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    strong and able to take on the whole world...

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  • Octagon7711Octagon7711 Member LegendaryPosts: 8,967
    Forgrimm said:
    That's why this guy wrecked a gamestop

    People still go to Gamestop? WoW! :neutral:
    NoxiasrojoArcueid

    "We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa      "We don't see things as they are, we see them as we are."  SR Covey

  • VrikaVrika Member EpicPosts: 6,425
    Hultay said:

    14 days to cancel and return purchases made outside shops (online, by phone or mail order)

    In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

    Doesnt matter if they they want it or not if you are EU citizen then they got no other choice.

    False. That provision does not apply to online content once you've connected to the service, or sealed digital content once you've broken its seal.

    Basically it's right to refund for physical items, but not for software, music or movies.
     
  • migthefigmigthefig Member UncommonPosts: 36
    edited November 2018
    Should have canceled it as soon as you got the beta.   I pre ordered  got the key,  canceled.  Played beta   and was FUCKING happy I canceled it before it got launched.
  • JeffSpicoliJeffSpicoli Member EpicPosts: 2,849
    Forgrimm said:
    That's why this guy wrecked a gamestop


    MadFrenchieXarko
    • Aloha Mr Hand ! 

  • JeffSpicoliJeffSpicoli Member EpicPosts: 2,849
    Seriously though his R.L V.A.T.S was on point


    Gobstopper3DTacticalZombehwingood
    • Aloha Mr Hand ! 

  • OG_ZorvanOG_Zorvan Member EpicPosts: 2,282
    The irony of it all is Bethesda has succeeded by having always relied on, and encouraged, modders to fix their games. But then they made an online game, the one type of game you can't allow modders free reign on, and certainly not the type of access to make fixes.

    Bethesda has hopefully learned a valuable lesson: stay in your own lane. There's a reason Zenimax made Zenimax Online Studios for ESO instead of letting Bethesda Game Studios do it. Hopefully, Howard and Hines get reigned in by the Zenimax board after this.

    Maybe Robert Trump can have his older brother tweet at them incessantly while Robert Altman makes them rewatch his wife, Lynda Carter, in that pr video about Bethesda sticking to singleplayer games. Hehe.
    AlBQuirky


    MMORPG.COM took away my swinging cheerleader butt .gif.

  • Octagon7711Octagon7711 Member LegendaryPosts: 8,967
    Vrika said:
    Hultay said:

    14 days to cancel and return purchases made outside shops (online, by phone or mail order)

    In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

    Doesnt matter if they they want it or not if you are EU citizen then they got no other choice.

    False. That provision does not apply to online content once you've connected to the service, or sealed digital content once you've broken its seal.

    Basically it's right to refund for physical items, but not for software, music or movies.
    I'd have to double check but I'm pretty sure U.S. consumer protection laws make refunds within a certain period of time mandatory for any business that operates in the states.  Even an 'as is' policy can be challenged and won if the policy was shown to be unjust or unfair.  Most businesses get around it by making arbitration mandatory first, and making sure the arbitrator leans towards the business and not the consumer, or they never go with that arbitrator again.  Most people don't want to go through the hassle and just take the loss.

    "We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa      "We don't see things as they are, we see them as we are."  SR Covey

  • OG_ZorvanOG_Zorvan Member EpicPosts: 2,282
    edited November 2018
    There's honestly enough written  and visual documentation of the game "being broken", from metacritic reviews to game mag articles to youtuve vids, to refer your credit card support rep to as justification for a chargeback that refunds will be gotten whether Bethesda wants to give them or not. Something Bethesda should keep in mind.

    Oh, and before anyone says "Metacritic scores don't matter!!", well it sure mattered when Bethesda used the Metacritic score to deny Obsidian their New Vegas bonuses. Can't have it both ways. :smile:


    MMORPG.COM took away my swinging cheerleader butt .gif.

  • ThaneThane Member EpicPosts: 3,505
    edited November 2018
    https://comicbook.com/gaming/2018/11/22/bethesda-offering-refunds-fallout-76-pc/

    not gonna get any deeper into this "discussion" you refund kids have here.

    uh, and the real "irony here" is people buying games thinking they can just pretend those are fucking demos.
    Torval[Deleted User]GruugAlBQuirky

    "I'll never grow up, never grow up, never grow up! Not me!"

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