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Here the support response regarding this:
Hello again ####,
Thank you for your outstanding patience while this ticket was being reviewed by our team. For more information on the steps My.com will be taking to address community concerns, please read the compiled statements from Volker and Steven:
After listening to the feedback of our concerned community, we have decided to grant refund access to all purchases that were made within 30 days of a submitted ticket request. Unfortunately as your purchases range from ####, 2017 to ####, 2018 we are unable to assist you with your request at this time. We apologize for any inconvenience this may cause.
Take care, Sam
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
My ignore list finally has one occupant after 12 years. I am the strongest supporter of free speech on here, but free speech does not mean forced listening. Have fun my friend. Hope you find a new stalking target.